Customer Ratings & Reviews

Hi Hbee, we're glad you are enjoying our product. We appreciate your feedback regarding the material used in the WF1000XM5. Thanks for choosing Sony. ~Earl

Hi Gamerontheweekends, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl

Hi Rumpledstilts, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. Please follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi iiGR33DYii, thank you for your honest review of the Sony - WF1000XM5. We're very glad to hear you're enjoying the powerful bass and the impressive noise cancellation, it's great to know the music experience stood out for you!

We're sorry to hear you're having issues with the call quality. That's definitely something we take seriously, and here are some troubleshooting steps that may help:
1. Make sure the earbuds are worn properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
2. If there is a gap between your ears and the headset units, your ears may not be sealed properly. Try the different ear tips included with the unit and Perform [Determines Optimal Earbud Tips] on the “Sony | Headphones Connect” app and confirm that [Earbud tips are air-tight.] is displayed.
3. Make sure the earbuds are updated to the latest firmware through the Sony Headphones Connect app.

If the issue continues, our support team is available to help you further. You can contact them through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products!

Regards,
Dominick

Hi CharlesS, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you for choosing Sony! -Carl

Hi SebastianL, Perfect! You've certainly made a great choice! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with the WF1000XM5 and for choosing Sony! - Romeo

Hi FrankA,

We are so sorry to hear that you're not getting the sound quality you were hoping for with your WF-1000XM5 earbuds. To get the best sound, the fit is crucial. In the Sony | Headphones Connect app, try the "Determines Optimal Earbud Tips" test to find the best size for your ears. You can also use the equalizer in the app to customize the sound to your liking.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Notwise, awesome! We're thrilled to hear that you consider our WF-1000XM5 the best earbuds you've ever owned, especially after trying other brands like Samsung and Apple. Our team works hard to deliver top-notch audio quality and innovative features, and it's wonderful to know that our efforts have made a positive impact on your listening experience. Enjoy your music with the WF-1000XM5 and thanks for choosing Sony! - Romeo

Hi IrvinH,

Fantastic! We are very happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb ambient sound mode function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi TobyA,

Thanks for commenting. We are thrilled to know that love your WF-1000XM5, and that you are satisfied with its exceptional noise canceling function. We are sorry if you are experiencing an automatic Bluetooth connection when your headphones are placed on your pocket. To avoid this problem, please ensure that your headphones are set into the charging case correctly so they turn off automatically before putting them into your pockets. Put the left headset unit (the headset unit with the tactile dot) back into the left hole of the charging case, and put the right headset unit back into the right hole of the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. You may also try cleaning the contact points on the charging case and earbud headphones to further isolate the problem. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779810.html?search=when%20not%20use
https://www.sony.com/electronics/support/articles/00249895

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi NicholasF,

We're delighted to hear that you find the fit and sound of the WF-1000XM5 True Wireless Noise Cancelling Earbuds to be great. We sincerely apologize that your experience with calls has been disappointing, as call clarity is a crucial function. We understand that call performance, especially in noisy environments, can sometimes be affected by the aggressive noise suppression on the microphone. Please ensure your earbuds have the latest firmware update via the Headphones Connect app, as we frequently release updates that address performance concerns. Additionally, checking that you have the optimal ear tip seal (using the fit test in the app) and cleaning the microphone mesh can sometimes improve voice pickup. If the issue persists, contact our support team, as they can provide more advanced troubleshooting or determine if this requires further assistance. Thanks for choosing Sony.

Best regards, Eliab

Hi JobannyL,

Thank you for taking the time to share your thoughts on the Sony - WF1000XM5. We're glad to hear you enjoy the earbuds themselves, but we truly understand your frustration regarding the tracking options on iPhone. We know this can feel limiting, especially given the investment. Your feedback is important to us, and we'll make sure it's shared with the relevant team.

We appreciate your input and your honest perspective, as it helps us continue working to improve the overall experience.

Thank you for considering Sony products!

Regards,
Dominick

Hi Lowton, we're glad you like the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the earbud tips of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=earbud%20tips

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi JassonV, it is very nice to hear that you like the WF1000XM5. Enjoy your new earbuds! Thanks for choosing Sony! ~Earl

Hi DJintown, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Thank you for your feedback on the WF-1000XM5, ThomasC. We're glad to hear you find them fantastic overall. We understand your concern about the buds being a bit tricky to remove from the case, which can lead to fumbling.

A potential solution might be to ensure the buds are magnetically secured when docked in their case, providing a more secure grip for easier removal. Additionally, adjusting the angle or grip when removing them can help prevent drops.

If you have further concerns or need assistance, please don't hesitate to reach out to our customer service. Thank you for choosing Sony!
Gus

Hi JohnV, We appreciate your feedback. Please make sure to turn up the volume of both the earbuds and the connected music device. Despite your concern, we are glad that you like your Sony WF-1000XM5 noise canceling wireless in-ear headphones. Thank you for choosing Sony! Vincent

Hi JodyMarcin,
Thanks so much for the review! It brings us great joy to hear that your son is loving his new gift.

The WF-1000XM5 are designed with high resolution audio and top tier noise canceling to block out distractions.

Thank you for putting your trust in Sony!
Best regards and a Happy New Year to you,
Estefany

Hello RobertoA,

Thank you for choosing Sony!

We couldn't be happier to hear that you've enjoyed each generation and appreciate the yearly upgrades. It's wonderful to know the WF1000XM5 earbuds are a great companion for your gym sessions. Thank you for your continued support and for sharing your experience with us!

Best regards,
-Fred