Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Fit, Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation which was just as good, sound is great fit is the same, battery life I feel is improved, the case is a little slimmer so that's nice, but I dislike the glossy finish
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TobinC,
Thank you for choosing Sony!
It's great to hear that you've noticed improvements in the new WF1000XM5 generation, especially in sound quality and battery life. We're glad to hear that you like the slimmer case design and understand about your concern about the glossy finish. Your feedback is very valuable to us and we will take it into consideration for future improvements. If you have any other comments or suggestions, we would be happy to hear from you. Thank you for sharing your comments.
Best regards,
-Fred
- Pros mentioned:Battery life, Fit, Sound quality
Best you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clear choice if you have the money rn best earbuds you can get noice cancelation is great i did prefer the airpod pro 2 noise cancelation but sound is excellent plus the ability to adjust it the tap feature is good but i prefer airpod 2 controls but the tap you get use to it. Excellent quality and you can charge the earbuds in the case, u get a bit longer use on the go with no power source I also like the fit of the foam tips it has from ssmall to large you'll find your size, they won't easily fall out.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We appreciate the positive feedback, FernandoR. We're happy to hear that you are enjoying your new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Bass, Fit, Sound quality
sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these when my airpod pros broke on me. I already have the Sony over the ear headphones the 4th generation model and was sold on Sony as the superior sound over apple. these are awesome for working out and the fit is more comfortable and the bass is so much better. recommend to anyone who is looking for gym earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alee,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the sound quality, fit, and comfort of the headset. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Fit, Sound quality
Best pair of earbuds Ive ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the big sound in a seamless compact size. They charging case supports wireless charging and they feel very comfortable and snug nicely in the ear. They arent the easiest to put in and take out but once you get used to it, they’re well worth the price. Would definitely recommend. Loved my soundsports before these but like these a little more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JToney, We are thrilled to hear that your Sony WF1000XM5 wireless in-ear headphones are the best earbuds you have ever owned. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a pair of beats fit pro and am very glad I did. Sound quality, fit, battery life have all exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WF-1000XM5, JTK1028! It is great to hear that the sound quality, comfortable fit, and battery life have exceeded your expectations. We designed the WF-1000XM5 to deliver exceptional audio performance, all-day comfort, and long-lasting battery—so it's wonderful to know they're meeting your needs. Thank you for choosing Sony for your listening experience; we hope you continue to enjoy your earbuds every day!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass, Battery life, Sound quality
Smart earbuds with great sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of customization and great sound. These earbuds are just that in a small package. They check all of the boxes for todays earbuds. Noise cancelling? Pass through audio? Adjustable EQ? Touch controls? Long battery life? Rechargeable case? Bass that rivals some over the ear headsets? AI driven personal EQ finder? All yes. Worth the investment to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Q2theP, great! We're glad you like our product! Thanks for choosing Sony. ~Earl
Disappointing for the price, sound not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very well rated in other places, perhaps it's just not my thing. Number one the ergonomics are horrid, fit is bad at best. Then there's the sound. Maybe just not my sound profile, but I have a pair of broken Cambridge A100s AND a pair of Nothing Ears and on both of those the noise cancelling and sound profile absolutely stomps these earbuds, so for the price no thank you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeonardS,
Thanks for the feedback. We’re really sorry to hear that the WF-1000XM5 earbuds haven’t been a great fit for you so far.
To help with the audio, we’d recommend downloading the Sony | Sound Connect app. It lets you fully personalize the noise canceling and sound profile to better match what you're looking for.
We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany
- Pros mentioned:Fit, Sound quality
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is top tier. The fit is dang near perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CHADEEN,
It brings us great joy to hear that you are loving the top-tier sound quality and finding the fit to be absolutely perfect for you.
Thank you for choosing Sony to elevate your listening experience!
Regards,
Dominick
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a great sound quality like unlike any headphones or earbuds i've had especially with wireless headphones which have had issues in the past, long battery life and gracious connectivity only had issues with them like twice with connecting. The only complaint is I wish that they could get louder in volume because I like my music at a loud volume but otherwise they have served good so far.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Sleek design, True Audio
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great quality amazing sounding headphones. Long battery life great design (doesn’t hurt my ears after wearing all day) and case is nice and small. Sound Connect app does take a while too setup and navigate for new users but does have nice features and settings. Noise cancellation is also really good but nothing beats the AirPods Pro’s unfortunately. Overall great headphones would definitely recommend to all who are interested in wireless headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattA,
Thanks so much for taking the time to share your feedback on the WF-1000XM5 earbuds!
It brings us great joy to hear how impressed you are with the amazing sound quality, long battery life, and great design. It's also good to know you find the case nice and small.
We appreciate your honest note on the initial setup and navigation of the Sony | Sound Connect app; we're always looking for ways to make that experience smoother for new users.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried them all. These have great sound and are very comfortable. The battery life is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoujeeHomeOffice,
We're so pleased to hear that you are enjoying your WF-1000XM5 earbuds! It's fantastic that you've found the sound and comfort to be top-notch, and we're glad you're appreciating the excellent battery life.
The comfort and secure fit you're experiencing is thanks to our ergonomic design, which is 25% smaller and 20% lighter than the previous model. This makes for a more natural fit in your ear, so you can enjoy your music for extended periods without fatigue. The superb sound quality you're hearing is a result of the Dynamic Driver X, which provides a wider frequency reproduction, so you can enjoy richer vocals and more detailed sound across all genres.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these ear buds so comfortable n sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stackzfrio13!
Thank you so much for the wonderful review!
It brings us great joy to hear that your new WF-1000XM5 earbuds are feeling so comfortable and delivering amazing sound.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best earbuds ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the Samsung Galaxy Pro 2 Buds - Instantly the sound quality blew me away, and ease of use was the same as the buds on my Samsung Galaxy phone. Battery life, ANC and quality are all amazing. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, GregR! We're glad you are happy with your new Sony XM5 Wireless earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Best you can buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best NC earbuds you can get. You can nod or shake your head to answer or not answer calls. Battery life is great, fast charging. Sound is remarkable for the size. Full EQ with the Sony app. Multipoint works perfectly. The touch controls kind of suck using volume but it is manageable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devo, thanks for commenting! We're thrilled to hear about your satisfaction with the amazing noise canceling feature, fast charging, and exceptional sound quality of your WF-1000XM5. We truly appreciate your feedback with the touch control function of these headphones. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Sound qualityCons mentioned:Volume
Sony earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Have great sound and battery life. I wish they were a little bit louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon,
That's wonderful! We're thrilled you love the sound and battery life of your WF-1000XM5 earbuds. For increased volume, try checking the volume limit settings both within the Sony Headphones Connect app and on the device you're connected to, as some devices have their own separate limiters that can be adjusted.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Best Sound & Call Quality. Worst Controls & App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike most users, I maximize my earbuds for work, all-day use, focused on calls. Ever since Jabra left the US market, i had been on a hunt for a proper replacement. Unfortunately Sony doesn’t have a solution. Pros: Sound Quality, both for music and calls. Noise Cancellation, Hear-Through is world class. Battery Life, gets me through the day. Surrounding Noise Sensors are world class. Cons: Janky Sony App, feels like it was created by kids. Haptic Touch Buttons, rarely works. No Voice Confirmation for actions. No Mute for Calls (dealbreaker). Overall, if you want the best sound, clearest phone conversations, and best sensory technology, these are the best in the business. Just the cons outweigh the pros for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Balln2k20,
Thanks for your detailed and insightful feedback on the WF-1000XM5 earbuds. We truly appreciate you sharing your experience, especially your focus on using them for work and all-day calls—It's great to hear that you find the sound quality, noise cancellation, and battery life to be world-class!
We also want to thank you for bringing the specific cons to our attention. Your feedback about the app, touch controls, lack of voice confirmation, and particularly the absence of a mute function for calls is extremely valuable. We understand that these features are essential for a work-focused user like yourself, and we're sorry that these shortcomings have impacted your overall experience.
We take these comments seriously and will share them with our product development team for future improvements. We're constantly working to enhance our products and user experience, and insights from users like you are crucial to that process.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
A worthy improvement over the XM4s!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. These are just incredible. Sony did it and improved upon the XM4s. Off the bat, the comfort of these are noticeable. They are lighter and fit better within your ear. Then the sound. I still have my XM4s, so I've switched between these XM5s and XM4s mid track and there is a noticeable difference in sound quality. The ANC is much improved as well. I haven't taken them on a plane ride yet, but using them around the office and around my home, I can tell you that they have also improved upon their ANC technology. I use them with an Android phone for LDAC, but also have an iPad, and these seamlessly work with both for multipoint connection. Plus there are a bunch of new features that these have, that XM4s do not, mainly it the touch controls. These are feature rich and are more refined. I was hesitant to purchase these, as my XM4s worked perfectly fine. They were relatively new as well, since I had a bad pair of XM4s with defective batteries. Thankfully Sony had replaced the XM4s with a brand new pair last year, even though the warranty expired. If anything that motivated me more to upgrade since Sony righted their wrong and stood behind their product. That's excellent customer service. So if your questioning upgrading to these, from XM4s, I am confident that you will not regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OO7Prototype,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the comfort, fit, weight, sound quality, noise canceling function, multipoint connection, and touch controls of the headphones.
It's also great to hear that you were assisted professionally regarding your experience with the WF1000XM4.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for trusting and choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
The best earbuds from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing, great features, battery life, sound quality, and comfort is top notch and it’s much better then the wf 1000xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamaalD, awesome! We are thrilled to learn that you are so satisfied with the remarkable performance, outstanding features, long-lasting battery life, and comfortable design of these headphones. We truly appreciate your perfect star review and thank you for choosing Sony!
We are thrilled to learn that you are so satisfied with the remarkable performance, outstanding features, long-lasting battery life, and comfortable design of these headphones. We truly appreciate your perfect star review and thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Fit, Sound quality
A big step from the XM4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the sony 1000XM4s and loved everything about them. The 1000XM5s improve on everything that the 4s offered. The smaller size and shape help them fit much more comfortably for long music sessions, and the sound quality and noise canceling are amazing. I would recommend these to anyone that is thinking about giving them a shot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BradH,
Thank you very much for your awesome review and for upgrading to the WF-1000XM5. We are extremely pleased it suits your needs and expectations.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for commending Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Sony WF1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.impressive sound quality, good noise cancellation, and overall performance, comfortable fit and long battery life,. The touch controls and adaptive sound control also add to the convenience and customization options. Overall, the Sony WF-1000XM5 it”s a good choice for high-quality true wireless earbuds with advanced features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarioG,
Fabulous! Thank you very much for sharing your awesome experience with your WF-1000XM5. We are truly delighted to know that you are satisfied with its amazing quality, great features, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo