Customer Ratings & Reviews

Perfect, Devin! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig

Hi Heytel,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hello CharlieCrimson,

Thank you for choosing Sony!

We're honored to hear that the WF1000XM5 earbuds have been delivering great sound quality and impressive bass for you. It’s wonderful to know that the noise cancellation is working well, enhancing your listening experience. Your positive feedback encourages us to keep creating products that truly connect with our customers.

Best regards,
-Fred

Hi HarrisonC, Thanks for commenting! We are extremely pleased it suits your needs and expectations. Thanks for choosing Sony! - Romeo

Hi NickP, Thank you for the amazing review! We're glad you like the excellent sound, clear bass, and great noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Mike,

Thank you for your 4-star review of the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones! We're glad to hear you're enjoying the sound quality, which is something we pride ourselves on with the XM5s.

We also appreciate your honest feedback regarding active use. While the WF-1000XM5 are designed with a comfortable and secure fit in mind, we understand that ear shapes vary widely, that is why there are different tip sizes included for you to go with the ones you feel the most comfortable with!

Thanks for choosing Sony, have a great day!
DiegoV

Hi N0tVeryN1nja, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo

Hi FloridaMan,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life, sound quality, and charging case of the headphones. Your feedback about the Ambient Sound function of the headphones is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also adjust the settings of the Ambient Sound Mode (via the Sony app) depending on your needs. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music.

Note: Depending on the ambient conditions and the type/volume of audio playback, ambient sounds may not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds, such as on a road with car and bicycle traffic.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi JosueA,
Thank you for sharing your experience.

We're delighted to hear your enjoying the sound quality of your Sony XM5 earbuds. However, we're also sorry that you're not satisfied with the battery performance of your earbuds. For issues regarding short operating time, you may find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.

Thank you for your patience, and we look forward to resolving this issue promptly!

Sincerely,
Maria

Hi Alis, Fabulous! We're extremely pleased to hear about your satisfaction with the amazing battery life and very comfortable fit design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Hi KevinO,

Thank you for your 5-star review of the WF-1000XM5 earbuds! We're delighted to hear that you love the sound quality, which is a core part of the premium listening experience we aim to deliver.

We understand your concern about the earbud tip material. The tips are made from a unique polyurethane memory foam designed to provide excellent noise isolation and a secure, comfortable fit, but we appreciate your feedback and are committed to ensuring you're completely satisfied with your product.

Regarding your concern of finding replacements for your earbud tips, make sure to contact to our Technical Support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They can provide you the supplier information and more details about it!

Thanks for choosing Sony, have a nice day!
DiegoV

Thank you for sharing your feedback on the WF-1000XM5, GooberBooger84. We are very glad to hear that you find them to be great and that you are impressed with the overall quality of the sound they produce.

We understand your point about the bass not being as "punchy" as you would have liked. We designed the WF-1000XM5 to deliver a balanced and accurate sound signature across the entire frequency range, aiming for clarity and detail. However, we also know that bass preference is a very personal aspect of listening. If you haven't already, you might find that adjusting the equalizer (EQ) settings within the Sony | Headphones Connect app allows you to customize the sound and boost the bass to your liking.

We truly appreciate your detailed and honest review. Your insights are invaluable as we continue to refine and improve our audio products. Thank you for being a Sony customer.

Best regards,

Gus
Sony Social Media Team

Hello LizP,

Thank you for choosing Sony!

We're excited to hear that the WF1000XM5 earbuds are delivering excellent sound quality and long battery life on a single charge. Your positive experience encourages us to keep enhancing our products for your enjoyment.

Best regards,
-Fred

Hi DemontaBlack,

We are thrilled to hear that the WF-1000XM5 stands out as the best pair of earbuds you've ever owned! It’s great to know they are keeping up with your needs and providing a high-quality experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hello Larry,

Thank you for considering Sony products.

We sincerely apologize for the discomfort you experienced with the WF-1000XM5 earbuds, which ultimately led to your decision to return them. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously. Please be assured that we will forward your comments to our dedicated Sony team for a thorough review as we continue to work diligently to improve our products.

Best regards,
-Fred

Thanks for commenting, HarryTC!

We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Bigab2,

We're glad to hear you're enjoying the great sound and noise-canceling performance of your WF-1000XM5 earbuds! We're confident you'll continue to be impressed with their quality and performance for years to come. We appreciate you sharing your initial feedback with us.

Thanks for choosing Sony.
Best regards,
Eliab

Thank you for sharing your honest experience, Gris1969.

We sincerely apologize that the WF-1000XM5 earbuds did not provide the long-lasting battery life or reliable connection you expected for your wife, especially when compared to other earbuds you have used. We understand the frustration of having a premium product that does not consistently last the day or maintain a stable connection.

The issues you described, particularly battery drain and connection stability, can sometimes be linked to specific settings or firmware. We encourage you to try the following steps, which often resolve these issues and may improve her experience:

Ensure the earbuds are running the latest firmware using the Sony | Headphones Connect app. Updates often include stability and battery optimizations.

Perform a Reset of the earbuds, and if the issue persists, perform a full Initialization (which restores them to factory settings and deletes all pairing info). Instructions for both can be found in the Sony Help Guide for the product.

Within the Sony | Headphones Connect app, check the following settings as using certain features simultaneously (like Noise Cancelling, DSEE Extreme, or setting the Sound Quality Mode to "Prioritize Sound Quality") will significantly decrease the available operating time. Switching to "Prioritize Stable Connection" can sometimes help with dropouts.

Ensure the charging contacts on both the earbuds and inside the charging case are clean and free of pocket lint or debris, which can interrupt charging and cause unexpected drain.

If these troubleshooting steps do not resolve the short battery life and connection issues, the earbuds may require service. Please reach out to Sony Support directly for personalized assistance or to explore warranty and service options.

We regret that this purchase has not met your expectations.

Best regards, Gus, Sony Social Media Team

Hi hellocheryl,

Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo