Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Quality for the $ Worth the money...better quality than simular products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipD,
Thank you for the 5-star rating! We're happy to hear that you like the quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them such an upgrade, a little pricey but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farrin, Congratulations! You've made an excellent decision by upgrading to the WF1000XM5. We're truly happy to know that you love these headphones. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Don’t buy if you don’t like earplugs fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like the fit. Feels like they’re always going to fall out sometimes they do. I can hear sound from the background and all around. Would rather just stick with AirPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulF,
Thank you for sharing your feedback. We are sorry to hear that you are having trouble with the fit and noise cancellation of your WF-1000XM5 earbuds.
To improve your experience, we recommend experimenting with the different ear tip sizes included in the box. Finding the right seal is essential not only for a secure fit but also for maximizing the effectiveness of the noise cancellation. Additionally, you can tap the touch sensor on the left unit to toggle your noise canceling settings to better block out background sound.
We hope these adjustments help you get the most out of your headphones!
Thank you for considering Sony.
Best regards,
Dominick
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this he say are the best he ever have they are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Just the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are wonderful. They are just what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardB, we're glad you like your purchase! Enjoy your new earbuds! Thanks for choosing Sony. ~Earl
Too small, Too slick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, i passed them off to my daughter who encountered the same problems. Theyre hard to get a hold of and slip out of your fingers all the time. They also tend to fall out of you ears at the wrong moment. Imagine searching the floor of an airliner….lucky it wasnt crushed. The sound quality didnt match my previous Bose and my ears never felt quite sealed in terms of noise cancellation. Overall, i had expected better. Lastly, they become dislodged from their charging posts inside thwir case. Its common to find one with a depleted battery even though theyre seated in their case when you close it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dreadful,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we wanted you to have. We appreciate your feedback with the design of the headphones and we apologize if they didn't fit you well. To keep the headphones from falling out, comfort, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the battery issue, please refer to link below to troubleshoot why the WF-1000XM5 does not charge:
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the xm4 and welll those were amazing little to big but these now these fit perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geremias, amazing! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
uncomfortable fit, touch controls too sensitive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I snowboard alot and wearing your beanie or helmetguard over this headphone mutes it. Unusable on the mountain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JonathanH,
Thanks for the comments. We are sorry to hear about the inconveniences presented, as we understand this is not the experience our customer are meant to go through. We would like to mention that you can download the Sony Sound Connect app, where you can manage the touch sensor functions, that way you can avoid unwanted muting. We will add a link which you can access to get more information on the functions of the earbuds' touch sensor and troubleshooting for the issue:
https://www.sony.com/electronics/support/articles/00273264?utm_source=glean
We appreciate the understanding and thank you for considering the Sony products. Have a nice day
-DiegoV
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's complicated but it works great. I switched from Apple AirPod to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starrsa297, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl
Almost Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good but the ambient noise feature could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechWolf, thanks for commenting! We are thrilled to know your satisfaction with the superb performance of your WF-1000XM5. We greatly appreciate your input with the ambient sound feature of these headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
Sony EarPods
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy look ear pod. Unit links to Bluetooth immediately
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnR,
Great! We're glad that you like the design and connectivity of the headset. Thank you for choosing Sony!
-Ralph
Garbage. Complete and total GARBAGE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a headphone with a high price tag that will absolutely ruin your workouts by cutting out, shutting off, feeding static and needing constant tweaking, then this is the headphone for you. These are COMPLETE GARBAGE. The connection is unstable at best and constantly sounds like the right headphone is cutting out. And none of the “fixes” you will find in the troubleshooting will work. Oh and every time you touch them it triggers some sort of action; pause, noise cancelling changes to ambient…which would be ok if they didn’t constantly fall out. So you are always stuck adjusting them and they screwing around with them bc of some action the “tap” triggered. But if you want to tap them to pause them? Yeah, doesn’t really work. Maddening. I’ve owned these for about 2 months. I replaced an old set of Bose with them. Today I’m going to Beat Buy to try and exchange them. If they refuse it’s 300 wasted. Sony used to be a gold standard. If these are indicative of where they are now it’s sad. Do NOT buy these. Unless you want a headphone to be like a bad relationship that you constantly fight in. Then these are perfect.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound but the fit is awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These had great sound. Unfortunately they did not fit in my ears and caused great irritation in my right ear. I tried every single little ear tip size and there was no difference in the way they fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
While we are glad to hear your good feedback with the superb sound quality of our WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Ehhhhhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re ok. Nothing amazing about them. They still fall out the ear after a bit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HonestOpinion, thank you for taking the time to share your thoughts about the WF-1000XM5 earbuds. We sincerely apologize for the inconvenience you've experienced with them. Your feedback is invaluable to us and helps us improve our products.
We recommend trying different earbud tips, as finding the right fit can greatly enhance comfort and stability. We appreciate your understanding and hope you have a better experience with the earbuds.
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It honestly disappointed me. I may have had high expectations but it didnt felt like an upgrade from the Airpods Pro
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HarryG,
We're sorry to hear that you are having some issues with your WF-1000XM5 earbud headphones and it hasn't performed to your standards. This is not the experience we want you to have. Your feedback is extremely important to us and is very much appreciated.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
By using the Sony Headphones Connect app, you can make few adjustments to your headphones settings to suit your needs. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00286844
If you still have the unit and you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony Earbuds dont waste your time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even close to the Beats earbuds or the AirPod Pro while using on any iPhone from 10-15 or smart tvs. I def DO NOT recommend these ear buds and it is why i returned them and got the AirPod Pro.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EmJay631, We are sorry to hear that the WF1000XM5 did not meet all of your expectations and had to return them. This is not the experience that we would like you to have with our premium products and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and color of the earbuds are very nice. The seal of the earbuds is great and the ambient noise passthrough works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralmg,
Awesome! Thank you for your purchase. We're glad that you appreciate the design and the color of our Sony WF1000XM5 as well as the ambient noise feature. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Enjoy and thank you for choosing Sony! - Marco
Sony took this to the next level
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best earbuds on the market. I tried almost every pair there is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ronmax11,
Fantastic! You've definitely made a great choice! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Awesome while I Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.head phones are great while working hands free answer calls was a plus. love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharkeraR, we're glad you love our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Better than airpods pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product much better than apple airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saravanan,
You definitely made the right choice! We're delighted to hear your satisfaction with your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris