Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Best earbuds ever:)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is better than any other type of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kevend, Thanks for the perfect rating! We're happy that you like the noise canceling feature of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Really great but not perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Definitely 4 stars in all categories. With that being said i was will to oay the premium in efforts to get 5 star noise canceling and it just isnt quite there. They are equal to mt samsung buds pro 2.
I would recommend this to a friend- Pros mentioned:Sound quality
Good but…
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, but the design leaves something to be desired. For the price, it could be more elaborate and less ugly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi valdirtotal, We always appreciate customers who take the time to give us their feedback. We're glad to hear you like the excellent sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the design and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
Sony earbuds.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very adorable noise resistant and water resistant to I love these. and I recommend these to other people. A very good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, Thanks for sharing your review! We're happy to hear that you love your Sony XM5 earbuds and appreciate their cancelling feature, water resistance, and quality. Thank you for recommending and choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Not Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is terrible. I had the previous version and there was zero outside noise unless you selected ambient noise. This version doesn't block all of the ambiet noise, it rather supresses it.
No, I would not recommend this to a friend Best or nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC in the market great job sony Everything you need from earpods it's just there and even more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great improvement from previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimonL,
Fantastic! We are truly happy to know your satisfaction with the amazing performance of your WF-1000XM5. We are also thrilled that you've noticed the great improvements of these headphones from the previous version.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Long term use ruins transparency/ANC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two exchanges (three pairs of XM5 total) I'm hoping to go back and exchange them to get a different brand of earbuds entirely. I don't know what about my daily use case is that does this, but I have repeatedly gotten a loud white noise after a couple months of use that destroys the quality of transparency and ANC. This is NOT the white noise that might typically come from ANC. This is almost like heavy rain, or a loud rumbling coming from one of the buds that completely ruins the listening experience. It appears all the sudden in one fell swoop and then will not go away. While I do truly enjoy the sound quality and user experience, and all the bells and whistles, I cannot accept these long term issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hey JedediahB, thanks for your review!
That sounds odd, if the issue keeps happening even after replacing the headphones many times, that may mean we have a special issue going on here.
We have some steps you might check on the links below:
https://www.sony.com/electronics/support/articles/00273844
https://www.sony.com/electronics/support/articles/00298368
If after checking those steps the issue persist, please email us at socialsupport@am.sony.com with the following details:
Name:
Best buy username:
Model Number:
Issue:
Telephone Number:
So we can provide you personalized assistance.
Our apologies for the issue, we'll do our best to assist you with it.
Thanks for choosing Sony.
Gus
- Pros mentioned:Sound quality
Best Earbuds Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted from a Sony product. Great sound, easy connectivity, great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OceanThunder,
You made the right choice! We're glad that you are enjoying the sound quality, connectivity, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice earbuds, comes with all the Sony features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
We appreciate the 5-star rating and we're glad to hear that you like the features of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-David
Sony wf-1000xm5 best out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones out right now..the sony wf-1000xm5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelL,
Thank you for choosing Sony!
We're delighted to hear that the WF-1000XM5 earbuds have made such a strong impression and earned your top recommendation. Knowing they stand out as the best earbuds in your experience truly exceeds our expectations. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best. Not much to say. Sony out did themselves
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User1,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Price
Mediocre ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these buds out for a week. I work construction and wanted something that i could wear during the day in order to take calls without holding my phone. Honestly, they worked, but my 2 stars is in comparison to the Galaxy Buds 2 Pro. The Sony buds are big and bulky, and one actually fell out of my ear while walking. The sound of music and bass is mediocre, compared to the Galaxy buds. The price was also big and bulky. All in all, not enough product or quality for double the price of the Galaxy Bud 2 Pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
Thank you for the review and we're sorry to hear what happened with your headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We also recommend using the equalizer of the Sony Headphones Connect app for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Outstanding purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every time I take a flight and that's every couple of weeks upgraded from the jabra 7 Pro, because they just weren't doing it for me anymore before the seven Pros I had the 75t and they were awesome I left them in the hotel, finally went and got the Sony's no regrets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bossbk Amazing! We're delighted to hear that you are enjoying your WF-1000XM5 Industry Leading Noise Canceling Truly Wireless Earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product . Totally satisfied with the quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PavanS, Thanks for the positive feedback! We're happy that you are satisfied with your new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Customer service! Great earbuds!!Awesome Sound!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rlionel, Thank you for giving the WF1000XM5 a perfect rating! Good to know you had an amazing customer service experience and we're glad you like the awesome sound quality this unit delivers. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise Cancelation Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are like no others. They work amazing when it comes to true noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarA,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the previous version and much lighter too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Elio,
Perfect! Thank you for noticing the changes and improvements of our Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds. We're glad that you appreciate the improvements and enjoying the sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great work great also sound good look good and are cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC,
Amazing! We're glad that you like the design and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awsome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound and the noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, Johnpxxxxxx! They sure indeed have great sound and excellent noise canceling performance. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig