Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, I used apple products for the longest but these have been superior by far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds ever owned had all samsung before and heard apples but sony got it in this category.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notwise, awesome! We're thrilled to hear that you consider our WF-1000XM5 the best earbuds you've ever owned, especially after trying other brands like Samsung and Apple. Our team works hard to deliver top-notch audio quality and innovative features, and it's wonderful to know that our efforts have made a positive impact on your listening experience. Enjoy your music with the WF-1000XM5 and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my partner after their old pair broke. They use them for over 8 hours daily due to a loud working environment and do a wonderful job of noise canceling and clear audio.
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic, GabiB!
You've made a great choice! We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I come from using the AirPod Pro, Bose - QuietComfort Ultra, Beats Studio Buds + and this one are the best by far, Quality Sound, Conectivity, Options,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoQ,
That's great! We're glad to hear that you like the sound quality of the Sony headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work and Sound Awesome, 4 star due to hard to get out and replace in the caseand slippery to hold into. No issue with ear fittment for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyWife, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony. ~Earl
So far, so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, he loves them. Gave these to hubby for Christmas. The only perm is that other reviewers mentioned that the bass may not be as good as other buds. So he is analyzing that now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyP,
That's fabulous! You've definitely made a great choice! We are truly delighted to know that your hubby loves the superb performance of his WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headphones on the market with noise cancellat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With every penny!!! These have been a lifesaver when trying to study in a noisy environment. I was able to study at an AAU basketball game!! Didn’t hear a thing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamaraG, we're happy to hear that you are enjoying your earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for someone who spend lots is time and money on good quality when I offered to buy him a pair of his choice he chose these and said they were one of the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyM, thanks for choosing and purchasing our product! This is a great gift indeed. ~Earl
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is pretty good, and the sound quality is great. It takes a little getting used to getting them in your ears because they are smaller than what I am used to with AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayD, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Case sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Case sucks opens up after minamal moving and earbuds end up flying all over the place to get broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds,
Thanks for the feedback! We're glad to hear the WF-1000XM5 earbuds themselves are working well for you. We're really sorry to hear about the issue you're having with the charging case. That's definitely not the experience we want our customers to have. We'll certainly pass this feedback about the case durability and design to our product development team. It's valuable insights like yours that help us improve.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound quality
AMAZING IN EAR HEADPHONES!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality! Possibly even better than AirPods Pro, definitely recommend these headphones, you cannot go wrong purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrayWolf,
That's very nice to hear! We're happy that you like the sound quality of your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Almost perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and ANC, poor controls, the app is not very friendly too, wish i could customize the functions.
I would recommend this to a friend - Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base. Very good charge time. Pricey, but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Cza91! We're glad that you like the sound quality of the earbuds. Enjoy and thanks for choosing Sony. -Craig
Almost Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost Perfect, I just need more bass and more dynamics, I don't know, maybe they will be good for someone else, it's a matter of hearing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marek, Thank you for the feedback! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Very much happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy in purchasing this product,it was such a great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AngelD!
We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Call quality was poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the call quality was poor, it had great base and music sounded so amazing. The noise cancellation was amazing compare to my others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iiGR33DYii, thank you for your honest review of the Sony - WF1000XM5. We're very glad to hear you're enjoying the powerful bass and the impressive noise cancellation, it's great to know the music experience stood out for you!
We're sorry to hear you're having issues with the call quality. That's definitely something we take seriously, and here are some troubleshooting steps that may help:
1. Make sure the earbuds are worn properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
2. If there is a gap between your ears and the headset units, your ears may not be sealed properly. Try the different ear tips included with the unit and Perform [Determines Optimal Earbud Tips] on the “Sony | Headphones Connect” app and confirm that [Earbud tips are air-tight.] is displayed.
3. Make sure the earbuds are updated to the latest firmware through the Sony Headphones Connect app.
If the issue continues, our support team is available to help you further. You can contact them through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise canceling. Call quality with the noise canceling is great! Id recommend this product to others in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, RobinD! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Very please with the sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and much better sound quality than the airPods I have used in the past. Noise canceling is nice and helps with studying when in coffe shops noisy than normal
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are enjoying your new Sony earphones, WhyWhen! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Fit
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these better than my olds ones. They were to heavy and fall out my ear. These are much lighter and fit better. Money well spent!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieC, it is nice to know that you love your new earbuds. Thanks for choosing Sony! ~Earl
Sony always a good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great review!! Checked off all the boxes!! Number 0ne On Consumer Report!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolL,
We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.
Thanks for choosing Sony.
Best regards,
Eliab