Customer Ratings & Reviews

Hi Jolele, Thank you for your honest review! We are glad to hear that you are enjoying your new WF1000XM5 earbuds! To find the perfect fit earbud tips for you, please check our help guide link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips.

Thank you for choosing Sony!

Regards,
Carl

Hi MichaelD, Thank you for your awesome review! We are delighted to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Matt, We're sorry to hear that the Sony WF1000XM5 didn't live up to your expectations. Please allow us to help you and turn this into a better experience. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html

To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality

If you have further questions or concerns about your Sony WF1000XM5, feel free to contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Phillip, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Thomasjones,

Thanks for commenting. While we are glad to know about your satisfaction with the overall performance of your WF-1000XM5, we are really sorry if you're experiencing sync issue with your left earbud. This is certainly not the experience we wanted you to have. To resolve this problem, let's try to isolate and address it by performing troubleshooting. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads

If the issue persists, please refer to the following articles to further isolate the problem:
https://www.sony.com/electronics/support/articles/00248187
https://www.sony.com/electronics/support/articles/00298365
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

I hope this helps.

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you very much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi HonestOpinion, thank you for taking the time to share your thoughts about the WF-1000XM5 earbuds. We sincerely apologize for the inconvenience you've experienced with them. Your feedback is invaluable to us and helps us improve our products.

We recommend trying different earbud tips, as finding the right fit can greatly enhance comfort and stability. We appreciate your understanding and hope you have a better experience with the earbuds.

Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany

Hi Rock,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to these links:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi AlanT,

Thanks for commenting! We are glad to hear your satisfaction with the superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Please send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase, and for choosing Sony!

- Romeo

Hi sour,

Awesome! You've made a great choice! We are very happy to know your satisfaction with the customizable settings through the Sony Headphones Connect app and very responsive touch control function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi RomieW,

Fabulous! We are truly happy to learn that you're having an enjoyable listening experience with your WF-1000XM5. We greatly appreciate your feedback with the battery life. Usage hours may be different depending on the settings for the headset functions and usage conditions. For more details, please refer to the following Help Guide links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

I hope this helps.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi, JonathanH,

Thanks for the comments. We are sorry to hear about the inconveniences presented, as we understand this is not the experience our customer are meant to go through. We would like to mention that you can download the Sony Sound Connect app, where you can manage the touch sensor functions, that way you can avoid unwanted muting. We will add a link which you can access to get more information on the functions of the earbuds' touch sensor and troubleshooting for the issue:

https://www.sony.com/electronics/support/articles/00273264?utm_source=glean

We appreciate the understanding and thank you for considering the Sony products. Have a nice day
-DiegoV

Hi DorinaH, perfect! You've certainly made a great choice! We're thrilled to know that you're satisfied with the ease of setup and amazing performance of your WF1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi Glorybound,

You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hi GhostV,
Many thanks for the 5-star rating! Glad to hear you like the noise canceling features of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hi Chris, thanks for choosing and purchasing our product. We understand your feedback regarding the fit and comfort of your Sony unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wear

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi AufrisD, great! We're happy that you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi JasonS,

You made the right choice with the Sony WF-1000XM5! Rest assured that improvements are made to the XM5 for better overall user experience. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi linz,

We regret to hear that you are not completely satisfied with the headphones. Your feedback about the glossy design, fit, and noise is greatly appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The Sony Headphones Connect app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

For the noise that you are experiencing, the troubleshooting steps on this link may help resolve the issue:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html

Make sure to also install the latest software version of the headphones for optimum performance (via the Sony Headphones Connect app).

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi jeromesk33,

Fabulous! We are very happy to know that you love your WF-1000XM5. We truly appreciate your feedback with the supplied earbud tips. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Griffin,

You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph