Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10562690
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has amazing noise cancelling and great comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AndreiC!
We are so pleased to hear that you are impressed with the amazing noise canceling and great comfort of your WF-1000XM5 earbuds. We designed them to provide a distraction-free listening experience with a secure and comfortable fit, so it's rewarding to know we got it right.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Best wireless earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second pair of these since I used the others so much the battery started to give out. They are the best wireless earbuds I've used and I've used quite a few different ones. I love that they can connect to two devices at once and seemlessly switch back and forth.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this incredible review, Seeman245!
We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.
We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.
Thank you again for your strong endorsement and for consistently choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony MX4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This blocked out all of the noises incredibly zero sounds on noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
Thank you for your 5-star review of the WF1000XM5 headphones! We are thrilled to hear that the noise canceling feature has been so incredibly effective for you.
The Integrated Processor V2 and HD Noise Canceling Processor QN2e work in tandem with the six microphones to deliver what we believe is our best-ever noise-cancellation performance, and it's fantastic to know you're experiencing that difference. The goal is to provide a truly immersive and distraction-free listening experience, so your feedback is exactly what we love to hear.
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and works a long time between recharging.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, HarryTC!
We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fit for me, seals nicely, stays put - noise cancelling is among the best :-) love the new holiday price match too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocheryl,
Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally I have been used lots of headphones, I love the sound quality and the noise cancelation is almost deafening, I love how I can customize the EQ, but my one issue with this headphone is microphone quality is sub-par. I have many people complain about my microphone during calls, and it forces me to change to speaker mode.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean, crisp, quality sounding blue tooth rear buds. I would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielD,
Thank you for your fantastic 5-star review of the WF-1000XM5 earbuds! We're thrilled to hear that you find the sound quality to be clean, crisp, and high-quality, and that you would recommend them to others. A key feature of these earbuds is our Integrated Processor V2, which delivers exceptional audio quality and industry-leading noise cancellation, so we're glad you're enjoying the rich, clear sound.
Thanks for choosing Sony, have a fantastic day!
DiegoV
- Pros mentioned:Sound quality
Nice product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, excellent quality, I recommend it to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RODRIGOC,
Thank you for choosing Sony!
We're elated to hear that the WF1000XM5 earbuds deliver excellent quality. Thank you so much for recommending them to everyone. Your positive feedback means a lot to us!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last very long and good quality sound, especially when you're working. Comes in handy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianC, Great! We're delighted to hear that you're enjoying your noise canceling earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
Solid Earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 earbuds and felt they were a better product. These earbuds look nicer and are supposed to have some better features, but I haven't figured out why they're supposed to be improved versions yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drew,
Thank you for choosing Sony!
We’re honored to hear your thoughts on the WF1000XM5 earbuds and appreciate your previous experience with the WF1000XM4. To help you explore all the new features and improvements, here’s a detailed video overview: https://www.youtube.com/watch?v=pLJ6Mos0ki4. We hope this helps you get the most out of your earbuds. Thank you for sharing your feedback.
Best regards,
-Fred
- Pros mentioned:Comfort
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, I can only be unsatisfied with one, they are too slippery and you can drop when pulling out, besides, they sit very well in the ears and are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marek, thank you for your great review! We're so glad to hear you're enjoying the excellent sound quality and the comfortable, secure fit of the Sony - WF1000XM5. We also appreciate you sharing your feedback about the earbuds feeling a bit slippery, we understand how important handling is, and will be sure to pass your comments along to our development team. Thank you for choosing Sony, and enjoy the music! Regards, - Dominick
- Pros mentioned:Sound quality
Fantastic noise canceling earbuds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for several weeks and have been pleased with my purchase. I went to a concert the music was not my jam. I popped in the earbuds and had my own personal concert while the rest of my group enjoyed the music. The buds filtered out the sound fron the concert but not the feel from the base. It was unbelievable how well the noise canceling worked. I would recommend these earbuds if money is not a concern.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyG,
Thank you for the purchase and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sound and great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. They sound really awesome and the noise cancelling works better than anything ive tried yet.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Mkwd28!
We are extremely pleased you love your WF-1000XM5 and that you're satisfied with its amazing sound quality & exceptional noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones Honestly Top Of My List As Of Favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smokoo,
That's fantastic feedback! We are delighted to hear the WF-1000XM5 earbuds have earned the top spot on your list. Enjoy your superior sound experience!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features, great sound quality, long lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Sony WF10000XM5 earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. The sound quality is exceptional. I have hard-to-fit ears and these solved my issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZH, Perfect! We're delighted to hear you like the ease of use, exceptional sound, and amazing fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good at Best for ME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price ($300.00) I was not overly impressed. The sound was good, but as I expected, the ANC was not great compared to the Sony WH1000XM4 (Over the Ear) headphones that I have. Finally, I returned these because I could just not get a great fit with any of the provided earbuds. Over time, they seemed to slip out of my ear canals. The earbuds never fell off, but the seal was not consistent. I much prefer the fit of my much cheaper PowerBeats Pro that hook over my ears. The Beats do not have ANC, but maybe I don't need that in my earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BioTeach23, Thank you for your review of the WF1000XM5. We appreciate your feedback and are sorry to hear that the product did not meet your expectations and it had to be returned.
Regarding the Active Noise Cancellation (ANC), it is true that the WF1000XM5, being in-ear earbuds, may not provide the same level of ANC as the over-ear WH1000XM4 headphones. Over-ear headphones generally offer better passive noise isolation due to their design, which can enhance the effectiveness of ANC.
We understand that fit and comfort are crucial for an enjoyable listening experience. The fit of earbuds can vary significantly from person to person, and it is unfortunate that the provided ear tips did not offer a secure fit for you.
We value your input and thank you for sharing your feedback. I hope you consider our Sony products in the future.
Regards,
Sam
- Pros mentioned:Fit, Sound quality
Better Sound than Bose!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the original with no sound sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
best sounding in ear buds in 2025
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i’ve worn for multiple years in a row
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIEK,
Thank you for choosing Sony!
We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, battery life, ease of charging case excellent everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMunoz, Glad you like your new headphone. Enjoy and thanks for choosing Sony. -Craig