Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great when I had them... already lost them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product when I had them for the few weeks before I misplaced them in the case. There is no way to activate them on "find my device" if they are in the case and not connected to your phone. That is something that I will have to have next time I purchase earbuds. I have the older version xm3s that I can still use and sound quality is very similar. The battery is the reason I upgraded which is very good in this product, but without a find my device ability, I would hesitate to buy them again. The case is so small, almost half the size of my XM3 case and misplacing the case is much easier. I know it sounds crazy, but now that I have lost them, I will not buy another set unless it has an ability for the case to be found.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dori,
That's truly frustrating to hear about misplacing your Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, especially when you were enjoying their performance so much. We understand how important a "find my device" feature is, particularly for the case when earbuds are stored within it, and we appreciate you highlighting this as a critical consideration for your next purchase.
We're glad to hear you found the sound quality excellent and the battery life a significant upgrade. Your feedback about the smaller case and the need for a comprehensive tracking solution, even when not connected to a phone, is incredibly valuable and has been shared with our product development team. We're always looking for ways to enhance user experience and peace of mind.
Thanks for choosing Sony.
-Eliab
I recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these. I use them everywhere including the sauna at the gym. I tried a few different brands before settling on these as the best choice for sound quality. I listen to a variety of everything and notice that the “vocal” EQ setting seems to accommodate that variety nicely for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
Thank you for your kind words! We are delighted to hear you are so happy with your WF-1000XM5 earbuds, and it seems they are the perfect companion for your trips to the gym and even the sauna.
It means a lot to us that you chose the WF-1000XM5 after trying different brands for sound quality. It's also wonderful to know that you found an easy way to adjust the EQ settings and that the vocal EQ matches your style so well.
Thank you so much for choosing Sony for your daily routine. We hope you continue to enjoy your listening sessions!
Best regards,
Gus, Sony Social Media Team
Solid earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is solid and I like the smaller size compared to the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, Joseph! We're glad to hear you're enjoying the WF-1000XM5 earbuds. These were designed to be more compact than the previous XM4 model, offering a smaller, lighter fit that enhances comfort without sacrificing performance.
The WF-1000XM5 also features advanced noise cancelling technology, building on previous generations to deliver an even better listening experience in a more discreet form factor. For many users, finding the right size ear tips can help achieve the best possible seal, further enhancing noise cancellation and sound quality.
If you have any questions about tips and personalization or want to get the most out of your earbuds, let us know! Thanks again for choosing Sony.
Best regards,
Gus
Sony Social Media Team
These are music earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to listen to a lot of music with the XM5, you'll be largely pleased with the sound quality and noise canceling. I bought these after I got my XM4s and when I'm listening to music, I enjoy Sony's sound quality. When I'm at the gym, I'd say I only hear maybe 10-20% of the blaring gym music with noise canceling. The app is decent enough and it's easy to add other Sony hardware. Interestingly, it tracks the music you listen to by time of day but it would be MUCH COOLER if they did it like last.fm. I just wanna know which five albums I listened to the most last month, you know? If you're planning to use these earbuds to make a lot of phone calls, you might be a little frustrated with them. I certainly am. Despite being indoors in a quiet room, I am frequently told over the phone that I sound very distant to them and therefore they cannot hear me. It's even worse when I'm out on my routes with traffic and sirens going off. It's hit or miss. One annoying thing with the case is that the earbuds can still get loose despite being magnetically placed. So despite the case being secure, when I'm ready to use it at the gym, one or both buds have no charge. Now I check before I leave for the gym. Luckily for me, I hate talking on the phone, so I suppose as music earbuds, they're pretty good, but the app could be better and the case is showing some wear. Otherwise, you might be might be rating these as average or fair if you talk on the phone a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello mubydram,
Thank you for considering Sony products.
We're immensely pleased to hear you're enjoying the sound quality and noise canceling of your WF-1000XM5 headphones, especially during your workouts! It's great to know the Sony Sound Connect App is working well for you and connecting easily with other Sony devices. We've noted your excellent suggestion about more detailed music tracking, similar to Last.fm, and we'll definitely share that with our development team for future updates.
We sincerely apologize for the inconvenience you're facing with your WF-1000XM5 earbuds not staying securely in their case, which is leading to charging issues, and for the problems during phone calls. We understand how frustrating these issues can be, and we want to help resolve them for you.
To assist you more effectively, please reach out to us directly via email at socialsupport@am.sony.com. This will allow our support team to gather more details and provide you with personalized assistance. We would appreciate it if you could include the following information in your message:
- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
Sony Earbuds - a worthy investment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something better than Apple earbuds, and these received the best reviews on various websites. Compared to Apple Airbuds Pro, the Sony earbuds sound much better, with deeper, richer sound. They are very comfortable for longer wear, and excellent for long, hands-free calls. My one complaint - it took me a while to notice the small R and L on each earbud, Overall, they are consistent with the top reviews and a great choice if you're looking to upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, Amazing! You've definitely made a great choice! We are so happy to know about your satisfaction with the exceptional sound & call quality, very comfortable fit design, and long-lasting battery life of your WF-1000XM5 compared to another brand. We greatly appreciate your input with the design of the earbuds. Thank you very much for the perfect star rating and for choosing Sony! - Romeo
Pricey but worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fit, I like the overall design and battery life. The noise cancelling is also very efffective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ItzelA,
That's awesome! We're glad that you can listen to your favorite music comfortably. We're happy that you appreciate the battery life as well as the noise canceling capability of our WF1000XM5. Thank you for choosing Sony! - Marco
Awesome charge and sound profile.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar battery life and great audio control and noise cancelling. Use these at work and had to work a 20 hour shift. Earbuds shockingly made it through 14 hours straight of use. Best earbuds I've owned for on-the-go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
We are thrilled to hear that your WF-1000XM5 earbuds powered through such a long shift with you! It is great to know that the battery life and noise cancelling are meeting your needs for on-the-go professional use.
Thanks for choosing Sony.
Best regards,
Eliab
Best earbud ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. 10/10 would recommend again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichalB,
That is fantastic to hear! Thank you for taking the time to share your 5-star experience with the WF-1000XM5.
We are thrilled that you are enjoying the great sound and great battery life. Our goal with the WF-1000XM5 was to deliver a truly immersive audio experience with the freedom of long-lasting power, and it’s wonderful to know we hit a 10/10 for you.
Thank you for choosing Sony!
Best regards,
Dominick
Walk, Talk, and Chew Gum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work well. The sound is clear, and have various sizes of rubber covers that fit the ear. At first i had trouble getting them to stay in my ears. After changing the rubber piece, I got a better fit. I can walk, talk, and listen to music throughout the day without issue. Not sure these would work for rigorous activities, but they're perfect for ordinary, daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyH, We're thrilled to hear that you're enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Each Generation Gets Better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Predecessors. I have had the prior generation from Sony, going back to 2020, and this one is their best one. Battery life has improved significantly. Roughly 8 hours on ambient and another 8 to 12 with a case recharge. Faster recharged and i get let less complaints of static feedback. I only wear Sony. Sound quality is like wearing an audiophile set of cans.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Worth the money!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, amazing noise cancellation and not uncomfortable at all. Very happy with my purchase and happy that it was available. Same day pick up is always easy and a smooth process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngeleeA,
We're thrilled to hear that you're enjoying their amazing noise cancellation and comfort. Providing a great listening experience is our top priority, and it's wonderful to know that the product exceeded your expectations. We're also glad that you found the same-day pickup process smooth and easy. Thank you for choosing Sony! We hope you continue to enjoy your WF-1000XM5.
Best regards,
-Fred
Best ANC earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is crazy good. The form fact is also great. you forget that you placed it in your ear after a short while
I would recommend this to a friendBrand response from SonyListens
Posted .It's wonderful to hear that you find the ANC on the WF-1000XM5 impressive, Dhakadelphia! Many users have shared similar sentiments, noting that it effectively reduces outside noise, creating an immersive listening experience. The innovative design and comfortable fit make them easy to wear for extended periods, almost making you forget they're in your ears.
Additionally, the foam ear tips significantly enhance noise isolation and overall sound quality.
We appreciate your thoughts on both aspects and hope you continue to enjoy your listening experience!
Thank you for being part of the Sony community and for choosing us!
