Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11064833
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great for music! Terrible for calls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, and great design! Poor call (microphone) quality. Foam tips are not as comfortable as silicon tips on main competitors.
No, I would not recommend this to a friendBest sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from Seinhauser Momentum 3s. Far superior sound, build and app quality. These buds are impressive. Use them for work, exercise and recreation. Excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, great! We're glad you like our product! Thanks for choosing Sony! ~Earl
Top of the line
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of earbuds I've ever used. Noise canceling is better than any other ear bugmds I've tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean!
Thanks for taking the time to share your review of the WF-1000XM5 earbuds. It is fantastic to know that you consider them the best pair of earbuds you've ever used, and that the Noise Cancelling performance is standing out.
We're glad you chose Sony!
Best regards,
Estefany
Good earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not ANC fan but sound quality. This gets my approval for sound quality. I deducted it one (1) star because it keeps popping out from my ears even with the correct tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lu4USA,
Thanks for commenting! We thrilled to hear that you are well-pleased with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Awesome earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat expensive, but well worth the price. The sound quality is amazing. I paired them to a Sony TV, with excellent results. I’m now watching Netflix in immersive sound. I highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamjH, Great! We're delighted to hear that you like the excellent sound quality and it works great with your Sony TV. Glad to know you're having an enjoyable watching and listening experience with your WF-1000XM5 and Sony TV. Thank you for the recommendation and for choosing Sony! -Jess
Sony Linkbuds S = Awesomeness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying about 6 various brands I found that these are the best, by far. Ez in and ez out of your ears. The sounds are fantastic and noise cancelling is awesome. For the price, I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungWasher, we're glad you like our product. Though this is not the Linkbuds S (WFLS900N).
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent headphones, sound and noise cancelling is top notch. But I can't seem to get them to fit snugly in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonP,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and exceptional noise canceling function of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Best buds ever!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is amazin and connectivity perfect. Only complaint is how Apple wont support the lossless format!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchellD, fabulous! We're thrilled to hear that you are enjoying the amazing audio quality and seamless connectivity of your WF-1000XM5. We greatly appreciate your feedback about the support for the lossless format on Apple devices. Thanks for choosing Sony! - Romeo
Need setting for complete noise cancelation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to figure out how to close out the sound around me at work using these earbuds. Otherwise works great and excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheSting,
Thanks for commenting. While we are glad to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are sorry if you're experiencing an issue with its noise canceling function. To resolve this problem, let's try to isolate and address it by following the troubleshooting on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Over exaggerated ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting for these for about a week now. Sound is excellent up until the software update. They sound low now & don’t get me started with the eartips. They dont even reach my ear entrance to have a snuggle fit. I’ve tried all tips & even went as far as trying out the ear fit tester on the app. They all say 100% tight fit minus the ss size. The case itself feels cheap like cardboard & is scratched easily . Im giving it 3 stars only based on the aduio qaulity before the software update. If i were you id wait until the price drops. Will be returning mine tomorrow
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonTeca, While we're glad to hear that you like the sound quality, we're sorry to hear that you are not impressed with the design and build quality of the new Sony WF1000XM5 Wireless earbuds. We appreciate your feedback and we'll make sure to improve our products in the future. We hope that you'd still consider our product in your next purchase. Thanks for choosing Sony! -Craig
Great piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is solid, noise canceling is awesome. The only concern is that the pieces are slippery, so taking it from the box is a little annoying and require a specific angle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QQQQ, fabulous! We are truly happy to learn about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback with the design of these headphones. Thank you very much for your purchase and for choosing Sony! - Romeo
New earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much enjoy my wireless ear buds. They are probably the best I have bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravisW,
Thank you for your feedback! It is fantastic to know you are enjoying the WF-1000XM5 earbuds.
They deliver excellent noise cancellation, clear sound and a comfortable fit, perfect for everyday use.
We appreciate you choosing Sony!
Best regards,
Estefany
Nice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fit on ears, anc is very good in travel, sound is amazing, xconnects to 2 devices at same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarA,
You made the right choice! We're glad that you like the fit, noise canceling function, sound quality, and multipoint connection of the headphones. Thank you for choosing Sony!
-Ralph
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well, connect to multiple devices easily. You can't see the battery status when they are in the case, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, MikelY!
We are very pleased to hear that your WF-1000XM5 earbuds work well and that you find them easy to connect to multiple devices.
We also appreciate you providing the feedback regarding the inability to see the battery status while the earbuds are in the case. We rely on user insight like this to continuously improve the design and features of our products.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with a great noise cancelling, only reason I give it 4 stars thus far is because they are not the best fit in my ear (and I've tried all 4 sizes provided).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyM,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
New favorites
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely amazing. Paired with my S21 Ultra the Ldac is next level, coming from a $70 pair of SOUNDCORE. I do wish they kept the matte finish on the buds themselves, but had no problems after picking the right ear tips. The app is great once you get through the 20 minutes of updates and setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aleensvaart,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta be the go to for noise cancellation bus and airplane trips have been more enjoyable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DersonC, Fabulous! We are thrilled to hear that you are pleased with the outstanding performance of your WF-1000XM5. It's wonderful to know that you are enjoying their excellent noise canceling capabilities while traveling on buses and airplanes. Thank you for choosing Sony! - Romeo
WF-1000 XM5 review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great almost perfect, audio and base is amazing love using them at the gym. Phone calls aren't the greatest when outside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminM, Thanks for the positive feedback. We're glad you are happy with the audio quality. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
Case sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Case sucks opens up after minamal moving and earbuds end up flying all over the place to get broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds,
Thanks for the feedback! We're glad to hear the WF-1000XM5 earbuds themselves are working well for you. We're really sorry to hear about the issue you're having with the charging case. That's definitely not the experience we want our customers to have. We'll certainly pass this feedback about the case durability and design to our product development team. It's valuable insights like yours that help us improve.
Thanks for choosing Sony, have a great day!
DiegoV
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding earbuds on the market the sony earbud is the only earbuds i will buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny,
You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph