Customer Ratings & Reviews

Hi Luis,

We regret to hear about what happened to the other Sony headphones. You made the right choice upgrading to the Sony WF-1000XM5! We're glad that your son is enjoying the sound quality and user-friendly functions of the headphones.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Just1guy, We're very grateful for this positive feedback! Good to know you've made the upgrade. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi MoisesJ,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Dyel92, Awesome! We're glad to hear you like the great sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi ErikE, amazing! We're glad you like the sound quality and noise canceling feature of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

That's awesome, poppag! Enjoy and thanks for choosing Sony. -Craig

Hi Malekshands,

Fantastic! Thank you very much for sharing your awesome experience with the WF-1000XM5. We are very happy to know your satisfaction with the amazing performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for trusting Sony!

- Romeo

Hi MadeleineA, awesome! Glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl

Hi GavinT,

We feel privileged to know that the Sony WF1000XM5 are the best headphones you’ve ever owned. Thank you for your continued love and support of Sony products!

Regards,
Dominck

Hi ALewis, Thank you for sharing your feedback on your Sony WF1000XM5. We're sorry to hear that you're experiencing issues with the fit and Bluetooth connectivity. The fit of earbuds can vary greatly depending on the shape of your ears, and we recommend trying the different sizes of ear tips included with your WF1000XM5 to find the best fit. We also recommend following the guidelines on this link to ensure optimal fit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839


As for the Bluetooth connectivity, please ensure that your device's firmware is up to date and that there are no obstructions or interference between your earbuds and the connected device. You can also switch the sound quality mode to Prioritize Stable Connection. For additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Regards,
Sam

Hi TPG87, We're glad to hear that you're enjoying your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Terps90,
Thank you so much for sharing your experience with the WF1000XM5 earbuds. We're glad to hear you enjoyed the audio quality.
We understand your concerns regarding the battery life imbalance between the earbuds. We recommend, if is possible, that you disable the noise-canceling or equalizer settings that you might not need while using the earbuds to reduce battery consumption.
In addition, you can check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Contains more information about this topic.

For further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
- Stephanie

Hi carlos57,

Thanks for sharing your review and experience with the WF1000XM5. Your feedback about the design, fit, and noise canceling function is greatly appreciated.

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi VernonA, we're glad you like the sound quality of our product, Thanks for choosing Sony! ~Earl

Hello NicholeW,

Thank you for choosing Sony!

We’re excited to hear that the WF1000XM5 earbuds have provided you with long-lasting performance. It’s rewarding to know they continue to deliver exceptional quality and reliability over the years. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Hi EduardoF, nice! We're glad you love the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi hwhtx,

That's wonderful to hear! We are delighted that you find the WF-1000XM5 earbuds excellent, lightweight, and that they excelled across your diverse music test with Santana and Mozart. Thanks for choosing Sony.

Best regards, Eliab

Hi GREAT, You've made an excellent choice! We're so thrilled to hear you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned and you are enjoying all the wonderful technologies that make the WF-1000XM5 so versatile. We really appreciate the recommendation. Thank you for giving the product a perfect rating and for choosing Sony! -Jess

Hi Rockingkitties,

Fantastic! We are very happy to hear your satisfaction with the amazing performance and reasonable price of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo