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Customer Ratings & Reviews

$213.99
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Comp. Value: $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2318 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,318 reviews
  • Rated 5 out of 5 stars

    Quality for a price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best so far sounds amazing. Very comfortable stays in place looks sweet…

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrueMana, fabulous! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome highly recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality great noise canceling great durability great would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tfau,

      We are so glad to hear you're enjoying the WF-1000XM5 earbuds! It's fantastic to know that the audio quality, noise cancellation, and durability are hitting the mark for you. We appreciate you taking the time to share your positive experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 4 out of 5 stars

    Sony WF1000XM5 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling and sound quality. The software app could use some work though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JakobC,

      We highly appreciate the feedback! We're so glad you're enjoying the noise cancelling feature and sound quality of the WF1000XM5. We'll pass your note about the app along to the team,
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, and works a long time between recharging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, HarryTC!

      We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these one of my favorite earbuds sounds amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello there,

      Thank you for choosing Sony!

      It brings us great joy to hear that you love the WF-1000XM5 earbuds and regard them as one of your favorites! We're delighted that the sound quality is amazing for you. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony's best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product, you can feel the quality. Also great specs like the noise cancellation for true wireless earbuds. Ive had a couple different wireless earbuds from Samsung, google and apple but this are the best ones I've tried so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ERNESTOP!
      It brings us great satisfaction to hear that the WF-1000XM5 earbuds are the best ones you’ve tried so far. We are honored that you chose Sony over so many other brands and that you can really feel the quality in the design.

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fit for me, seals nicely, stays put - noise cancelling is among the best :-) love the new holiday price match too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hellocheryl,

      Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I have been used lots of headphones, I love the sound quality and the noise cancelation is almost deafening, I love how I can customize the EQ, but my one issue with this headphone is microphone quality is sub-par. I have many people complain about my microphone during calls, and it forces me to change to speaker mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has amazing noise cancelling and great comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, AndreiC!

      We are so pleased to hear that you are impressed with the amazing noise canceling and great comfort of your WF-1000XM5 earbuds. We designed them to provide a distraction-free listening experience with a secure and comfortable fit, so it's rewarding to know we got it right.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony MX4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blocked out all of the noises incredibly zero sounds on noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apple,

      Thank you for your 5-star review of the WF1000XM5 headphones! We are thrilled to hear that the noise canceling feature has been so incredibly effective for you.

      The Integrated Processor V2 and HD Noise Canceling Processor QN2e work in tandem with the six microphones to deliver what we believe is our best-ever noise-cancellation performance, and it's fantastic to know you're experiencing that difference. The goal is to provide a truly immersive and distraction-free listening experience, so your feedback is exactly what we love to hear.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last very long and good quality sound, especially when you're working. Comes in handy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianC, Great! We're delighted to hear that you're enjoying your noise canceling earbuds. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound and great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds. They sound really awesome and the noise cancelling works better than anything ive tried yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Mkwd28!

      We are extremely pleased you love your WF-1000XM5 and that you're satisfied with its amazing sound quality & exceptional noise canceling feature.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Fantastic noise canceling earbuds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these earbuds for several weeks and have been pleased with my purchase. I went to a concert the music was not my jam. I popped in the earbuds and had my own personal concert while the rest of my group enjoyed the music. The buds filtered out the sound fron the concert but not the feel from the base. It was unbelievable how well the noise canceling worked. I would recommend these earbuds if money is not a concern.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyG,

      Thank you for the purchase and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my second pair of these since I used the others so much the battery started to give out. They are the best wireless earbuds I've used and I've used quite a few different ones. I love that they can connect to two devices at once and seemlessly switch back and forth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this incredible review, Seeman245!

      We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.

      We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.

      Thank you again for your strong endorsement and for consistently choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound, I can only be unsatisfied with one, they are too slippery and you can drop when pulling out, besides, they sit very well in the ears and are comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marek, thank you for your great review! We're so glad to hear you're enjoying the excellent sound quality and the comfortable, secure fit of the Sony - WF1000XM5. We also appreciate you sharing your feedback about the earbuds feeling a bit slippery, we understand how important handling is, and will be sure to pass your comments along to our development team. Thank you for choosing Sony, and enjoy the music! Regards, - Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean, crisp, quality sounding blue tooth rear buds. I would recommend to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielD,

      Thank you for your fantastic 5-star review of the WF-1000XM5 earbuds! We're thrilled to hear that you find the sound quality to be clean, crisp, and high-quality, and that you would recommend them to others. A key feature of these earbuds is our Integrated Processor V2, which delivers exceptional audio quality and industry-leading noise cancellation, so we're glad you're enjoying the rich, clear sound.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Rated 4 out of 5 stars

    Amazing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing features, great sound quality, long lasting battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent quality, I recommend it to everyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RODRIGOC,

      Thank you for choosing Sony!

      We're elated to hear that the WF1000XM5 earbuds deliver excellent quality. Thank you so much for recommending them to everyone. Your positive feedback means a lot to us!

      Best regards,
      -Fred Sony_US