Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Good noise canceling. I wear them everywhere, every day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LawrenceB, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with those. The sound was amazing. You can’t hardly hear anything. No noise just nice ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeRoy,
That's amazing! We are thrilled to know that you are very happy with your WF-1000XM5 and that you are satisfied with its exceptional sound quality & industry-leading noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in-call noise canceling. Can be working in a loud shop. Other person cant tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusV, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Fit
High hopes, poor experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these, but they don't have any real noise cancelling. They fit good, they look good, case is nice.....but they aren't great for the price. I might return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Puig,
Thank you for the purchase. We're glad to hear that you like the fit and design of the headphones. We regret to hear that the headphones failed to meet your expectations. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00298372
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice upgrade from the samsung buds i was using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
Thanks for the 5-star review! We couldn't be happier to hear that the WF-1000XM5 have been such a positive upgrade for you from your previous buds. Enjoy the premium sound quality and the industry-leading noise cancellation!
Thanks for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Ted's buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!! They are great! Best pair of ear buds on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeddyK,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love them!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these! If you’re really looking for noise cancelling this is it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsungtv, we're glad you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Top tier noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic they are everything great about the xm4 in a smaller package
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well and the noise cancelling works great and tons of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewC, Awesome! We are so glad to hear that you are happy with your new earbuds! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best noise cancellation ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would highly recommend has the best noise cancellation in any pair of earbuds I’ve had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, nice! We're glad you are enjoying our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good with good noise canceling in a small form factor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SavornD, fabulous! We're truly delighted to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Best Sound ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and build. Only issue is the the app not simple enough compared to Pixel Buds pro app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinaN,
Thanks for commenting! We are so happy to hear your satisfaction with the amazing sound & quality of the WF-1000XM5. We greatly appreciate your input with the companion app.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Bass
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and bass . Music is more enjoyable. Sony once again made it happen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalG, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Simply perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Jabara to these top of the line Sony earbuds. They are durable as I've washed them and they still work. Though, the charging case was not quite so much so. Now I have two pair and one charging case. Still worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyeGerJon, Fantastic! We're delighted to know that you find your WF1000XM5 perfect and durable, even after an unexpected wash. However, we apologize for the inconvenience you've experienced with the charging case. Your feedback is invaluable to us, and we're pleased to hear that you believe the earbuds are worth every penny. Thank you for choosing Sony! - Romeo
- Pros mentioned:Battery life
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear buds for any music lover! Battery lasts for a couple of days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinC, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
good but not comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.v very good although I did not find them to be the most comftorable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooEz, thanks so much for your review! We're very glad to hear you're enjoying the Sony - WF1000XM5! They truly offer a premium listening experience with industry-leading noise cancellation, rich, detailed sound, and clear call quality. We're sorry if they didn't feel the most comfortable for you. Have you had the chance to try the different sizes of soft, noise-isolating ear tips that come in the box? They're designed to help you find the best fit for comfort and sound performance, a simple switch can make a big difference! We appreciate your feedback and thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Sound quality
Good earbud and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds. The sound on thrlese are great. I really enjoy having them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jmbjasp,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these after doing a ton of research. Sound quality is awesome! Good buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler09, nice! This is good to hear! Glad you're enjoying the sound quality of the WF1000XM5! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds i have ever bought. They are even better than the BOSE EARBUDS
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HubertT,
You've made a great choice! we are truly happy to hear your satisfaction with the amazing performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling is great. I really enjoy this earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeronimo, we're glad you are enjoying the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl