Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
The Best True Wireless Earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless earbuds are a great pair of earbuds with excellent noise cancellation, improved sound quality, and a more comfortable design. They are perfect for anyone who wants to block out noise and enjoy their music in peace. The noise cancellation is truly impressive. I was able to wear them on a plane and completely block out the noise of the engines. The sound quality on the is also excellent. They offer a balanced and natural sound signature that is perfect for listening to a variety of music genres. The bass is deep and powerful, the mids are clear and detailed, and the highs are crisp and airy. They are also very comfortable to wear. They have a design that is more ergonomic, and they come with three different sizes of ear tips to ensure a secure fit. The battery life on the is also excellent. They can last up to 8 hours on a single charge with noise cancellation turned on, and the charging case provides an additional 3 charges for a total of 24 hours of listening time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole30,
Amazing! We're thrilled that you are enjoying the noise canceling function, sound quality, comfort, design, and battery life of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
One of the best Earbuds on the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, noise cancelling is great, lightweight, case is compact and lightweight, battery life is pretty amazing, audio quality is really good, microphone quality for calls is really good. Touch controls are responsive, they're very comfortable to wear. App is feature rich and straight forward. Even not on sale, they're some of the best earbuds on the market for any
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
We're happy to hear you feel that way, thank you for the compliment! We're delighted to hear that you are having a great time with the superb sound quality, noise cancellation, compact design, long battery life, features, comfortable fit, app, and overall performance of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Finally the buds that stay!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphone in the world period. They look amazing, they sound amazing, they feel amazing, they fit amazingly, more importantly and they are purpose-built, may it be listening to music or doing some adventure stuff, working out, they stay in the ear. I did have to get used to the knack of fitting them snugly in the ear, but once they did, it was just running from there on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello UditG,
Thank you for choosing Sony!
We're thrilled to hear that you love your WF1000XM5 earphones! Your praise for their look, sound, and comfort, as well as their secure fit during workouts and adventures, means a lot to us. We're glad you took the time to find the perfect fit. Your feedback reflects our commitment to purposeful design.
Best regards,
-Fred
The Best Bluetooth Headphones I’ve Ever Owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pair of Shure SE846 wired headphones that I love, but the allure and convenience of Bluetooth means I just don’t use them anymore. These are the only set of headphones I ever used that come close to the $1000 Shure set. It has rich and clear bass and tames out the “air” you get a lot of times with Bluetooth headphones. I hear things on tracks I don’t hear with ordinary headphones, and the bass is rich and clear. Battery life is great, I get sick of listening to stuff long before the battery runs out, and they are reliable and even stay in when jogging. If I have one complaint, the surface is them are pretty smooth so you gotta be careful holding them. Otherwise the best Bluetooth headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewA, Thank you for sharing your experience with the WF-1000XM5! It's great to hear that you find them comparable to your Shure wired headphones, especially in terms of sound quality. We're glad you like the bass clarity, great battery life, and secure fit of the earbuds.
Your feedback about the smooth surface is noted, and it's something to be mindful of when handling them. Thanks for choosing Sony! -Sam
Best Earbuds yet
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research, I bought these for my wife for Christmas 2024 and she loves them. They stay in her ears unlike several other brands that would not, even after changing the ear tips sizes. She loves the sound and the battery life. My ear buds just started to malfunction so I'm going to get a pair of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Scotte! We are so pleased to hear that your wife loves her new WF-1000XM5 earbuds and that they are a perfect fit for her. It's truly wonderful to know that she's enjoying the sound and impressive battery life, as we designed these earbuds to provide a premium and comfortable listening experience.
We're even more excited to hear that you're planning to get a pair for yourself! Thank you for trusting Sony, and we hope you love them just as much.
Best regards,
Gus Sony Social Media Team
Bought as a Backup… Became the Main Act
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally picked these up to replace my lost Galaxy Buds — just something to hold me over. But wow, these Sony WF-1000XM5s absolutely stole the show. The noise canceling is unreal, the sound quality is rich and punchy (with bass that actually feels good), and they’re so comfortable I forget I’m wearing them half the time. Battery life holds strong, and switching between devices is super smooth. Now? These are my go-to, day in and day out. The Galaxy Buds never stood a chance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustaGuythatBuysTech,
We're thrilled to hear you're loving the WF1000XM5 earbuds! Their noise cancelling and comfort make them perfect. Make sure to download the Sound Connect app to enjoy all of the built-in features. We highly appreciate you taking the time to share your experience with us. Thanks for choosing Sony! -Aldair
It's evolving, just backwards
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently lost my WF-1000XM4s so I decided to treat myself to an "upgrade". These are such a huge downgrade over the WF-1000XM4s. Pros: - Lighter than the WF-1000XM4 - More comfortable - Slightly better battery Cons: - Randomly disconnects from devices - Touch controls are horrendous compared to the xm4 (why do you have to tap 4 times on one side just to raise or lower volume??) - Randomly turns of ANC (have to connect to a device with the app and re-enable) - Does not automatically connect to the two devices that you want it to, have to manually change the playback device (xm4s would automatically prioritize the device you connected with last) - Right earbud randomly doesn't turn on (have to put it back in the case and take it out repeatedly, never an issue with the XM4) Conclusion: Save your money and buy the Sennheisers or Bose Quietcomforts instead, or just spring for the older XM4s which are far better. This is a sorry excuse of a device for this price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArnavK,
Thank you for your time writing this review. While we are glad you like the comfortable fit, lightweight, and battery life of your WF1000XM5, we're sorry to hear some issues that you are experiencing with the unit. We'd like to help and do the best possible for you.
Please try some steps on these links below to troubleshoot and resolve the issues:
Troubleshoot sound skips or Bluetooth connection issues:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
Using touch sensor controls:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779848.html?search=touch%20control
Ambient Sound Mode or Noise Canceling function changes unexpectedly:
https://www.sony.com/electronics/support/articles/00229328?utm_source=glean
Using Multipoint connection:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html?utm_source=glean
There is no sound, or sound is only heard from one side of the headphones:
https://www.sony.com/electronics/support/articles/00298365?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Love love love em.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a smoking’ pair of buds. Right out of the box they are easy to connect and sound excellent. I got them as an extra pair of buds so I don’t use my Technics all day and they are ready when I need them for sleeping. The Sonys sound amazing. Great battery life and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for that fantastic review, BobR! We are delighted to hear you consider the WF-1000XM5 a "smoking'" pair of buds.
It is wonderful to know that they were easy to connect right out of the box and that you're enjoying their amazing sound quality. We designed them to be comfortable and to have a great battery life, so it's truly rewarding to know they are a perfect extra pair for your needs, especially for sleeping.
Thank you so much for choosing Sony for your daily routine. We hope you continue to enjoy your listening sessions!
Best regards,
Gus, Sony Social Media Team
Very good product - 100% happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: tons of features, easy to use, connect easily, nice battery life, comfortable, good for phone calls in an airport, good noise cancellation Cons: Audio quality is good, but not great like other buds (namely Sennheiser but their buds have other issues). Lacks enough power to drive at higher volumes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenD,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the easy to use functions, battery life, noise canceling and comfortable design of the headphones. The sound quality will depend in the source that you're playing. We recommend using the Sony Headphones Connect app so you can adjust the sound settings and quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony!
-David
Great XM4 replacements.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and coming from the well loved XM4 which had the left ear battery drain issues, this was a great alternative. Now I'm not a fan of the glossy finish compared to the Matte of the xm4 but it is what it is. sound quality is better but for some reason drops on the left ear on ,y Z fold 7 so could be a bad model or something. but beyond that the noise cancellation is top tier for earbuds. If you take Mass transit all you will hear is your music. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Rnbestbuy!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds have been a great alternative to the previous generation and that you are enjoying the substantial upgrade in sound quality. It's rewarding to know you feel the noise cancellation is top tier—we designed these earbuds specifically to create that silent pocket, so your comment about taking mass transit is a great validation of our engineering effort!
We appreciate your valuable feedback on the aesthetic shift to the glossy finish—noting your preference for the XM4's matte look has been shared with our design team—and we take the reported intermittent drop-out on the left earbud with your Z Fold 7 seriously; to help resolve this connection issue, which may be a device interaction or an anomaly, we recommend checking the Adaptive Sound Control (ASC) setting and ensuring the earbuds' firmware is fully updated via the Sony Headphones Connect app, otherwise, please reach out to our support team directly.
Thank you again for choosing the WF-1000XM5 to be your audio companion.
Best regards, Gus, Sony Social Media Team
Good but not Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT LOUD ENOUGH FOR $300 I returned Samsung's Buds2 Pro for Sony's XM5 and everything about the XM5 is superior (in my opinion) to most other earbuds, but I wasn't impressed enough for the price and returned them. The sound quality is really good but not great. The fit is good but they're still kind of bulky so not great. ANC is great as far as earbuds go & I thought the Ambient Mode was awesome since I never had a device with that feature (I don't think). Touch controls are best of any earbuds I've used because they usually work the first attempt and don't accidently activate that I can remember. These are great earbuds and are some of the best if not the best on the market, but I am a man of humble means and for the price I wasn't WOW'd enough to keep them. Might repurchase them refurbished in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethM, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to follow this link when dealing with low sound level:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html?search=low%20sound
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. We hope you consider Sony again. ~Earl
Best Noise-Cancelling Earbuds Out There
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and top-tier noise cancellation! These earbuds deliver exceptional audio quality with deep bass and clear highs. The noise cancellation is easily among the best I’ve experienced — perfect for commuting or working in noisy environments. They’re comfortable for long wear and the battery life is solid. A bit pricey, but worth it for premium performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManvimeharN,
Thank you for choosing Sony!
We're excited to hear you’re enjoying the exceptional sound quality, powerful noise cancellation, and comfortable fit of the WF1000XM5. It’s great to know they’re making a difference during your commute and work in busy environments. At Sony, we strive to deliver premium products that enhance your listening experience, and positive feedback like yours motivates us to continue innovating. We appreciate your support and trust in Sony.
Best regards,
-Fred
Great earbuds, but try to get on sale.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Time will tell in terms of long term usage but the sound quality is very strong. Needs a little tweaking out of the box but it is pretty minimal tweaking needed. The ANC is great, and so is the comfort and fit. My 2 biggest critiques are that they made the earbuds and the case so tiny that they can be a pain to handle and take out of the case. They are slippery and small so you also end up hitting the touch controls all the time. And the ear tips that come with the buds are not great in terms of having a wide range of fits. I had to buy an aftermarket set to get a good fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyW, thank you for your detailed review! It is most rewarding to hear that you're enjoying the strong sound quality, excellent noise cancellation and overall comfort of the Sony - WF1000XM5.
We understand your concerns about the compact size of the earbuds and case. While we designed them to be more discreet and lightweight for daily use, we know that handling can be tricky. You feedback on this and the ear tips is also appreciated, finding the right fit is essential, and we're glad you found a solution that works for you.
We truly value your insights and will be sharing your comments with our team as we continue to refine our products. Thanks again for choosing Sony!
Regards,
Dominick
Sound is amazing!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing!! The noise canceling and quality of sound are superb!! I had the previous generation before these and they can't compare. I love how they made them more comfortable as they don't hurt after wearing them like the previous ones. Battery life is also extremely good. A must buy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GEECODE864, Awesome! We are glad to hear that you are enjoying the sound quality of your new WF-1000XM5 headphones! Thank you for choosing Sony! -Carl
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For starters very great update Sony from their previous version, the overall case is slimmer and the look and finish on the earbuds are well executed, the app easy to navigate the only negative I would give the app is the amount of time it take to do their updates I believe they can do better on time when those updates come out, I purchased these Sony earbuds so I can do my everyday calls and for my airline travels they are very comfortable can wear easily on a 6hr flight, the noise cancellation is great I like it in the previous model and as well on these new ones compared to Apples or Bose, my sound quality on calls is crisp and clear both ways no complaints from the people I call. Lots of customizable features on the app, and can’t go wrong with the extra charges you get out of the case, I would recommend to anyone’s looking for a great set of earbuds, and also can’t forget the last Con price price it be nicer if they were in the 250 or lower price but then again you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
Quality feel fit and finish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice, as would be expected from Sony. They are noticeable in the ear but not in a way that is uncomfortable. Sound quality is top notch. I havent used them for recording video yet or taking calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyT, Thank you for your comment! We are thrilled to learn that you are pleased with the exceptional sound quality and the comfortable design of your WF1000XM5. We truly appreciate your perfect five-star review and your choice to go with Sony! - Romeo
Sound quality and connection issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent but only thing is that the automatic switching of devices can be overwhelming. Headphone app to modify the settings of the earphone is terrible, sometimes the headphone app selects your PC/laptop as default even if we try switching to mobile it would automatically force switch to laptop and it is irritating. The app is terrible so much so that any fine morning you go out and connect your earphones it will just simply won't work. My best advice is don't install the app and use it manually or switch between devices manually because trust me you are going to get mental peace. The sound is of excellent quality and bass, treble and voices are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krishna,
Thank you for your time writing this review. While we are glad you like the sound quality, bass, treble and clear voice of your WF1000XM5, we're sorry to hear some issues that you are experiencing with automatic switching of devices and the Sony Headphone|Connect app. Allow us to help and do the best possible for you.
For optimum performance, ensure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
To know more about the Multipoint connection, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?utm_source=glean
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
The best earbuds I have owned
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these off of a recommendation, and I'm glad i did. Audio quality is great, theyre light, i had to switch the size on the rubber tips so they fit better, and they do stick out kinda far so probably not for laying on or in. But connectivity is simple, audio was customizable, and overall definitel like a 9/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your positive experience with the WF-1000XM5, WHelmick! We're thrilled to hear you’re enjoying the great audio quality and lightweight design. It’s fantastic to know that switching the earbud tip size helped with fit—these included options are designed so everyone can find what’s most comfortable for them. We also appreciate your feedback about how the earbuds fit while lying down, as it helps us continue to improve our products.
We're glad you found the connectivity simple and enjoyed customizing your audio experience. Your 9/10 rating truly means a lot to us. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great sound but with faults
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great generally and are comfy but I’ve had issues with one or the other buds not charging fully. Thankfully it seems a software update has fixed it. The app is awful and the tips get so dirty easily even with clean ears. I think for the price, I’d buy something else. I’ve had better overall experience with AirPods Pro than these ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krystal, Thanks for the feedback. We're sorry to hear about the issue regarding the charging, but we're glad that the firmware update fixed it. We also apologize if you're not fond of the app. Rest assure this will be looked into for improvements. Regards and thanks for choosing Sony. -Craig
Should include the softer ear tips!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, quality build. The ear tips that come with the earbuds are very stiff and did not create a perfect fit, regardless of which size I picked. They offer softer ear tips, which you can order for free, but the process was needlessly tedious. The softer tips are much more comfortable, but still do not create the perfect fit according to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelionC,
Thank you for your review of the Sony WF-1000XM5 earbuds.
We are thrilled you're enjoying the great sound quality and the excellent build of the unit. We regret the difficulty you experienced with the initial ear tips and the ordering process for the softer ones. Your feedback is valuable, and we are working to simplify this for our customers.
Since you are using the more comfortable tips, we suggest an additional step: gently rotate the earbuds after inserting them to ensure you achieve the optimal acoustic seal. This minor adjustment often makes a major difference in comfort and sound performance.
If you have any further questions, please contact our technical team for personalized assistance here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Regards,
Dominick