Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Non Existent ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on friday from Best Buy brand new at full price. Was very dissapointed by the noise cancelling aspect of these ear buds. On the app, when you toggle the noise canceling mode on or off, it hardly makes a difference. I then played a you tube video of airplane noise and tried the ear buds, I could still hear the noise come through. I then switched to my samsung buds pro 2 and was shocked at the difference. Almost night and day. This is even after I updated to the latest firmware on the Sony buds. Very dissapointed. And I saw several youtube reviews saying this is the best in class. Will be returning mine back to best buy
No, I would not recommend this to a friendDO NOT BUY THIS PRODUCT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY Product has stopped working after 3 months of Use. Have to contact sony. Sony will send a new pair after you send back yours. it takes 7 to 10 business days to receive. So, i have to drive to mail the headphones, wait for them to confirm and have them shipped back. 2 weeks to month depending on how fast they do it. DO NOT BUY, DONT BUY ANY SONY PRODUCT ITS NEVER WORKS AFTER A SMALL AMOUNT OF TIME
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DontBuySony, We are sorry to hear about what you have experienced with your WF1000XM5 earbuds and that the turn around time for the repairs are not ideal. We appreciate your feedback regarding the process and we will try to improve on our services.
We hope that you enjoy your new earbuds this time around.
Regards,
Carl
Awful battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is known for quality, well I'd avoid these earbuds at all costs. The previous models battery life was awful within a year, and sony customer service referred me to a third party vendor which i would still need to pay for. They used to be known for quality, and at that price point i expected such, but it was not the case.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Johnm,
We regret to hear that you are not satisfied with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
They die after a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If these are anything remotely close to their predecessor, I would stay away, unless you have 300 bucks a year to waste. Theyll die after about a year and customer service will tell you to factory rest them and it does nothing. Right inntime for the warranty to expire. Will go from 8 hours of musoc to 1.5 or less on a full charge. One ear bud will get super hot when charging. Great product for a year and then a wastw of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AnastaciaL,
We're sorry to hear that you are having issues with your WF1000XM5 after warranty expires. This is not the experience nor the news we want to hear from our customers. Please allow us to help. We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Fastest returned item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not hold in the ear. Sound terible no bass at all. You can buy much better ones for 10$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, uLTi,
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thanks for considering Sony products, have a nice day.
-DiegoV
Not all it's cracked up to be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for my ears, and you have to purchase an app separately to make them sound better. Took them back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nanduah, We're sad to hear about your experience with the Sony WF1000XM5 Wireless earbuds. The earbuds come with ear tips in various sizes so you can fit them perfectly in your ears. In addition, the Headphones Connect App is available for download in the Google Play Store app/App Store and it's free. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When talk to people they say i sound far and now the right one is giving me problems it charges then the charge runs out like 20min
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddier,
We are really sorry if you're experiencing an issue with the microphone and battery life of your WF-1000XM5. This is certainly not the news we'd like to hear from you. We would like to help you isolate the problem. For the microphone/call quality issue, please follow our suggested troubleshooting steps on this article to isolate the problem:
https://www.sony.com/electronics/support/articles/00298371
As for the battery life/available operating time of the right unit, please refer to the steps on this Help Guide link and see if it resolves the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
If the issue persists, please reset and initialize your headphones to refresh the content:
https://www.sony.com/electronics/support/articles/00298373
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Blew Up while charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were great until I had them charging and one of them BLEW UP!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SarahG,
Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated.
Thanks for choosing Sony.
-Eliab
too big
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Items were too big an clumsy for my ears and finally ended returning them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgejM,
We are really sorry to hear that our WF-1000XM5 didn't fit you well and that it had to be returned. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
We value your input, and we are so sorry for the inconvenience. We hope that you'll consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Always dead.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second pair of these because I though there was something wrong with my original pair. The earbuds are always dead after being taken out of the case and the case will be fully charged, looked online and it seems like it's a common issue with these. I'll be returning then for a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joey,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. It is unfortunate to know that you are experiencing an issue with your WF-1000XM5, and that it had to be replaced. This is certainly not the experience we wanted you to have. If you still have your second pair and you're having the same problem, please try performing our suggested troubleshooting steps on these links to isolate the issue:
https://www.sony.com/electronics/support/articles/00298366
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.don't buy sony earbuds their batteries are designed to completely fail after the warranty expires
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zane,
We regret to hear that you are not satisfied with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Known Systemic Power Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has a known systemic power issue with these headphones. Mind were out of warranty so though it was a known issue they would not fix the headphones. Save yourself the frustration, do not purchase until Sony gets this issue fixed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
Thank you for bringing this to our attention, and we are really sorry for the inconvenience. It is unfortunate to know that you're experiencing a power issue with your WF-1000XM5. This is usually not the case and definitely not the experience we were hoping you would have. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00298366
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Junk dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give a 0 i would. Strait trash dont buy. These headphones ruined my Christmas. I returned them to lose 50. Beats studio buds are garbage but are better. If you buy you will waste 250...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenL,
We are really sorry to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really satisfied with the headphone I was honestly expecting more performance wise for something that coast me a lot of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheresaW, We are sorry to hear that the WF-1000XM5 did not meet all of your expectations. We'd would like to get in touch with you and provide assistance with the earbuds and ensure that you get the best listening experience out of your WF-1000XM5.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Noise Cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the change that cancellation makes oh when they close the car door I work as a driver every jump I make my head started to hurt that was the only thing I didn't like
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arturo,
We regret to hear that you are not satisfied with the headphones. The Adaptive Sound Control (auto adjustment of the noise canceling function by behavior recognition) can be adjusted through the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not worth the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i knew what these buds are like if they worked. Fresh out the box and wont even go into pairing mode. What a disappointment!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Certified, We're sorry to hear about the pairing issue that you've experienced. This is definitely not the news that we would like to hear nor the experience we want you to have. If you're unable to pair your WF1000XM5 to your Bluetooth device, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ticked off at Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.250 dollars for 20 minutes of battery life. Waste/loss of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excustomer, we're sorry to hear that you have an issue with your Sony unit. Please make sure the firmware of Headphone Connect app and the unit are both up to date. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery%20life
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl