Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10187812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Best brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Favorite brand for all my music hearing. I only buy Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverlynL, we are so happy to hear that you're enjoying the Sony - WF1000XM5! The rich sound quality and noise canceling technology of these earbuds are unbeatable. We thank you for your loyalty, and preference in our Sony products. Regards, -Dominick
Sound quality, top notch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here are my deal breakers: i bought the previous version last year which was stolen sad moment. And i understand they improve them making them lighter, more compact, etc but, they still fall off just by my ears being moved or something moving it, not stable. Another thing is the inserts why not silicone. A cushion like is very uncomfortable when you sweat, gets wet or gets dirty. It always reminds me i have to clean my ears. Thats not nice. I pay for an experience not a reminder.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoelO,
It is unfortunate to know what happened to your WF-1000XM4, and we are really sorry if the fit and supplied noise isolation earbud tips of our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great quality but terrible for running.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Best I’ve heard. Only complaint is that they rattle in your ears if you’re running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyR,
Thanks for commenting. We are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5. We are sorry if you are experiencing an issue when using them for running. Let's try to isolate and address this problem by following the troubleshooting on this link:
https://www.sony.com/electronics/support/articles/00298368
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo
The best ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever earbuds I've ever seen great all around
I would recommend this to a friendBrand response from SonyListens
Posted .Hello android,
Thank you very much for your kind words. We are very pleased to hear that you are enjoying the WF1000XM5 headphones. It's great to hear that they have made such a positive impression on you. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony ear buds best in class.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound good and work as the should the sound is amazing not as good as ear muff style and the are not very comfortable. However you get used to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donald,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony.
Best regards,
Romeo
Great sound and noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a Sony WH1000 over the ear headphones, the performance is superb. The fit and finish is spot on the money. Its everything i expected, but sadly I lost it somewhere and i miss it. So i went and got this set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrVang, You've made a fantastic choice! We're so glad you like the great sound quality and exceptional noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to upgrade from my galaxy buds. Sound quality is great but that's about where the positives end. The noise cancelling causes a popping sound in the left bud whether on ambient sound mode or noise cancelling and apparently this has been an issue with the XM4's and has carried over. You have to go into the app to completely turn this off and then they sound great but don't get to use the noise cancelling, so that has become a useless feature. They also disconnect randomly which isn't an issue I've had with any of my other headphones (galaxy buds, beats, off brand amazon buys) which can be extremely frustrating. Overall I cannot recommend these headphones. I would suggest looking at something else. I'll likely be going back to Samsung after this snafu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, while we are glad that you are enjoying the sound quality, we regret that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the headphones randomly disconnects, please ensure that the headset and the Bluetooth device within 1 m (3.2 ft) from each other. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is an obstacle, such as a part of the body, metal, or a wall, between the antenna of the headset and the playback device. In this case, moving the playback device closer to the antenna of the headset may improve the Bluetooth communications. The antenna of each left or right headset unit is built into the part shown in the dotted line below
If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
We also recommend updating the firmware to latest version which is Version 3.3.1. Please launch the Connect app to check and verify the firmware.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you still experience noise issues from your headphones after following the steps, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Overhyped, buyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Only get decent ANC with larger tips, but those are extremely uncomfortable after 15 min. Poor voice quality on phone calls unless you are in a quiet environment. Software/firmware is terrible. Earbuds tend to connect to phone while still in case, which make answering calls frustrating because you have to manually switch to headset when answering calls same goes for watching media..
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Ok not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is terrible on these. They do have good sound but not great. I took these back and got Bose quiet comfort and the low sounds are even clearer but these do sound good. Also the case and ear buds are very small, much better than Bose. HOwever the noise cancelling is so bad I couldn't use them. If noise cancelling isn't big for you they will probably work but the Bose are cheaper and just as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, We’re sorry to hear you did not have a great experience with the Sony WF1000XM5 and they had to be returned. This is definitely not the news that we would like to hear. While we're glad you like the sound quality and compact size of the charging case and the earbuds, we regret to learn that about the noise canceling issue that you've had with these unit. Performing the steps on this link ensures optimal noise canceling experience with these earbuds: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Thumbs Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love walking with these. My first earbuds and glad they were Sony. Instructions? No; None included in packaging. Went to YouTube. Love the ear size option fittings My wife and can both use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardL, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig
Cheap plastic feel and awful transparency mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap feeling plastic and build. Did not fit my ears at all and sound quality was mid. Main reason I returned was because of the awful transparency mode compared to AirPods transparency is like a night and day difference
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoahM,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds.
We appreciate you providing detailed comments on the perceived build quality, fit, sound performance, and the transparency mode functionality. We are truly sorry to hear that you experienced difficulties with these aspects of the product.
We will certainly ensure your valuable comments are shared directly with our product development team for thorough review as we continuously strive to improve future products.
Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Game changers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling Webs (wireless ear buds)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan6181, Awesome! We're very happy to hear you're satisfied with your purchase. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Sony Eatbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Bose before this pair and Sony doesn't match that sound. I had trouble with them staying in even after changing the ear pieces serval times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO, We're sorry to hear that your Sony WF1000XM5 did not live up to your expectations. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips.
To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Hope this helps and thanks for choosing Sony! -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great product, really enjoy using these. If i had to knock it for something it would only be the transparency mode as it’s not the best but that’s it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG,
Thanks for commenting. We're thrilled to learn that you're having an enjoyable experience with your WF-1000XM5. We truly appreciate your feedback with the transparency or Ambient Sound Mode. You can actually adjust how much of the outside world you want to hear within the Sony Headphones Connect app. For more details, you may visit the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=ambient%20sound
If there's something that we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Worst best buy experience I've ever had
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered these on Wednesday was told they would be here today (Saturday feb 28th) walked in to get them and got told by the lady at the register that they had put it in as i had walked out with them and now its going to take an extra week to get them, and im not seeing the protection plan I ALREADY PAID FOR on them either
No, I would not recommend this to a friendBlack Sony buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t stay in my ear and connects to phone when in case. Doesn’t get as loud as I’d like.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaR, We apologize for any inconvenience that you experienced with your Sony WF1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. For Bluetooth connectivity issue, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
And for low volume issue, please follow the steps on this link to ensure optimal listening experience:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Excellent Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WF-1000XM5 These headphone were packed very nicely using minimal recyclable packaging and without excess materials. On taking them out of their small case and putting them in my ears, they fit! They made a gentle tone, and were connected to my phone. That easy! Sound is amazing right out of the box! What more can I say for the great experience in the first 5 minutes! On further testing, they continued to be very impressive! PROS: They provide amazing sound both at low listening and high listening levels. Base is very solid and present in just the right amounts even using the “flat” setting on the app! The highs are crisp and clear without “hurting” my ears due to excessively overpowering highs or lows. I highly enjoy listening to these buds at all listening levels! The storage case is small yet packs some charge to keep these things going. The case uses a USBc charging port and also can be charged on a standard wireless charging pad. I found that “tilting” the case to the side aided in removing the buds from the magnetic case. When you remove a bud from your ear (or if it should fall) the music pauses until you reinsert the bud or you push play again on your device. Yes, you can use just one bud in one ear if you place the other one in the case. Once you figure out where the capacitive touch pads are located on each bud, they work OK. However some gestures (volume) require up to 4 taps. The app is daunting at first. There is a lot going on and a lot you can do. If you take your time and use the built in help, you can figure it out pretty easily. You can connect 2 separate devices via Bluetooth that will be remembered by the buds. The app will show which devices you have connected and to which device you are currently using. The App will also show charge levels for each ear bud separately as well as the charge level in the case! Nice feature! Noise cancelling works. There are 3 settings in the app, Noise cancelling, Ambient sound, and Off. However using the left ear touch sensor it only toggles between Noise Cancelling and Ambient. If you want “off” I had to go to the App. CONS: The touch sensors are iffy. They work, but until you find the “spot” to touch, you will be fumbling and get frustrated. A raised “bump” on the pads would be welcome. I tended to go back to the app and do the changes. Four taps to change the volume is just way too complicated, you will default to your devices volume control. The app is busy and daunting at first glance. You need to study it and spend some time with it. It offers a lot of information and help once you get the hang of it. It is however well organized when you really work with it. Using the triple dots in the upper right corner you will be offered a tutorial. That’s a great place to start and learn about the features. CONCLUSION: I really love the sound on these buds. Not only are they light and fit my ears right out of the box, they sound fantastic! They are buds I can wear for hours and not get tired of listening to them. The Flat equalizer setting never works on my other buds for my music tastes. However, on the Sony’s, the flat setting is my new go to. The sound is clear, undistorted, and clean, with some very good base that does not make my head tired after listening for awhile. The case size and charging capabilities are excellent. The app offers some excellent help and features. The touch sensors on the buds themselves are not my favorite, I tend to go back to my device for volume control. However the sound and comfort still pushes me to give these buds a 5 star rating and to recommend these to a friend.
I would recommend this to a friend Do not buy, way overrated and overcomplicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If zero stars were an option, id probably select that. Other than the nice case, these are worthless. I have disliked them from day 1 but tried them for a few weeks, and now want to throw them away. They rarely function normally, sound quality is mediocre, not loud like I enjoy during my workout. Sony makes you use this app for everything, and its a gigantic pain. Way to over complicate something so simple… seriously these are worthless… I hope to recoup 25% of my investment on these… wont even use them as backup headphones because they are unreliable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW, we regret to hear that the headphones and use of the app did not meet your expectations. This is definitely not the experience we'd like you to have with our products. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around.
For optimum performance, please ensure the software is updated with version 3.0.1 installed. You can check and verify the software by launching the Headphones Connect app.
For sound related concerns, please try the following:
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or volume.
Adjust the volume on the connected device.
Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
Reset the headset.
Initialize the headset, and pair the headset with the device again.
Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not so great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very compact with good battery life. The noise cancellation is lousy, I was very surprised at how bad they were.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Jamgar,
Thanks for the review. We appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thanks for considering Sony products, have a nice day.
-DiegoV
Don’t buy if you don’t like earplugs fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the fit. Feels like they’re always going to fall out sometimes they do. I can hear sound from the background and all around. Would rather just stick with AirPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulF,
Thank you for sharing your feedback. We are sorry to hear that you are having trouble with the fit and noise cancellation of your WF-1000XM5 earbuds.
To improve your experience, we recommend experimenting with the different ear tip sizes included in the box. Finding the right seal is essential not only for a secure fit but also for maximizing the effectiveness of the noise cancellation. Additionally, you can tap the touch sensor on the left unit to toggle your noise canceling settings to better block out background sound.
We hope these adjustments help you get the most out of your headphones!
Thank you for considering Sony.
Best regards,
Dominick