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Customer reviews

Rating 4.3 out of 5 stars with 2323 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 2,323 reviews
  • Rated 5 out of 5 stars

    Sony WF1000XM5 Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling function.. auto power on sometimes finiky

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryX, Awesome! We are glad to hear that you are happy with your new WF1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 2 out of 5 stars

    Horrible waste of money. Do not buy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like every other thing in this world these days, you have to download an app. Otherwise it will turn off the noise cancelling at random times. Disconnects frequently. I’ve had mine just over a year and they’ve already crapped out. Won’t charge. What a waste of money. They will not replace it because it is two months out of warranty. Insane that their product barely lasts a year. Bose stands by their products.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bronwyn,

      This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

      We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:
      Case Number:

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own multiple pairs of earbuds, but the sound and noise canceling on these are by far the best. A great update from tye previous model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Amazing! We're delighted to hear that you like the sound and noise canceling function. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these earphones is exceptionally clear, allowing me to discern all the instruments in the songs. The Bluetooth connection is not only swift but also robust.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LongN, Amazing! We're thrilled to hear that you like the exceptional sound quality and clarity and excellent Bluetooth connection. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work perfectly! The noise cancellation is perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherF, Awesome! We are thrilled to learn that the Sony WF-1000XM5 has met your expectations for both sound quality and noise cancellation. Glad to know your investment is worth it. Thanks for choosing Sony. -Jess Sony_US

  • Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds don’t stay in your ears very well but the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelaC,

      Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated.

      For optimum fit and comfort, make sure that you are wearing both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Perform [Determines Optimal Earbud Tips] and confirm that [Earbud tips are air-tight.] is displayed. If the display is a display other than the above, push the earbud tip slowly into your ear canal or replace it with another earpiece and measure again.

      For more information, please refer to this link:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

      Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony noise canceling ear bud.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every bit as good as advertised. The noise canceling is definitely the best one out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Batman,

      Thank you for sharing your feedback! We're ecstatic to learn that the Sony - WF1000XM5 are living up to their reputation and that the noise cancelling has impressed you so much. Enjoy the immersive listening experience, and thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds ever. Best ANC. best music quality. Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DilshanS,

      Awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!

      -David sony-global

  • Rated 4 out of 5 stars

    Sony ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds really sleek and pretty loud i work in construction and love the auto noise cancel

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yessi16,

      Thank you for the purchase and we're glad to hear that you love the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 4 out of 5 stars

    Best Ear buds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality. The case is a little weak but has held up pretty well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieS, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony unit. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. They fit nice with a few different ear adjustment options. I own the over the ear model of the same and all of my settings carried over.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, MilesR!

      We are truly happy to hear that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design and superb performance. Thank you very much for being a Sony WH-1000XM5 & WF-1000XM5 owner and for choosing Sony!

      Regards,

      Romeo sony-global

  • Rated 5 out of 5 stars

    Great ear buds with advanced features.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them and that's saying alot! I been using this type of ear buds for a long time.I use them every day for work so I know what I'm talking about. If you get them you'll love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey! They're good!! Now buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality wireless headphones with amazing call quality. If you're using apps like tidal this also supports 3D audio which is an incredible experience. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Randaman,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good upgrade from the XM3s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life and can connect to two devices without needing to reset the pairing every time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Casual, It's wonderful to hear you are enjoying the great audio and amazing battery life of these earbud headphones. Your assessment is spot on! The WF-1000XM5 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for upgrading to your new WF-1000XM5 and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    bees knees

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best earbuds i have invested in. absolute fire would buy again or even upgrade

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FELIPEA,

      Thank you for choosing Sony!

      We're excited to hear that the WF1000XM5 are the best earbuds you've invested in. It's fantastic to know they've made such a strong impression that you'd buy them again or even upgrade. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgrade from the xm4 which i already thought were great except for the size and these come out perfect size.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan, great! We're glad you like your new earbuds! Enjoy! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Eargasm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound like I’m right in front of the artist

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deadhead, That's fantastic! We are absolutely thrilled to learn that you are pleased with the exceptional sound quality of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony is number 1

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The.quality is really good. The sound is clear. clear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PamT, Thank you for your kind words. We are thrilled to hear that you are impressed with the outstanding audio quality and exceptional performance of your new WF-1000XM5 earbuds. Thank you for your purchase and for commending Sony! -Jess Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    I love these.

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the XM3’s for years and absolutely loved them so I decided to upgrade and I can say without a doubt that Sony have outdone themselves yet again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darth,

      Fabulous! You've definitely made a great choice! Thank you very much for upgrading to the WF-1000XM5. We are extremely pleased to know that you love its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you for trusting Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sonys best buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are truly the best buds I have owned as far as noise canceling there great and they also have hands free Google and Alexa on them and so much more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Young,

      Fantastic! You've made a great choice! We're truly delighted to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US