Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11064833
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great Sound AND Noise Cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and sound quality ear buds. However, the foam tips become uncomfortable for my ear shape after a few hours even using the SS size along with an abrupt buzzing in the middle of music recently. Other than that, really solid ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaJohn,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the comfort and buzzing sound is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
To achieve the best fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For the buzzing sound that you are hearing, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
12+ hours of listening time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the listening time I get out of these over 12 hours on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffW, thanks for the 5-star rating! We're thrilled to hear you're loving the listening experience with your Sony - WF1000XM5. The astonishing sound quality with High-Resolution Audio, comfortable fit and long-battery life make these earbuds a perfect choice for long-listening sessions! Thank you for choosing Sony and enjoy the music! Regards, -Dominick
Battery degrades quickly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, are comfortable and have lots of great features. The battery degradation in about 8 months since i bought these is unacceptable. Ive lost 40% playtime in that period of time. I had the same issues woth the Wf-1000xm4 as well and my set of those wkll now only last for about 40 minutes. Sony climed to have fixed this but evidently they have not. Last set of sony earbuds I'll ever buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CastelleE,
While we're glad to hear about your great feedback with the amazing sound quality, very comfortable fit design, and superb features of your WF-1000XM5, we're really sorry if you're experiencing battery life issue. We also apologize if you're having the same problem with your WF-1000XM4. This is certainly not the news we'd like to hear from you.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Unhappy due to not being able to replace the one b
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.earbuds worked great until the right one fell out during a run and since the left was still transmitting I was not aware of where this took place. and unfortunately I am without a right earbud.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, thank you for sharing your experience—losing an earbud during a run can be very frustrating, especially when you’re unable to notice right away due to continuous playback on the other side. We understand how important it is to maintain a complete set for the best listening experience.
Your feedback is greatly appreciated as we strive to enhance the design and features of our earbuds. However, it's important to note that the loss of an earbud is generally not included under the standard warranty or repair policies, which primarily address manufacturing defects and technical issues. In the event of a lost earbud, the standard course of action is to purchase a replacement. We suggest contacting Sony Support for further assistance. Our support team can help clarify your options and, when feasible, guide you in acquiring a replacement to ensure you can continue enjoying your listening experience.
If you require assistance with this process or wish to have a further discussion, please reach out to our customer support team directly. They will be more than happy to guide you through the next steps.
For contact options, please visit:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products. We look forward to helping you resolve the issue!
Best regards,
Gus
Sony Social Media Team
Hopeful about battery longevity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of WF1000XM4 and I loved them. Sound quality and noise cancelling are amazing. I did use often for working out and they lost the ability to recharge. I won't be using this pair for workouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROCCOR,
Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!
-David
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are by far hands down the best. Separate app gives you full controll to customize ang optimize to your liking, the noise cancellation is by far the best on the market. To put in short words you get what you pay got snd is worth the purchase no buyers with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cgomez15, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Great buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds with very high quality sound i use them all the time! I would recommend them to my friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikH, We’re thrilled to hear you’re loving the high-quality sound and enjoying them so much that they’ve become a daily favorite. It’s fantastic to know you’d recommend them to your friends. That’s the best compliment we could ask for! Thank you for choosing Sony! -Jess
Sony earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these earbuds got them for a good deal I suggest you pick up a pair head on down to Best Buy they will help you out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Thank you so much for sharing your wonderful experience with us!
We're so glad to hear you're loving your WF1000XM5 earbuds and got a great deal! Thank you for choosing Sony! Enjoy your immersive audio experience! -Maria
Small but powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is great, noise canceling is superb. Software you download is intuitive and really adds to the overall experience. Only slight knock is controlling volume when you on LD y have 1 earbud in. Since left is volume down and right is up, when you only ise 1 you can only go in that direction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipCJr,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the volume control function is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Turn up the music
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great smooth highs and low bass can't go wrong with these buds
I would recommend this to a friendSony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones they are very comfortable. The sound quality is great. Battery life is pretty good but I don't think it's the best if you're going to be playing music for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoM, great! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
Amazing sound and quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds work impeccabley in work (MS Teams), exercise and recreation. I am so impressed with sound and build quality. The app works flawless. These were an upgrade from Seinhauser Momentum 3: no comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
Best headphones we’ve owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I and my wife have ever owned. The bass is good, voice quality is awesome, and, the best of all, the sound doesn’t leak- which means we can use it at work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandeshM, That's really cool! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones that you've owned. It's wonderful to know you love the great audio and noise canceling feature of our Industry-leading noise cancellation headphones making them perfect at work. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you so much for choosing Sony! -Jess
Great earbuds!!! So far ......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the new earbuds they are substantially smaller than the XM4s hopefully they will have better battery life than the old ones as mine pretty much wouldn't even work anymore. The more I looked into it online the more problems I saw people having with the battery as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerH,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the size of the headphones. Rest assured that there are no known battery issues with the XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
We also would like to know more about what happened to your XM4. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
-Ralph
Best Earbuds by far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best earbuds for me by far. I had the samsung buds pro 2 and these sony earbuds just take it out of the water. More customizable and longer battery life which is a plus for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredyT, Thank you for this amazing feedback! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned. We're glad you love the exceptional noise cancelling, sound quality, great battery life, and overall features of your WF-1000XM5. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thank you so much for choosing Sony! -Jess
Good but not perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the OEM ear tips don’t seal out noise. I had to purchase replacement tips that, while still not perfect, we’re much improved. Great audio but the Bose QuietComfort earbuds are vastly superior when it comes to eliminating outside noise.
I would recommend this to a friendBuy these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these, the bose QCII may have a slightly better sound, but that's only when they're not disconnecting every 5 minutes. I absolutely love these, calls sound great, people can actually hear you. they sound great and charge quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise dampening that doesnt make you feel like you’re in a vacuum. Good call quality for the most part and they connect well with iPhone unlike Bose. Didn’t fit well in my ears and bass was practically non-existent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taurus,
While we are glad to know about your satisfaction with the amazing noise canceling feature, exceptional call quality and Bluetooth connectivity of your WF-1000XM5, we are really sorry if they didn't fit you well. For optimum fit, comfort and to obtain the correct sound qualities, we always recommend following the steps on these links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Sony WF-1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, though i had an issue where the kept disconnecting randomly, which ultimately resulting in a return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BrendonD,
Thank you for considering Sony products. We're genuinely sorry to hear about the random disconnection issues you experienced with your WF-1000XM5 earbuds, which ultimately led to a return. We value your feedback immensely, as it plays a crucial role in our continuous efforts to enhance our products. Rest assured, we will forward your comments directly to our Sony teams for their consideration as part of our dedication to improvement.
Best regards,
-Fred
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size, fits well. Sound quality is an improvement over the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Amazing! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph