Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11911191
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good app support. I found them to be uncomfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, We're glad that you like the sound and app. We're also sorry if you find them uncomfortable. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. For comfortable listening experience, please select the ear tips that best fit and wear them properly. Reference: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
- Pros mentioned:Sound quality
Earbud
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite earbuds, they fit kinda eh, but sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This store has great customer service, other stores I've been to lately, this has not been the case. Sales person was knowledgeable. The product, thus far has been great, good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaR, awesome! Glad you had a wonderful experience with your purchase! Enjoy your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass
Bose is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose in ear are better more bass these sound ok Bose us known for flagship ultras will blow these out of the water this Oct 2023
No, I would not recommend this to a friend - Cons mentioned:Touch controls
ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i don’t like all the features. you cant touch (reposition) them without stopping the music or changing the song.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoNEWhere, thanks for choosing and purchasing our product. We understand your feedback regarding the touch sensor of your Sony unit. You can configure the options of touch sensor using the Headphone Connect app. You can follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
My favorites, can’t go wrong
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 4’s which are larger and excellent. The 5’s are a lot smaller and just as excellent. I use the 4’s for mowing the lawn (block out all sounds) and tunes. The 5’s for work and clean places like home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NETGEAR, That's awesome! We're very happy to hear that you're enjoying both your Sony WF1000XM4 and WF1000XM5 and using them for different chores. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Worst best buy experience I've ever had
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered these on Wednesday was told they would be here today (Saturday feb 28th) walked in to get them and got told by the lady at the register that they had put it in as i had walked out with them and now its going to take an extra week to get them, and im not seeing the protection plan I ALREADY PAID FOR on them either
No, I would not recommend this to a friendDon’t buy if you don’t like earplugs fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the fit. Feels like they’re always going to fall out sometimes they do. I can hear sound from the background and all around. Would rather just stick with AirPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulF,
Thank you for sharing your feedback. We are sorry to hear that you are having trouble with the fit and noise cancellation of your WF-1000XM5 earbuds.
To improve your experience, we recommend experimenting with the different ear tip sizes included in the box. Finding the right seal is essential not only for a secure fit but also for maximizing the effectiveness of the noise cancellation. Additionally, you can tap the touch sensor on the left unit to toggle your noise canceling settings to better block out background sound.
We hope these adjustments help you get the most out of your headphones!
Thank you for considering Sony.
Best regards,
Dominick
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for 10 months now and I don't recommend. I own a WH-1000XM4 for 6 years now and it's superb. I would have been happy if these performed half as good but they don't. Noise cancelling is almost non existent. Fit doesn't work for me and sound quality is just OK. My 7 years old cheap Samsung earbuds bits these. Disappointed given these are pricy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
We're really sorry to hear that you're not having a great experience with the WF-1000XM5 earbuds. We totally understand how frustrating it can be when something does not fulfill your expectations, especially after enjoying the WH-1000XM4 for so long.
For a better fit, we recommend trying out some of the various ear tips available, as they can make a big difference. Also, It's worth mentioning that you can actually fine-tune the noise cancelling feature through the Sony | Sound Connect app to see if that helps with the performance.
If you still have concerns or need assistance, please don’t hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Cheap is expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a good experience using this product. The product is expensive and original. It fell down several times and still functions well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback about the WF-1000XM5, LewisM. We're delighted to hear that you've had a positive experience with the product and that it continues to perform well even after being dropped several times. At Sony, we strive to design our true wireless earbuds not only for exceptional sound quality and innovation, but also with durability in mind, so your experience with their resilience is especially appreciated.
We recognize that the WF-1000XM5 is an investment, and we are grateful for your trust in choosing an original Sony product. Your acknowledgement of its value serves as encouragement for our continuous efforts to deliver original and high-quality devices. If you have any suggestions or need support, please don't hesitate to reach out. Thank you again for being part of the Sony community and for sharing your experience with us.
Best regards,
Gus
Sony Social Media Team
Change for her.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife love the new Sony pods. I am more a fan of the AirPods but she really likes this style. She had gen 1 AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonS, we're glad you like your new earbuds. Thanks for choosing Sony. ~Earl
Fit and Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked these up and tried them for a couple days. The foam tips didnt work for me. Took a long time of adjusting and trying different ear tips, but in the end none of that worked. The right bud sounded like there was a ‘whoosh’ type sound coming from it. Almost like air was blowing over it, but I was in a quiet environment. So probably because of all that, the sound quality was definitely acceptable, but nothing special. Actually thought the airpod pro 2nd generation sounded better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pilotjs152,
We regret to hear that you are not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
You also have the option to adjust the Equalizer/CLEAR BASS setting of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and great base. Do not like to stay in ears if you are working out though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricB, Thanks for the positive feedback. We're glad you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Sounded ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded just Ok overall was a little more comfortable in ear than other earbuds of its kind and the earbuds lacked bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLENZ470,
Thanks for sharing your review and experience with the headphones. We're glad that you like the comfort of the headphones. Your feedback about the sound quality is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hint: The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably.
You also have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Bad ear fit with Sony WF1000XM5's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably pretty nice earbuds but neither myself nor my wife could make them fit and seal properly in either L or R ears. We tried all the ear tip sizes included with the buds, but none would achieve a proper seal according to the included test. Fit is of primary importance to us and includes their stability in the ear, wear comfort, and seal (for correct sound isolation/cancelation). If earbuds don't fit, then all their positive attributes fade into the background. Thankfully Best Buy allowed us to return them for full credit. So 5 Stars to them. We have moved on to evaluation of Bose Quite Comfort Ultra Earbuds, also from Best Buy. Evaluation is ongoing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi S22UltraOwner,
Thank you for sharing your experience with us! We’re sorry to hear the fit didn’t meet you and your wife's expectations. We really wished we could turn your opinion around regarding our Sony WF1000XM5.
It is recommended to follow this guide when wearing your Sony WF-1000XM5: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We appreciate you giving our product a try and value your input, as it helps us continue to improve. If you decide to explore our products in the future or need any assistance, please don’t hesitate to reach out to us at socialsupport@am.sony.com.
Thank you once again for your understanding, and we hope you will consider Sony for your future purchases!
Sincerely,
Maria
Poor noise cancelling compared to Bose Quiet 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the headphones which have excellent noise cancelling. These earbuds are very poor for noise cancelling which is weird. No idea why. Compared with the Bose Quietcomfort 2 which are superb for the same price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelF,
We are sorry to hear that the noise canceling on your WF-1000XM5 has been disappointing, especially since you’ve had such a positive experience with our over-ear headphones.
Because the WF-1000XM5 uses a different driver and processor than previous models, the noise-canceling performance is heavily dependent on a specific set of factors. Before deciding on a different pair, we recommend trying these steps to see if the performance improves:
1. Optimize the Seal: Earbuds require a perfect airtight seal to block noise. In the Sony | Sound Connect app, use the "Determines Optimal Earbud Tips" tool. This will test your current fit and tell you if you should switch to a different size tip for either ear.
2. Proper Insertion: The foam tips on this model should be slightly compressed with your fingers before insertion. Once in your ear, hold them for a few seconds to let the foam expand. This creates the vacuum seal necessary for the noise canceling to work effectively.
3. Disable Adaptive Sound: Check the app to ensure "Adaptive Sound Control" is turned off. If this is on, the earbuds might be automatically switching to Ambient Mode (letting noise in) because they detect you are walking or moving.
If the issue persists, please reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset delivers excellent sound quality for music, but unfortunately, it has poor voice quality for calls. Despite being pricier than the Apple alternative, it lacks volume adjustment from the earplugs. It should suffice for listening to music or watching movies, but I wouldn't recommend it for phone calls or Zoom meetings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieO, thanks for choosing and purchasing our product. We're happy that you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with the voice quality during calls on your Sony unit. When you use the video calling application, open the settings* of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WF-1000XM5 Hands-Free)]**. When the settings of the video calling application cannot be checked or calling connections [Headset (WF-1000XM5 Hands-Free)] cannot be selected, select [Headset (WF-1000XM5 Hands-Free)] on the settings of your computer to make connections. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great for being solo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need both headphones in to control music properly so hopefully you don’t need to hear anyone well using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinT, we're glad you are enjoying you new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing Sound Quality, Otherwise Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is unrivaled. Nose cancellation is unrivaled. Doesn't matter when you essentially can't use them for phone calls. App on Android disappears so you have to search it in the app store to open it. Can't modify tap functions so if you try to adjust an earbud in a call you end up hanging up on the call. App is absolute trash and Sony should be ashamed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack, thanks for choosing and purchasing our product. We're glad you appreciate the great sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue with the Headphone Connect app of your Sony unit. Please make sure the firmware of the app and earbuds are up to date. You can also uninstall/reinstall the app on your smartphone. Please try rebooting your smartphone. If possible, try the Headphone Connect app with another smartphone.
You can also find this link helpful in troubleshooting issues on your earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an upgrade for my fiancée, who has the Sony WF-1000XM3. My fiancée absolutely loves them and uses them all the time. I’ve tried them and I was really impressed. Worth all the money and will be buying another pair for myself in the near future.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Ninja2234! We're glad that you are happy with your new Sony WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig