Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Sony - WF1000XM5 True Wireless Noise Cancelling Ea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony noise canceling earbuds are an excellent choice for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM,
Perfect! We're glad that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony does it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sounding and best fitting earbuds ive used since the xm4s, absolutely worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Best noise cancelation ever! Have been using it non stop ever since I bought it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DhimanN,
Fabulous! We are truly delighted to hear that you love your WF-1000XM5, and that you're satisfied with its amazing noise canceling function & superb performance.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome ear buds sound is incredible!! Well worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jbird72, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound wuality is great, the shapy is bery convenient. 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello yourshadeofcool,
Nice! We're glad that you are pleased with the superb sound quality of your new WF1000XM5. Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Mike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphone and I want buy other one like this perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeB, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony actually knocked it out the box, i'am so in love. The price scared me. But I must say so worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soamazing, Thank you for the positive review! We're very happy to hear you're satisfied with your purchase and you feel that the price is worth it. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
The sound broo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best I've tried in my life, the sound is fantastic and the basses... Uffff
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorL, Thank you so much for such a fantastic review, and we are so pleased to hear you like the amazing audio quality of your new WF-1000XM5! Glad to know it works great and you feel this is the best sounding earbud headphones you've ever owned. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM5. Thank you for your purchase and for choosing Sony! -Jess
Disappointed in Performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TL;DR for the price, the Bose QC II was a better sound profile and noise cancellation. Even though I got these on-sale, I would’ve rated these lower had I paid full price. Overall I would give these 2.5 stars, so I rounded up to 3. Why? Sony needs to ditch the foam ear tips or figure out how to engineer those better because they don’t seal all that great and there’s a significant amount of ear fatigue after maybe an hour of wear. ANC technology might be good, and it might not because I can’t get a solid seal, so lots of ambient sound makes its way in. I thought my AirPods Pro 2 were bad, these are worse, by a significant margin. If I could go back and do it, I would have bought a new pair of Bose. But I didn’t because after 1.5 years with the Bose QC2 it started getting super finicky with connection issues. I guess I’ll just continue to hunt for the “perfect pair”
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vinhsanity,
We regret to know that you're not having the best experience with your WF-1000XM5 and you are having issues, particularly with the fit of the unit. Your feedback is extremely important to us and is very much appreciated. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances. If any of this is the case, we recommend to try the following.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
We want to make sure you’re taken care of. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Almost!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything's perfect but a better design for the ear buds would made it perfect, i keep searching for alrernate earbuds just to make sure they stay on. Otherwise perfect earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaitanya, Thank you for your feedback on the WF-1000XM5 earbuds! We're thrilled to hear that you find them perfect in many aspects. We appreciate your suggestion regarding the design of the earbuds. Your input is valuable to us as we continuously strive to improve our products. If you have any further comments or need assistance, please feel free to reach out. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good, but not worth the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but not worth the money. Sound is good but noise cancellation is below average. My wife’s AirPod pros are better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Awall, Thanks for sharing your experience with the Sony XM5 Wireless earbuds. We're sad to hear that you are not fully impressed with the noise canceling feature. To help improve the noise canceling feature, kindly check the steps in the article below : https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality but doesn't fit to the ear properly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeevanM, we're glad you like the sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only earbuds my asd son will wear!!! Perfect!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, TsCs! We're glad your son likes them. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
The best earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, they have great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianoG, That's awesome! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
Good all-round earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paid for, sound quality is not excellent but on par with its peers. Conversation quality is much better than previous generations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justaname,
Thank you for your honest review! We're glad to hear you’re finding the WF-1000XM5 earbuds to be a good all-around choice, especially with the improved conversation quality. Your feedback on sound quality is appreciated, and we hope they continue to meet your needs. Enjoy your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Comfortable fit, excellent ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved over the previous version, foam ear tips add to Sony's already excellent ANC. give em a wiggle in your ear for the best "seal" for ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, andeker! We're glad that you are enjoying your new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life
Best for the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for planes. Extremely comfortable. Great battery life. Fast charge is fantastic feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Macey,
Amazing! We're glad that you like the comfort, battery life, and charging function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition, sound just what I wanted to block out noise when exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CPitt,
That's very nice to hear! We're glad that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top tier sound quality. I use them for work and working out every day. Goodbye airpods!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pathlete, You've made an excellent choice! We're so thrilled to hear you like the exceptional sound quality of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds for people who like to customize the eq levels. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HavenB, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for trusting Sony! ~Earl