Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10893374
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-1000XM5 True Wireless Noise Cancelling Earbuds for their sound quality, battery life, and comfortable fit. Many appreciate the bass and noise cancelling, as well as the lightweight design. Some customers find the initial connectivity frustrating, and others feel the product is a little pricey. Additionally, a few have noted the touch controls are too sensitive and there is a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Fit, Sound quality
Great Earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit,sound, excellent battery life, and features are great not confusing. Will be buying a pair fory daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondD,
Awesome! We're thrilled that you like the fit, sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best Earbuds I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing. From Set Up to continuous wear. Comfort in ear and Sound Quality has surpassed my expectations. Due to sensory issue I look for high quality Noise cancelling and this went above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HowardH,
Thank you so much for sharing your experience with the WF1000XM5! We're delighted to hear that the setup, comfort, and sound quality have exceeded your expectations. It's especially rewarding to know that our industry-leading noise cancelling has made such a positive difference for you. Your feedback inspires us to keep delivering the best in audio technology. Thanks for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Get them!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, easy connectivity, and the bass is what I was looking for in this price range. I did swap out the earbud tips as the stock ones didn't give me that seal that foam tips tend to have. Battery lasts a long time and the noise cancelling is great. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tigershark, Thanks for sharing your experience. We're glad to hear you're enjoying the Sony XM5 earbuds, especially the sound quality, bass, and nose cancellation. Swapping out the ear tips for better fit is a great way to enhance comfort and performance. Thank you for choosing and recommending Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Good not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good anc and sound quality but they fall out of my ear easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ChatW! We are delighted to hear you're enjoying the excellent ANC and sound quality of your WF-1000XM5 earbuds. We're sorry to hear, however, that they fall out of your ear easily. We understand how important a secure and comfortable fit is for an optimal listening experience.
To help with this, we've included a variety of ear tip sizes in the box. We recommend experimenting with the different sizes to find the best possible fit for your ears. You can also try twisting the earbuds gently into place after inserting them to ensure a snug fit.
We appreciate you sharing your valuable feedback with us and will be sure to pass your comments on to our development team. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
- Pros mentioned:Battery life
Sony WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I boight these Sony WF1000XM5 True wireless noise cancelling earbuds - black because of the great reviews they had. These are an expensive set of earbuds but figured you get what you paiy for and the reviews bosted great quality. As the reviews state, you do need to figure out which earpads fit the best. For me, the ones attached were too big for my ears, but it does come with 3 other pads for easy adjustments. This device paired easily with my Android Samsung S20 phone, and as well as my Lenovo Carbon X1 and my Dell laptop. The noise reduction could be a little better, however, still playing with the fit in my ear, and that can contribute to that. The battery does last a long time. I was able to take 4 train trips, 3 hours long each, and taking phone calls and MS Teams meeting, and had not charged the set for a week and a half before plugging them in. As for the soind quality, I am on the fence. The sound works best when listening to NetFlix movies, and when listening to music on Spotify, the sound doesnt appear as good, but could be the playlists I have choosen. Telephone calls are clear and the person on the end staes they can hear me loud and clear ( except for spotty reception areas. Would I buy these again, yes,!! I have only had them maybe 3 weeks, and clearly need to read the manual to figure out all the functions this device can offer.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
JUST BUY THEM~!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used google pixel buds since gen1 and I was recommended these ear buds by a local rep in the store and all i have to say is wow. they are amazing, comfortable and amazing sounding. the best feature about them is you can customize the sound to your liking which is a huge plus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasE, That's great! We're delighted to hear that you had such a positive experience with the WF-1000XM5 earbuds! Good to know you like the comfortable fit, amazing sound quality, and the option to customize the sound to your liking. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Awesome headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used them for almost a year. They have been great with good battery life and sound. I got tired of my kids iPad devices connecting to my apple headphones. This do not have that problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamieS,
Thank you for choosing Sony!
We're delighted to learn that you have been enjoying our WF1000XM5 earbuds for nearly a year and that you're pleased with their battery life and sound quality. It’s wonderful to hear that our headphones have successfully addressed the connectivity issues you faced with your kids' devices. Thank you for your support, and we hope you continue to enjoy using them!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Top notch noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the most comfortable earbuds I have ever used. Noise cancellation is top notch. I also own the Bose Quiet Comfort Ultra earbuds. There are pros and cons to both, but I have to give the edge to Sony. These are the best ear buds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkM, Thanks for sharing your review of the WF-1000XM5 earbuds. We’re delighted to hear they’re the most comfortable earbuds you’ve ever used and that the noise cancellation is top-notch! It’s fantastic to know they’ve edged out your other earbuds for you, earning the title of your best earbuds ever. We truly appreciate your feedback and thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Sony makes a hit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly well done. I’ve compared a lot of high end buds and these are my favorite. Best noise cancelling. Work in a loud shop and they protect me hearing well. Sounds quality is superb with excellent bass! Stays connected over 50’ away. Battery last most the day continually but charge in the case over break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayS, Thank you very much for your enthusiastic review! We're thrilled to hear that you are enjoying your new Sony XM5 earbuds, particularly their noise-cancelling capabilities, exceptional sound quality, and impressive battery life. We appreciate your choice of Sony! Enjoy your experience! -Maria
- Pros mentioned:Battery life, Sound quality
Better than i products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound and work better than smearPods pro. Sounds better and battery life if better.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ChrisB!
We love hearing that the WF-1000XM5 is hitting all the right notes for you! We put a lot of work into our Integrated Processor V2 and the Dynamic Driver X to ensure the sound quality and battery efficiency are at the top of their class. It’s great to know they are outperforming your expectations!
Welcome to the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and does not feel uncomfortable or itchy, very good quality and speakers . Battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GermanG, Great! We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great purchase, I recommend them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are practical, comfortable, and have excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelicaF,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF-1000XM5 earbuds are practical, comfortable, and deliver excellent sound. Your appreciation inspires us to continue creating products that enhance your everyday audio experience with convenience and outstanding quality.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable & Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable, connecting devices is very easy every time. Holds a great charge and sound is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cableguy,
That's perfect! We ar truly happy that you are pleased with the sound quality, comfortable design and how easily our WF1000XM5 to connect to your devices. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth the purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the review and doing some research , I was waiting for a price drop when I was offered an irresistible offer on Amazon for $229. Seeking a price match, I contacted Best Buy's customer service via chat. The customer service was gracious and pleasant and promptly validated my claim and offered me the product at the same price. After picking up my product and opening to use it, I was horrified to see a used Sony wf-1000xm4 earbuds (along with earwax) in the case. This was a first for me, and understandably, I felt nervous. However, I promptly returned to the store and explained the situation to customer care, who agreed to resolve the matter without any hesitation. I received a replacement product, no questions asked. Having now used the product, I can confidently say that it is worth the price. If you're a music enthusiast, you're in for a treat because the sound quality of these earphones is exceptional. You can hear instruments in a song which you neve heard before! While I would have given a five-star rating, the misadventure and anxiety caused by this purchase deducts a star. Nonetheless, the excellent customer service and the quality of the product ultimately make it a worthwhile investment. I would highly recommend that you open and check the product to save yourself some hassle of running to the store, unless you thrive you anxiety.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis, thanks for choosing and purchasing our product. We're sorry to hear about your experience. Enjoy your new earbuds. Cheers! ~Earl
- Pros mentioned:Fit, Sound quality
As advertised, worth it for the sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad that these were on sale. Sounds as good as advertised and reviewed. Fits well in ear for at least running, long distance as well. The earbud tips are ok, AZLA earbud tips works very well with these earbuds.
I would recommend this to a friend - Pros mentioned:Sound quality
THIS IS THE ONE TO GET
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ear pain from the last series is gone, the sound blocking is ridiculously good. you can clear away so much noise you wonder if it.s safe! but that’s what ambient mode is for—at the touch of a button;) buy with confidence!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisclarence, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Big bang for the buck!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very easy to use. Bass was much better than expected, but the clarity of sound is impressive for the money. I was able to hear notes and instruments that got lost on my old headphones. Occaisionally the bluetooth will freeze or show a little lag, but not too bad. Would buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS!
Thank you for your great feedback on the Sony WF-1000XM5 earbuds. We are really happy to hear that you appreciate the impressive sound clarity and bass performance!
To help improve Bluetooth connectivity and reduce occasional lag, we recommend keeping your device’s software and the earbuds’ firmware up to date. Also, try to minimize interference by keeping a clear line of sight between the earbuds and your device and avoid crowded wireless environments when possible. Using the Sony | Sound Connect app can also help optimize settings for a smoother experience.
Thanks for selecting Sony earbuds and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Bass, Battery life, Sound quality
Best soundingn earpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and love the bass. Battery last for more than 30 hours. Sleek case and love the matte finish on the case. Would recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumanth,
Amazing! We're glad that you are enjoying the sound quality, battery life, and charging case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for about a month and a half now, and they are some of the best sounding true wireless earbuds I've heard yet! Even comparing them to some of my wired IEMs, these have great bass response and crystal clear highs, I don't find myself looking for more of either with these. Definitely worth the money if you listen to HiFi music but don't want a wired connection!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanG!
We are so happy to hear that your WF-1000XM5 earbuds are holding their own against your wired IEMs! It’s wonderful to know that the bass response and clarity are hitting the mark for your HiFi tracks. We designed these with our new Dynamic Driver X to deliver that level of detail, so we're glad it’s making a difference in your listening experience.
Thank you for choosing Sony and for the high recommendation!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best Ear Buds Yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality from such a compact product. At first i was unsure about wireless ear buds. However after the first use, im glad i made the investment. I use these for XC mountain bike training and they feel super secure even after multiple hours of strenuous riding. The sound is crisp and clear and the option for ambient sound is really neat. You can literally talk and have a conversation without removing the buds and then when done switch back to true noise cancelling and continue jamming out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect star review, Glenn!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, adaptive sound control feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for this awesome feedback and for choosing Sony!
- Romeo