Customer Ratings & Reviews

Thanks for the perfect rating, Sammy! We're happy to hear that you are impressed with the noise cancelling feature of the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig

Hello JoseR,
Great! It's nice to hear that you are satisfied with your purchase and with the audio quality of our WF1000XM5 earbuds. You can now enjoy clear phone calls and awesome music. Thank you for choosing Sony! - Marco

Hello Trixie,

Thank you for sharing your review of the WF-1000XM5 earbuds. We’re thrilled to hear that you enjoy the exceptional sound quality. However, we understand that you encountered some challenges with their functionality, particularly during video calls on your Samsung phone.

To resolve the video call issue, it's essential to ensure that the appropriate Bluetooth profiles are being utilized. The Advanced Audio Distribution Profile (A2DP) is designed for music playback, while the Hands-free Profile (HFP) and Headset Profile (HSP) are meant for voice calls. If your earbuds are connected via the A2DP profile, you may experience difficulties during voice calls. Please make sure to select either the HFP or HSP profile when using the earbuds for video calls.

Additionally, check the audio settings in your video calling app to confirm that the earbuds are set as the audio input and output device. If the issue continues, consider restarting your phone, resetting the earbuds, or trying a different video calling app to determine whether the problem lies with the earbuds, the app, or the phone itself.

If the issue persists, we recommend reviewing the following articles for further troubleshooting:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
https://www.sony.com/electronics/support/articles/00298371

If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

I hope this helps!


Best regards,

Romeo
Sony Social Support

Hi Sable2U, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl

Hi Matt,

Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi KilluaPrime,

Fantastic! We are truly happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Dbesinaiz,

Thank you for the review. We're sorry to hear if you're not satisfied with the noise canceling of the headphones. The noise canceling is fully adjustable using the app called Sony Headphones Connect. You can download the app and also adjust sound settings depending on your preference.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi RedFalcon57, That's awesome! We are glad to hear that your new Sony WF1000XM5 wireless in-ear headphones are the best headphones you have ever used. Thank you for your purchase. Enjoy! Vincent

Hi FABI, we're glad you love the sound quality and connectivity of our product. Thanks for choosing Sony. ~Earl

Hi Vamsi, That's awesome! We're very pleased to hear you like the excellent noise cancellation of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Thanks for commenting, GAT26.

We are happy to hear your satisfaction with the amazing sound quality and fast charging feature of your WF-1000XM5. We are sorry if you are experiencing an issue when using it for calls. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. In order to maximize the noise canceling function and sound quality for music and calls, please refer to the following link:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi ChadO,

Fantastic! We are truly delighted to hear your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you for choosing Sony!

Best regards,

Romeo

Hi Strudel,

Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Thanks for commenting, CollinsMW!

We are truly happy to know about your satisfaction with our product and superb customer service of Best Buy. For the WF-1000XM5, these headphones features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hello JesseS,
Thank you for your purchase and we are truly happy to hear that you are pleased with the bass and overall quality of our WF1000XM5. Can't wait to hear your next awesome review. Thank you for choosing Sony! - Marco

Hi EDDIE,

That's awesome! We're thrilled to hear you're loving the sound quality and durability of your WF-1000XM5 earbuds. Their IPX4 water-resistance rating makes them great for active use like cycling, so we're happy they're keeping up with your adventures.

Thanks for choosing Sony.

Best regards,
Eliab

Hi JuanC,

Awesome! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi MarkS, Thank you for the great review! We're thrilled to hear that you appreciate the excellent sound quality and quick charging of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Zone, we're glad you love the ease of use and sound quality of our product! Thanks for choosing Sony. ~Earl

That's awesome, MariaP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig