Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $299.00
The comparable value price is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2264 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,264 reviews
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it Very light and nice Sound is great Good quality and very confortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge,

      That's great! We're glad to hear that you like the quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Awesome earbuds!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After weeks of use I can say I firmly enjoy these earbuds. Has a heavy equipment operator they are perfect with noise cancelling setting and have great audio while lasting just long enough for a full days work. The only complaint i could say is they would be a little more comfy if they were just a tad lighter. Overall great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent earbuds, though pricey

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF1000XM5 earbuds are pricey - even at the sale price - but sound fantastic. Both bass and treble come through more clearly than on my Samsung Buds and voices are even more clear. They also pair very easily with my other devices and can connect to 2 devices at the same time. On the whole, I am very satisfied with them, though they were a bit expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sujay,

      Thanks for your review of the WF-1000XM5 earbuds. We're so glad to hear that you find the sound quality fantastic and that the bass, treble, and voices all come through more clearly than with your previous earbuds.

      We also appreciate your comments on the seamless pairing and the convenience of multipoint connectivity, which allows you to connect to two devices at once. We understand that these earbuds are an investment, and we are committed to providing a premium experience that justifies the cost through exceptional sound and features.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Switch the foam for regular plugs and enjoy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them so much I bought a second pair of a guy on FB marketplace. I'm an asphalt guy and work regularly more than 12 hours daily in the summer. With LDAC, sound sent to priority if you don't use any ambient noise or noise cancelling these regularly last more than 12 hours. I put them in my ears at 630am and don't take them out until 630 or later. If there is a rare time they need to be charged on a late day a quick charge for like 10 min gets me like 5 more hours. Case lasts 2 days but no longer. Also the with Spotify Lossless they are the greatest headphones I have ever listened to. Work great as ear plugs in and around equipment. App can get weird but main settings are in android Bluetooth settings anyways.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zach,

      We are absolutely thrilled to read this! It’s fantastic that the WF-1000XM5 earbuds not only meet but exceed your daily 12-hour work demands, especially while using the high-quality LDAC codec. Knowing they double as reliable hearing protection on the asphalt while delivering a great audio experience with Spotify Lossless makes us incredibly proud. We appreciate the feedback on the Headphones Connect app as well; while you can manage key settings via Bluetooth, ensuring a smooth app experience is important. Please ensure the app is updated to the latest version and try restarting your mobile device, as this often resolves minor connectivity quirks.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 4 out of 5 stars

    Good Product Held Back By the Eartips

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -I dont think these are an upgrade from the Sony XM4 earbuds. They are significantly smaller than the XM4s which makes them more comfortable but the fit is actually significantly worse. The eartips are very thin and do not hold a seal which ruins the ANC and lead to me adjusting them much more which eventually made them uncomfortable. -The sound is good but no upgrade from the XM4 and falls behind the Bose QC Ultra earbuds. The EQ is very powerful and really lets you tune the sound to your preferences. -The connectivity is good but doesnt compete with the range and signal strength of the Jabra Elite 10 earbuds, plus the multi point connection often messes up and switches devices even if you are playing noise from the original device, very annoying. -The phone call quality is very strong and handles outside noise during calls very well. Significantly better than the Bose QC earbuds, Samsung Buds2 Pro and Jabra Elite 10. The Jabra Elite 10 being the second best for phone calls. -I would say maybe try these if the XM4s were too big and plan on returning them if the eartips dont work with your ears.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dhays, thanks for choosing and purchasing our product. We appreciate your detailed review of the WF1000XM5. We're sorry to hear that you have an issue with the ear tips of your Sony unit unit The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Please check this link for more details:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html

      You can also follow this link when wearing the unit:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, crisp sound. Fits tightly in my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeC,

      Thank you for the 5-star review! We're so happy to hear that you're enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds. The crisp sound you're experiencing is thanks to a key feature of these earbuds: the Dynamic Driver X. This specially designed driver unit provides a wide frequency response and is engineered for low distortion, ensuring your music sounds as clear and detailed as the artist intended.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Rated 4 out of 5 stars

    Amazing earbuds

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound absolutely amazing and are super easy to use as well as customize using the app. Only reason these aren’t perfect is that they are a little heavy sitting in the ears and can start to hurt a little bit. However after a few months they feel as comfortable as can be.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanS, Thanks for sharing your experience with the Sony XM5 Wireless earbuds. We're glad that you like the sound quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Did it Again

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply The Best, Noise Canceling Headphones, 8 hours of music and compact to fit into your pocket.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zell, This is amazing! We're delighted to hear that you are enjoying the noise canceling function, sound, and fits your pocket perfectly. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound and decent noise control

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, I use them for my job mainly 8 to 10 hours with no problems on the battery life, but the real deal for me is the noise cancellation because I do a lot of concrete chipping , grinding, sometimes sandblast and those are really noisy, normally if I use a regular ear plugs the level of noise is bad and I end up with a ring in my ears for the rest off the day but with this earbuds I can work listen to my music and still have a conversation with someone else without having to blast the volume all the way up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulioM, That's great! We are happy that you like the sound quality, battery life and noise canceling feature of your new Sony WF1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 3 out of 5 stars

    Disappointed in the connection and sound

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned both the XM3 and the XM4; I am a total Sony headphone advocate but I really did not enjoy the XM5 and am returning it. The XM4s were quite a bit louder and the connection on them seemed better. The XM5s cut out on me far more frequently than the previous version and while the size and fit are much better, I decided that these aren't worth keeping for $300. Maybe around the holidays it'll get closer to $200 and it might be worth it; but when the AirPods Pro 2 can be picked up for $100 less, I really can't justify the price of these buds. At least the AP2s are louder, not to mention they have extra features if you're an iPhone user. In comparison, the Beat Fit Pro, which I purchased refurbished for around $100 is close enough in sound quality and noise cancelation that it was a far better buy for me. Android users, your use by vary but this is the first time one of the flagship Sony headphones have made me go... "meh"

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best buds!!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So like half of the world having the I phone ear buds I was tired of them always falling out or distorting so I went and got these buds!!! THE BEST ones that I know of!! Bass is there treble is there the clarity is on point!!! The noise cancel is mind blowing!!!! I get that they are a little expensive but ditch the I phone buds and get these !! You won’t go wrong!! Also a big upgrade they don’t fall out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandyL, Awesome! We are so glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great headphones for listening to music!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Sound quality is amazing. Nice bass. Good noise cancelling. I like that you can switch between devices. I use two phone for work and this a very handy. I would have given five stars but the call quality is not very good. People have a hard time hearing me when. Using the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chino, we're glad you like the sound quality of our product. We understand your feedback regarding the call quality of your Sony unit. Please isolate the issue by following this link:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Rated 5 out of 5 stars

    Incredible audio

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds I've owned. Sound quality is second only to my professional studio headphones. Noise cancelling is wonderful, I can now play music at Lowe's volumes on the bus and hear Clearly. App is minimal and convenient. Controls are responsive without being too sensitive. Did perfectly in ears but comes with different sizes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shez, awesome! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing in Every Way!

    |
    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always struggled to find earbuds that stay in my ear. Sony’s WF1000XM5 have, by far, been the best set of earbuds I have ever tried. While wearing them in bed, I had fallen asleep with them in by accident and in the morning when I woke up they were still in my ear! I’ve never had that luxury before. Best part was they weren’t even close to falling out. That paired with the amazing noise canceling and superb sound quality, they have easily beaten any earbuds I’ve tried!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Th3Gubbins,

      You made the right choice! We're glad that you like the fit, noise canceling function, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    These are the ones to get

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who owned the apple air-pods pro 2, and tried both the Bose QC ultras and Technics az100…do not settle for less. These bring the whole package in terms of astonishing sound quality and clear, crisp instrumentals along with a tight base. The ANC quality is fantastic, leaving nothing between you and your music experience. I constantly find myself reaching for these in excitement when I want a concert like experience at any random moment, coffee shops, my workplace, even at home before going to bed. They are that good..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb…

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality..good bass and sturdy build!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjpt,
      It's great to hear that you're enjoying the sound quality of our WF-1000XM5 earbuds!

      These earbuds were designed with a glossy texture and a more luxurious feel. They fit comfortably in your ears while keeping out external sounds.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Good buds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most comfortable fitting in best sounding earbuds I've owned to date.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan,

      Thank you for choosing Sony!

      It's truly wonderful to know that you find the WF1000XM5 earbuds to be the most comfortable and best-sounding ones you've ever owned! We take great pride in crafting products that enhance your listening experience, and we're so glad that you’re enjoying them.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good choice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, comfortable design and good sound cancellation. Easy to carry in your pockets, optimal case size. Good connectivity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EduardoH, thanks for the 5-star rating! We are so happy to hear that you've found the Sony - WF1000XM5, to be a great choice for you. As you noted they produce an Astonishing sound quality, and they're designed with a shape that perfectly matches the human ear. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, - Dominick Sony_US

  • Rated 5 out of 5 stars

    Good quality headphones.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Better than airpods. Doesn't slide and has better audio quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MoJo,

      Thank you for choosing Sony!

      We're thrilled to hear that you're experiencing the outstanding quality of the WF-1000XM5s and that they surpass your expectations compared to other earbuds! It's wonderful to know they're fitting comfortably and delivering exceptional audio performance. Thank you for sharing your enjoyment with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Good upgrade from XM4

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bradjb,

      Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.

      -David Sony_US