Best regards,
Gus
Sony Social Media Team
Extremely reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write product reviews, but I am truly impressed with my earbuds. I use them for 6-8 hours every day, and the battery life continues to amaze me. I work outdoors in all kinds of weather, and they have never let me down.The most remarkable experience was during a tornado that knocked down hundreds of trees. At 11:30 at night, I was called out to shut off a natural gas well that had been hit by a tree. I climbed over what felt like a hundred trees in the dark, battling heavy rain and branches. It took nearly an hour to complete what would normally be a five-minute walk.During my trek back, a branch knocked out my right earbud. I searched for it with a flashlight for ten minutes before giving up. Two weeks later, while clearing debris, a coworker found the earbud on the ground. I was astonished. I put it back in the case, doubting it would charge or work. An hour later, it was back to a full charge and playing music perfectly.My coworker was so impressed he bought a pair the next day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nello, Thanks for the 5-star rating! We're glad you are impressed with the earbuds. Enjoy and thanks for choosing Sony. -Craig
they just work!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-very comfortable to wear -great noise cancelation -long battery life -seamless connection between two devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Foslix, we appreciate your positive review! Hope you are enjoying our product. Thanks for choosing Sony. ~Earl
Flawed but wonderful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound for these are great, and both the buds and case are very attractive. I do find they have some weird connectivity issues. For example sometimes only one bud turns on when I take them both out of the case. And I found switching these between my phone and computer frustrating, often resulting in no sound. But I'd still probably buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandi, nice! We're glad you like the fit and sound quality of our product. We understand your feedback regarding the Bluetooth connectivity of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable feel. Would recommend anyone to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello k1dz03,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and comfortable feel of the WF1000XM5 earbuds. Your recommendation means a lot to us, and knowing our earbuds have made such a positive impression truly motivates our team. Thank you for sharing your experience and for your trust in our products.
Best regards,
-Fred
Overpriced but decent performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have some issues actually powering off, or turning on when removed from the case. The battery life is okay, having extra charge in the case is nice. Shame the app to manage them is mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DakotaD,
Thank you for considering Sony products.
We truly appreciate your insights regarding the WF-1000XM5 earbuds and sincerely apologize for the inconvenience you’ve experienced with the earbuds not powering off or turning on properly when removed from the case. We appreciate your comments about the app and will share them with our team as we work to improve our products.
To help resolve these issues, we recommend trying the following steps:
1. Resetting the headset: This can often fix power-related problems. You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Initializing the headset to restore factory settings: This will reset the earbuds to their original settings and may improve performance. Instructions are available here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Good, but some rough patches.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5s? Yeah, they sound fantastic, like a solid punch to the face with sound. ANC is on point, blocks out the world like it’s not even there. But, uh, they’re not exactly comfy. Like, you’re aware you’re wearin’ 'em, you know? The smart ambience thing? It’s useless. Speech recognition for auto-adjusting ANC? Might as well be a brick for all the good it does. And don’t get me started on the charging. Right earbud just won’t charge after a while, and the case? It’s a freakin’ nightmare—don’t always charge when you drop ‘em in. They’re great for sound and ANC, but everything else? Not so much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tastey,
We're delighted to hear that you appreciate the sound quality and noise cancellation of your WF-1000XM5 earbuds. However, we're sorry to learn that you're encountering charging issues and that some features aren't functioning as expected. Your feedback is extremely important to us and is very much appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears.
We have a recommended way of wearing these earbud headphones to reduce discomfort. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
For the Speak-to-Chat function, you can use the “Sony Sound Connect app" (formerly Sony Headphones Connect app) to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. The Speak-to-Chat mode activates when the WF-1000XM5 detects the speech of the person wearing the them, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
If the earbuds do not charge, please visit this link to help resolve the issue: https://www.sony.com/electronics/support/articles/00298367?utm_source=glean
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Expensive But Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them for school and work so they get plenty of use. These have a great fit, great sound, and surprisingly comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamal, it's very good to hear that you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
Nice premium earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, comfortable to wear and lots of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, misstech!
We're so pleased to hear that you're enjoying your WF-1000XM5 earbuds. It's great to know you find them comfortable and that the noise-canceling performance is living up to your expectations. We put a great deal of effort into developing the Integrated Processor V2 and the dual feedback microphones to create an immersive listening experience, so your feedback is very rewarding for our team.
We also designed these earbuds to be packed with useful features, and we're glad you're finding them valuable. We hope they continue to enhance your listening experience every day.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team