Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Big bang for the buck!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very easy to use. Bass was much better than expected, but the clarity of sound is impressive for the money. I was able to hear notes and instruments that got lost on my old headphones. Occaisionally the bluetooth will freeze or show a little lag, but not too bad. Would buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS!
Thank you for your great feedback on the Sony WF-1000XM5 earbuds. We are really happy to hear that you appreciate the impressive sound clarity and bass performance!
To help improve Bluetooth connectivity and reduce occasional lag, we recommend keeping your device’s software and the earbuds’ firmware up to date. Also, try to minimize interference by keeping a clear line of sight between the earbuds and your device and avoid crowded wireless environments when possible. Using the Sony | Sound Connect app can also help optimize settings for a smoother experience.
Thanks for selecting Sony earbuds and sharing your feedback!
Best regards,
Estefany
I never leave the house without these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very buggy out of the box but after a (lengthy) update they work perfectly. Excellent sound quality, unbeatable noise cancellation. Many features (that i dont use) but are available for those that want them. They have withstood much abuse and very rarely do they give me connectivity issues. Battery life is insane. They last an 8 hour work day with noise cancellation enabled. I cant complain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewG,
It brings us great satisfaction to hear that your WF-1000XM5 earbuds are performing perfectly for you and standing up to the rigors of your workday!
We are glad that the firmware update resolved the initial bugs, allowing you to enjoy the unbeatable noise cancellation and excellent sound quality. It is also fantastic to hear that the insane battery life easily carries you through an 8-hour shift with noise cancellation enabled, providing the reliability you require for long-term use.
Thank you for trusting Sony.
Regards,
Dominick
Perfect earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After years of using Airpod Pros and not being all that impressed, I recently bought these Sony earbuds. What a huge difference! Sound quality is way better. They fit my ears better and are more comfortable. Great battery life. They also have a lot more sound customization than are offered on the Airpods. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review of the Sony WF-1000XM5, WilliamS. We are delighted to hear that they have exceeded your expectations after using other earbuds. The WF-1000XM5 offers superior sound quality, a comfortable fit, great battery life, and extensive sound customization options, making them an excellent choice compared to other earbuds on the market.
Your feedback is valuable to us, and we appreciate your recommendation. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team.
Thanks for choosing Sony!
Gus
Over all sound and comfortability
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good, could have stronger bass. The way it fits is really good doesn't fall out the ANC is super good, and it doesn't make your ear super itchy after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AlonsoP,
Thanks for the review! We appreciate the comments and we can really take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality and the rest of features!
Thanks for choosing Sony, have an amazing day!
-DiegoV
the best headphones for gaming, listening to music
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WF-1000XM4 before the XM5 and I must say that all the major flaws that the XM4 had were resolved with the XM5. It should be noted that the smaller size of the buds makes them more comfortable and reduces fatigue over a long period of time. The noise cancellation is very good since you cannot hear anything from the outside and one point to emphasize is that they can be modified. in the sony app is very good as one can modify the equalizer of the headphones if they want more bass or more treble The Sony, the WF1000XM5, are the latest version of Sony's high-end wireless headphone offerings and claim to offer a Great sound, a long-lasting battery, and a sophisticated noise cancellation system that other brands can't touch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierLR, we appreciate your detailed review of our product! We're glad to hear that you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
Good but not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an iPhone 14 Pro with Airpods Pro 2nd gen and an Google Pixel 9 Pro XL with the Sony XM5 earbuds. The Sony XM5 are really good in sound quality and with the EQ you can make the your own. Great bass, good mid-range and great highs. All I'm missing is volume, I use them for work in a really noise environment and they couldn't keep up. Noise cancelling is good but I still prefer my Airpods Pro 2nd gen. Were the Sony XM5 disappointed me was on the transparency mode, I was expecting the same clarity and openness of the Airpods Pro but that never happened. Sony XM5 earbuds are great in sound, comfort, Noise cancelling and lots of features on the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RonanH,
Thank you for considering Sony products.
We're delighted to hear that you appreciate the sound quality, comfort, and features offered by the Sony Sound Connect App. Thank you for sharing your insights on the volume and transparency mode; your feedback is invaluable and plays a crucial role in our ongoing commitment to enhance our products. Rest assured, we will pass along your comments about the WF-1000XM5 to our Sony team.
Best regards,
-Fred
Best of Best
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5 Wireless Noise Canceling Stereo Headset is one of the best products I have been introduced to. As a person who has owned many high-end brands concerning noise-canceling headsets, this one exceeds my expectations. As you receive the earbuds, the packaging is actually very simple with it being light beige and made of cardstock. Inside, there is the case which has a matte finish but the earbuds themselves have a glossy touch to it. I love how there is a slight difference in both the case and the product. It also includes the cable, but not the power charging block considering the price, you would expect there to be one at least. Lastly, there are the diverse options in foam sleeves that range from large to extra small, allowing you to find the most fitting to the ear. The sound quality of this product is amazing, smooth,and crisp!! Even at its highest setting of volume, it does not feel uncomfortable whatsoever. The app, Sony Headphone Connect is convenient to users as it allows for you to customize the sound of the earbuds using the equalizer. This helps you find the best sound quality only personal to you. The app also allows you to track down the status of the battery. In addition, there is the option choose between noise cancelling and ambient sound or off. Overall the Sony Earbuds are of great quality and worth that pretty penny. A problem for me is that the foam sleeves are not useful at all as I continue to struggle with adjusting the earbuds every now and then, especially when moving around.
I would recommend this to a friendOverall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherzadA, Many thanks for the 5-star rating! We're thrilled to hear your enjoyable experience with the superb sound quality, design, features, and overall performance of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for the recommendation and for choosing Sony! - Kris
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing. Better fit than xm4. Way better sound and better noise canceling on a smaller package. I really like my xm5l
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ESEA,
Amazing! We're thrilled that you are enjoying the fit, size, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great as a gift or for yourself. 4 stars all day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have mostly used Sony earbuds. I had the Samsung something 3 pro. I could not get a good seal for best sound and noise cancelation. The 1000XM5's fit better and sound better. I liked some of the features of the Samsung 3Pro like voice commands to like, volume up/down, next song, etc. This is the 2nd pair of 1000XM5's I've owned The last pair was stolen. The XM5's though have a great fit with multiple tips, sounds great (even though.im mostly def in one ear) I can still register LOW low bass. So they still sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your detailed experience and for being a loyal Sony earbuds user, Sams. It's great to hear that the WF-1000XM5’s fit and sound quality have stood out for you, especially in comparison to your experience with the Samsung Galaxy Buds Pro 3. We’re glad the multiple ear tip options helped you find the perfect seal for comfort and noise cancellation—it's something we know makes a big difference in both sound quality and everyday use.
Your feedback about voice commands is also very valuable. While the WF-1000XM5 does offer some voice and touch control features, we recognize the convenience of having expanded options for adjusting volume, skipping tracks, or activating certain functions with your voice. Suggestions like yours help inform future improvements, and we’ll make sure they reach our product development teams.
We’re especially pleased the XM5s still deliver strong bass and an enjoyable listening experience tailored to your needs, even with hearing loss. Thank you again for your thoughtful review and choosing us. If you ever have more feedback or questions, please let us know—we’re always here to help you get the best experience possible.
Best regards,
Gus
Sony Social Media Team
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for about a month and a half now, and they are some of the best sounding true wireless earbuds I've heard yet! Even comparing them to some of my wired IEMs, these have great bass response and crystal clear highs, I don't find myself looking for more of either with these. Definitely worth the money if you listen to HiFi music but don't want a wired connection!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanG!
We are so happy to hear that your WF-1000XM5 earbuds are holding their own against your wired IEMs! It’s wonderful to know that the bass response and clarity are hitting the mark for your HiFi tracks. We designed these with our new Dynamic Driver X to deliver that level of detail, so we're glad it’s making a difference in your listening experience.
Thank you for choosing Sony and for the high recommendation!
Best regards,
Gus, Sony Social Media Team
The best ear buds IMHO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ear bus i have ever had. The soft foam is better for comfort but harder to clean than the silicone ones. The actual battery life is approximately 6 hours. They have great sound quality and the app is pretty slick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BruceW,
Thank you for choosing Sony!
We're delighted to hear that you consider the WF1000XM5 ear buds the best you've ever had! It's fantastic to know that you appreciate the comfort of the soft foam, even if it can be a bit more challenging to clean compared to silicone. We're also glad to hear that you find the battery life to be approximately 6 hours and that you enjoy the exceptional sound quality and user-friendly app. Thank you for your positive feedback!
Best regards,
-Fred
Good little beast !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits the ear comfortably. Battery life is very good. Couldnt have asked for something better. Call quality is good. Found that it lags a bit but apart from that it is great !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venkat,
We're really happy to hear that you’re enjoying your Sony earbuds and deeply appreciate your 5-star review. Knowing they fit your ear comfortably, deliver impressive battery life, and bring clear call quality truly highlights what makes the WF1000XM5 stand out—even with a bit of lag, it’s fantastic to know your experience is so positive overall.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Should include the softer ear tips!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, quality build. The ear tips that come with the earbuds are very stiff and did not create a perfect fit, regardless of which size I picked. They offer softer ear tips, which you can order for free, but the process was needlessly tedious. The softer tips are much more comfortable, but still do not create the perfect fit according to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelionC,
Thank you for your review of the Sony WF-1000XM5 earbuds.
We are thrilled you're enjoying the great sound quality and the excellent build of the unit. We regret the difficulty you experienced with the initial ear tips and the ordering process for the softer ones. Your feedback is valuable, and we are working to simplify this for our customers.
Since you are using the more comfortable tips, we suggest an additional step: gently rotate the earbuds after inserting them to ensure you achieve the optimal acoustic seal. This minor adjustment often makes a major difference in comfort and sound performance.
If you have any further questions, please contact our technical team for personalized assistance here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Regards,
Dominick
Big things comes in small packages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear crisp vocals, nice low and high bass notes and the sound cancellation is so good it makes you feel like your in a movie scene where all the sound is muted and you can only hear the music no other sounds, you can hear yourself breathing. The ambient mode allows you to still hear the music and be aware of your surroundings. Awesome set of earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such an incredible review, CzyzwahzB!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are delivering that movie scene silence for you! It is wonderful to know that the noise cancellation is performing so well that you can truly lose yourself in the music, while still having the flexibility of Ambient Mode when you need to stay aware of your surroundings.
Thank you for being part of the Sony family!
Best regards,
Gus, Sony North America Customer Support
Best earphones ive had!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right off the bat I love the noise canceling features since i work at the airport and it gets really loud outside so they do come in handy. They also dont slip out of my ears and they have a really good battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChalinYok,
Thank you for choosing Sony!
We're excited to hear that you love the noise-canceling features of the WF1000XM5! Working at the airport can be quite noisy, so we're thrilled to know that our earbuds are making a positive difference for you. It's great to hear that they fit comfortably in your ears and provide excellent battery life. Thank you for sharing your experience with us!
Best regards,
-Fred
The BEST earbuds out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 earbuds are one of a kind. By far the best I’ve ever tried in terms of sound quality, ANC, comfort, and battery life. The foam ear tips are great and fit in really well inside of my ears, giving me a tight seal that isolates me from outside noises. The sound quality is one of the greatest I’ve ever heard on any flagship earbuds from other companies. Don’t even get me started on it’s features. The Sony WF-1000XM5 earbuds have this cool new feature called speak-to-chat which automatically pauses anything you’re listening to when you speak. This is one of the many features these earbuds have. In conclusion, the Sony WF-1000XM5, with it’s features and sound, make a great pick for people looking for their everyday pair of earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelC,
Thanks for commenting! We are extremely pleased to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, great features, very comfortable fit, and long-lasting battery life of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
A solid choice for newcomers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not necessarily an upgrade if you're moving from the WF1000XM4, but if this is your first pair of premium true wireless earbuds you're getting some of the best of the best. They're small so they fit in your ears without feeling like they're hurting your ears. The sound quality is top notch with tons of EQ options. The noise cancellation is about the same as the WF1000XM4 but not quite as good as the Bose QC II and the Airpods Pro still have the best of the best in transparency mode quality. I was able to get a solid 7 and a half hours of battery with ANC and being able to get an hour back in less than five minutes of charging is amazing. A solid choice for people who love music.
I would recommend this to a friendInteresting little things
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. first snug and secure, the audio quality was amazing and crisp. Favorite ones yet, but preferred the design on the x4. These are light and i use them in the welding shop daily. Blocks almost all sounds around me when I'm not talking. Getting another pair tomorrow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyC, Awesome! We're glad that you like the fit, sound, quality, and lightweight design. Thank you for choosing Sony. Carl
Comfortable !
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these have a very comfortable lightweight fit . Their battery is super good and the only earbuds to not fall out of my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YHDZ,
Thank you for the excellent 5-star review! It brings us great satisfaction to hear you're enjoying the very comfortable and lightweight fit of the WF-1000XM5, and we're especially glad they are the only earbuds that provide a secure fit for you. Combined with the super good battery life, we hope they power your whole day!
Thanks for choosing Sony.
Regards,
Dominick