Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Poor ear fit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get them to fit into my ears correctly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are really sorry if the earbuds didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
-Craig
If you dont have xm4s would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems on par with the WF-1000XM4s, only difference is the size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast,
Thanks for commenting. Aside from the smaller & lightweight design, here are some key features when upgrading to the XM5s:
-Volume control is now default
-3 min quick charging = 60 min listening
-New AI noise reduction for calls
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
Best regards,
Romeo
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought they would be according to the reviews.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondP,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we were hoping you would have. We'd love to turn your opinion around. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an impressive product! Returned on the next day of purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Asim,
We are really sorry to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Sony - headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my review for the Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - in the color black I’m obsessed with the black sleek look and a touch of gold, these two colors together on this product is a 10/10! Design is very good, they are on the smaller end and are compact-design seems very durable - and I like the fact that these earbuds don’t stick out of my ear like other name brand earbuds They are also comfortable to the ear and are not heavy for me- they are very lightweight. Setup on the earbuds was fairly easy-and these earbuds connected easily to Bluetooth and paired well with my iPhone . No issues or complaints with that. Sound quality is very clear -noise canceling works well. And battery life is pretty long too, I was impressed with this- and the charging case. there is nothing worse than having to recharge your EarPods every night because they run low on battery. Bluetooth range is very good. I do think that the price point in these earbuds is wayyyy to high, but they do work up to the price tag because they are wonderful!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missjjc,
You made the right choice with the WF1000XM5! We're glad that you like the design, comfort, sound quality, noise canceling function, battery life, charging case, Bluetooth range, and user-friendly functions of the headphones.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Poor connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these. However, the left ear bud would keep disconnecting or stuttering no matter what troubleshooting I attempted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi juanparadox, we're sorry to hear that you have an with the left earbud of your Sony unit. Please make sure the earbuds has the latest software installed. Please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Please set the earbuds to “Priority on stable connection” using the Sony | Headphones Connect app:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=priority%20
If the issue persists, please initialize the earbuds by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You had to download so many apps for it didn’t like that
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scarface, We apologize for any inconvenience that you experienced. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Headphones Connect app and if you have any specific suggestions or features you'd like to see, feel free to share them with us via email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue/Concern/Suggestion:
Telephone Number: .
Your insights are important to us as we work to meet and exceed your expectations.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Get the previous version they are 5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the previous version definitely a bit underwhelming sound quality definitely went down and there's really no difference in the noise cancelling and the ambient sound I would have stayed with my old pair if I knew they'd be like this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We are sorry that you are having issues with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. The WF-1000XM5 headphones have a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tip that improved the noise canceling feature and sound quality compared to their predecessor. Please make sure you are wearing them correctly and adjust the fit of the headset units to your ears. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. For more details, please check out this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html. You can also customize your listening experience by adjusting the Equalizer using the “Sony | Headphones Connect” app.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
High quality earbuds!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had countless pairs of earbuds throughout the years, but I have to say that these Sony WF1000XM5 True Wireless Noise Cancelling Earbuds are outstanding. The first thing you will notice will be the size and weight of these Sony earbuds. The charging case and the earbuds are very small and lightweight. The charging case can easily fit in your pockets. The next thing you have to figure out is the size of the eartips that fit properly. There are two major factors that I consider when purchasing earbuds and comfort is a close second next to sound quality. The ear pieces are extremely comfortable and easy to adjust. I found myself wearing these for 3 hours without any discomfort. I highly recommend that you download the Sony Headphones app as this will allow you to enjoy and explore all of the features of these earbuds. The next two items are the really important ones to me when it comes to these Sony earbuds. The first part is the sound quality, it is truly amazing! The app comes with a customizable 5-band EQ adjustment. This makes a world of a difference when it comes to sound quality. The second item is also extremely good on these earbuds; the noise-cancellation feature. Noise-cancellation is top of the line on this pair. I commute every day and having this option is a must. These Sony do an excellent job of cancelling the ambient noise. Some of other features that stood out is the battery life, ease of bluetooth connection and the use of head motions to answer phone calls. Overall, I was very impressed with these Sony earbuds and I would highly recommend them for anyone looking to purchase high quality earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Longhorn74,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the size, weight, sound quality, comfort, noise canceling function, dedicated app (Sony Headphones Connect), battery life, and user-friendly functions of the headphones.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Burned yet again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did I like them? Yes. Would i recommend? NO. I just recently got my third pair. My first I had to exchange immediately. One of the buds kept making a beeping noise. The second pair maybe lasted me 6 months. I will have to go back a look. But eventually the buds and case just stopped turning on. Now the recent pair I bought 19 days ago. Just a few days past the return date case is having troubles charging. I will have to start the process with sony to see what they can do. In the mean time will have to find another brand. I work too much to not have buds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Theoutlaw, We're sorry to hear about the issues you've encountered with multiple WF1000XM5 units. We take the quality of our products seriously and are sorry to hear about your issue. This is definitely not the news that we would like to hear.
We see that you're already in touch with our Sony Support team. and we’re committed to resolving this matter promptly. For further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is abysmal. If youre looking for quality music sounds look elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cory,
Thank you for considering Sony products.
We couldn't be more pleased to learn from your feedback, and we sincerely apologize for the sound quality issues you’re experiencing with the WF-1000XM5 earbuds.
To improve your listening experience, we strongly recommend adjusting the sound settings using the Sony | Sound Connect app.
1. Enable DSEE Extreme to upscale compressed digital music files, which can improve overall sound quality. You can check steps for this here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935922.html
2. Select the Sound Quality Mode in the app. More details can be found here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html
3. Use the Find My Equalizer feature to generate custom settings tailored to your ear: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1001274108.html
4. Please check if your WF-1000XM5 earbuds are running the latest firmware, version 5.0.2. This update often includes performance improvements and sound quality enhancements. You can find information and instructions on how to update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
If you try these steps and the sound quality issue persists, we strongly recommend that you contact our support team. They are equipped to help you further and work to solve this matter for you. You can find their contact details at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Wont stay in my ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried all of the different size foam tips and these things will absolutely not stay in my ears at all. Wish they had wing tips or something to keep them from falling out but unfortunately these arent for me. Wanted to love them but sadly i will be returning these. Ear buds look great and the case is very nice. Supporting app was also nice and wasy to setup otherwise.
No, I would not recommend this to a friendProblems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charging case keeps bugging and when I tried returning it for another one they charge me $100 for it, I had best buy total too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasT,
We are very sorry to hear about the issues you're experiencing with the charging case for your WF-1000XM5 headphones and your difficult return experience with Best Buy. We understand how frustrating this must be, especially as a loyal customer.
Please know that we stand behind the quality of our products, and a malfunctioning charging case is not the experience we intend for our customers. We recommend you contact Sony's customer support directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We can help you troubleshoot the issue or, if needed, explore warranty service options to get the issue resolved.
We appreciate the understanding. Thanks for considering Sony, have a nice day.
DiegoV
uncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is bad and they are not comfortable at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hendel,
We are really sorry if our WF-1000XM5 didn't live up to expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive for the mid comfort and low bass and volume, even with the app’s various sound adjustors. Returned amd got airpod pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnathan, we're sorry to hear that you had returned your Sony unit. We really wished we could turn your opinion around regarding our WF1000XM5. It is recommended to try changing the earbud sizes to achieve a more comfortable and snug fit, as the proper seal can significantly affect sound quality, especially the bass. The Sony | Headphones Connect app has a feature that helps determine the optimal earbud tips, which could potentially improve the comfort and sound experience.
We have our Support site that is always happy to assist. You may email us anytime at socialsupport@am.sony.com
We hope you consider Sony again. ~Earl
Not a good fit for small ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the fit at all. Couldn’t keep them in my ears long enough to give a review on the performance of them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TFleishman,
Thank you for sharing your experience. We're truly sorry to hear that the WF-1000XM5 earbuds didn't fit comfortably in your ears, and we understand how frustrating that can be. A secure fit is essential for both comfort and getting the best sound, so we completely understand why you couldn't fully experience their performance. The box comes with several different sizes of ear tips, and we recommend trying each one to see if a different size provides a more secure and comfortable fit. Additionally, a slight rotation of the earbud in your ear can sometimes make a big difference in finding that perfect seal. We hope these recommendations help you in case you decide to give them another try.
Thank you for considering Sony products!
Regards,
Dominick
They suck, stay away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for 3 months. About to throw them out. Using with an iPhone 15 and Samsung Flip 5. When I make calls and there is any background noise people tell me that they can not hear me. They also frequently disconnect from my iPhone and Samsung Android phone. Going back to my Apple Air Pod Pros. Stay away…..these are terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brad,
Thank you for the review and we are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Initialize the headset to restore factory settings this could resolve the issue. Here's the link on how to.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We also suggest updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Terrible Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds basically didn't do any noise cancelling. I literally turned on and off the ANC and could very barely tell it was turned off. The battery on the case also was terrible and died after a few uses because it's tiny.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kelso,
Thank you for taking the time to share your feedback on the WF-1000XM5. We're sorry to hear that you're experiencing noise cancelling and battery issues with the unit.
We'd like to help troubleshoot this with you. Please follow these steps:
- Ensure the earbuds are running the latest firmware version through the Sony | Sound Connect app. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
- Disable Adaptive Sound Control feature on the app.
- Try different ANC settings in the Sound Connect app.
- If you haven't done this yet, consider initializing the earbuds to restore factory settings. You will find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie
Left earbud went out after two weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones after watching several reviews online. I hesitated a little due to battery issues with previous generations. I pulled the gun anyway, and purchased them. The left earbud went out exactly 2 weeks later. I'm now trying to replace them through sony's mfg warranty. This really sucks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chel, We regret to hear about the battery issue you're having with your Sony WF1000XM5. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link to better isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00229323
If you are unable to resolve your concern, feel free to reply contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Keep M4s if you have them.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and fit okay aside from pain. Xm4s fell out less. I returned these since they’re slippery and don’t fit with available tips (for me)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JasonW,
While we are glad to hear your good feedback with the superb sound quality of our WF-1000XM5, we are really sorry if it didn't fit you well and that it had to be returned. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Your feedback matters to us as it helps us improve our products. We are sorry for the inconvenience, and we hope that you'll consider Sony again in your future purchase.
Sincerely,
Romeo