Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Comfort
Noise Canceling is Subpar Compared to Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design (Great Material Selection/Feel), comfortable but active noise canceling is subpar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Richy,
Thanks for commenting. While we're thrilled that you're satisfied with the stylish & very comfortable design of your WF1000XM5, we're really sorry if its noise canceling feature didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Let's try to isolate and fix the problem by following our suggested troubleshooting steps on this article:
The Noise Canceling effect is weak or not working (WF-1000XM5) - https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Android users should buy these.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much satisfied with these earbuds. I had the Airpods, Bose and these. Out of the bunch, I would pick either the Aipods or Sony. If you have a android phone go with these and obviously an Apple would pair well with the Airpods. Noise canceling is ok. I do work in a loud environment and it would stuggle at times to keep the noise down. The sound from these are the best in my opinion. Sony did a good job on these but noise canceling could be better but its a thumbs up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindsorM, You've made an excellent choice! We're glad you're satisfied with your purchase. Good to know you appreciate the noise cancellation and exceptional sound quality of your new Sony WF1000XM5. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit
Size of them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are smaller than the xm4 so thats really good. they also look very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IAmJuiceCup,
Thank you for choosing Sony!
We're excited to hear that you appreciate the smaller size of the WF1000XM5 earbuds and their stylish design. It's great to know that their compact form factor and appearance are enhancing your experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best in ear headphones so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and anc seems to be top notch as well. Bought as replacements for AirPod pros and am happy so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA, we're glad you are happy with the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Ratings don’t lie
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling perfection. Have used them at a couple festivals. they are both very comfortable and great when on a call for both parties.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, NickC!
We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Awesome Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these,awesome sound. great fit. Have never had noise cancelling before, pretty cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ourstand,
Very nice! We're glad to hear that you love the sound quality, fit and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the app makes it so i can costomize the listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerJ,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the excellent sound quality of your WF-1000XM5 earbuds and that the app enhances your listening experience through customization. We truly appreciate your feedback and are glad to support your journey to better sound.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great little buds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of ear buds. Noice cancelling is on point, and music sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bill,
Thank you for choosing Sony!
We're elated to hear that you are enjoying your WF1000XM5 earbuds, especially the effective noise cancelling and amazing sound quality. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Review over Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was amazing but the fit wasn't as great. The sound quality is worth it but the fit isn't great if you're gunna use it while running or working out. Otherwise, the sound quality is better than the Bose imo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giovanni,
Thanks so much for sharing your feedback on the WF-1000XM5. It's fantastic to hear that you're loving the sound quality.
We're genuinely sorry, however, that the fit isn't quite working out for you, especially during activities like running or working out.
To help you get that perfect seal and stability you need for active use, we strongly recommend you experiment with the different sizes of ear tips included in the box. Even a slight change in size can make a huge difference in stability and overall seal.
We hope this suggestion helps you get the secure fit you need!
Thanks for considering Sony and for your feedback.
Warm regards,
Estefany
- Pros mentioned:Sound quality
cool earbuds before i washed em
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic sound, great ease of use and really cool features that flow with the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KlausM,
Thank you for choosing Sony!
It makes us really happy to hear that your WF-1000XM5 earbuds deliver fantastic sound, are easy to use, and offer cool features that enhance your overall experience. Enjoy every listen!
Best regards,
-Fred
- Pros mentioned:Sound quality
Deeeeeeecent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Only downside is the ear tips that come with them hurt my ears. I found some others online and the problem was fixed. They sound good but aren't as comfortable as others I've worn. I personally have a mixed ipuon about them. On one hand they sound nice and on the toebt hand they aren't as comfortable as my Jabra elite pro 7s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterE,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Please check this article on how to properly wear the headphones.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
WOW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these earbuds the noise canceling is nearly absolute. I used them in the gym and working in my shop on my truck I literally could not hear anything I was doing in the shop including hammering away steel on steel and people who tried to speak with me until I tapped off the noise canceling. Sound is extremely immersive I love the ability to choose the way you want to listen to music and the way the earbuds adapt to your usage. Definitely a great buy and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, JohnR! We're glad you are enjoying your new headphones! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
solid noise canceling but mid on apple devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for my iphone, they say it’s compatible w apple but thas cap, u gotta download a buggy sony app to see the battery percentage. the earphones themselves r hecka good tho, the noise canceling is so good. it’s very hard to be aware of the earphone percentage and the case percentage since it’s annoying ash to keep on opening the sony app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Izaac, We're glad that you like the noise canceling function. Sony takes into consideration all feedback to improve the performance and quality of our products. You can also check the battery percentage even if you're not using the app. When the headset is connected to an iPhone or iPod touch over an HFP (Hands-free Profile) Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch. The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781966.html?search=battery
Hope this helps.
Erin
- Pros mentioned:Bass, Comfort
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and Styrofoam tips create a comfortable seal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CyberGrimnir, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
Great sound quality but ok comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music but not great for all day activities. AirPod pros are better for a daily wear. But if all you care for is music quality and 3 hour music sessions than buy these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueA,
Thank you for sharing your experience.
We're delighted to hear your enjoying the sound quality of your Sony XM5 earbuds. However, we're also sorry that you're not satisfied with the battery performance of your earbuds. For issues regarding short operating time, you may find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
- Pros mentioned:Sound quality
Almost perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality no doubt it is the beast sounding in ear headphone I ever had. my only complain is the fit to my ears. It could be a deal breaker for me until I found a solution. I have to buy a $25 third party tips to make it work with my ear. I would give it 5 stars if I dont have to spend extra money. $300 headphone should come with premium tips already.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, RamD!
While we are thrilled know your satisfaction with the amazing sound quality of your WF-1000XM5, We are really sorry if you had to buy third-party tips to make them work with your ears. We truly appreciate your feedback. Your input matters to us as it helps us improve our products.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound qualityCons mentioned:Touch controls
No custom touch controlls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. They really need to add custom options for the touch sensor buttons like they do with the wf-xm4000. I want full volume controls on my left ear that I can scale up and down with only 1 or 2 taps. Pressing both side of my ear 4 times to try and get the volume just right is a ridiculous oversight. Its so bad I though it just needed and update but there is still no way for volume customization like the previous model. I don’t know if Sony will update this feature back into the earphones but until they do I would just stick with her older model until it’s addressed. Basically you need to pull your phone out of your pocket every time you want to adjust your volume reasonably. As of now the app allows you to change the touch sensor functions but the presets for each earbud are locked. For example I can choose Ambient Sound Control/Quick access, or Playback Control. If you choose Ambient Sound Control the features are locked to taps. 1 tap is ambient sound toggle. Double and triple tap literally say "Not Assigned" and get this... as if you were a drummer; 4 taps will lower the volume ONE LEVEL DOWN. Like how did this happen? If you choose Playback Controls as one of the presets then 4 taps will increase the volume by one notch just like the Ambient presets lower it by the same amount. This is a very bizarre oversight. Yes the quality of the Sony WF-1000XMFs are nice but the functionalities are just as important as the sound quality or the noise canceling features and unfortunately they removed a key feature that was present in the older previous model. And since use these every day at my job I constantly need to adjust the volume in order to communicate with people and now I begrudgingly have to grab my phone in order to do that now. The custom touch volume controls for the WF-10000XM4 were perfect. Increasing the volume rapidly with a single tap and double tap and holding it to lower the volume is my go to function from my XM4's. And XM5's are completely inferior to the previous model.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good all around
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for everything. Motorcycle heaphones, when ever i try to get away from loud crowds i even use them when my lady snors at nights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 805train,
We love that your WF-1000XM5 earbuds have become your go-to for so many different situations, from motorcycle rides to tuning out loud crowds and even helping with nighttime snores!
It's fantastic to know you're truly experiencing the power of their industry-leading noise cancellation and comfortable design.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Excellent noise cancelling and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like these earbuds, the sound is great but I wish that earbuds didn’t hurt my ears. These hurt less that most I’ve tried and sound best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryH,
Thank you for choosing Sony!
We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.
We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.
We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Like them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the ways these earphones feel and sound. Feel more comfortable than jabra elites after wearing for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GonzaloQ, we're glad you like our product! Thanks for choosing Sony! ~Earl