Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
It's so great, but a few things hold it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars but there are so many little issues that make them unusable. First, the ear tips. NICE IDEA! It's a silicone foam hybrid. However, they tear easily. the outer layers come off. They are impossible to clean. If you use any alcohol at all or any type of cleaning solution, it eats away at the product. That makes them disposable, unless you don't clean your ear tips. Silicone is the only option, so you have to go after market. Then, good luck getting a good clean fit with aftermarket ear buds. I can't find anything that works perfectly. Once you get a good fit from shoving them in your ear as far as you can, the noise canceling is phenomal, but dies out with any gym movement. Great noise cancelation technology is defeated by a poor fit. Next, connection issues. Using these with my phone at the gym, the right ear regularly loses connection for a short section. Nothing bad, but enough to miss a note in a song. Enough to be annoying. It reconnects in less than a second, but it is frustrating. The phone connection is great, it's a newer model android with the most recent update. The bluetooth has no other issues with any other external speakers, so it's just these. the phone is on the elliptical machine right in front of my face or it is in my pocket as i'm lifting weights. It's constantly the right ear. These sound fantastic and have great noise canceling and may work perfectly with different ear shapes. If you cant put up with the deteriorating ear tips or find a good after market. The dropping connection 20 times in an hour is awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack,
We're truly sorry to hear that you’re experiencing these issues with your WF-1000XM5 earbuds. We understand how disappointing it is when a product that offers phenomenal noise cancellation is hindered by fit and connection challenges. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
For tips and suggestions on how to achieve a better fit with the earbuds, please review the guidance available at:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regarding the connection issues with the right earbud, please try the troubleshooting steps outlined here:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Also, check for firmware updates as these can often resolve connectivity issues and improve overall performance. You can do so by visiting:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the problems persist after trying these steps, please reach out to our product support team directly at 239-245-6354 or via chat at:
us.esupport.sony.com/support/s/support-contact?language=en_US
(Operating Hours: Monday - Friday, 9:00 am to 9:00 pm ET; Saturday - Sunday, 10:00 am to 8:00 pm ET)
We truly appreciate your feedback and hope these steps help improve your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Maria
Excellent sound quality and noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for a month now and am very happy with the purchase. It took a bit of time to get the right size ear attachment but the fact that multiple sizes are included, along with an app to help determine the proper fit made it easier. Battery life is excellent and only have to charge at most twice a month (I use about 5 days/week). Noise reduction is excellent including on planes and with wind noise while walking/jogging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkB,
Fabulous! We are truly delighted to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
A worthwhile upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of these earbuds and as they were wearing out I decided to upgrade. These are an improvement on so many levels. It is a great listening experience! All of the highs come through and the channel seperation is awesome. using the Sony app allows adjustments to improve hearing the lyrics and making the bass just right. I reccomend these to friends and family!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Borgboy, very nice! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Best earbuds out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best earbuds I have ever bought, I remember I used to own the mark 3 and I used to like the quality from those but the connectivity problems were just terrible, with these you have it all, quality audio that is pleasant to the ears, good noise cancelling and really nice connectivity, aaaaah and also you have a nice long battery life, going to keep this pair for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG,
Thank you for the 5-star rating and we're glad to hear that you like sound quality, noise canceling and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
One of the best with LDAC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous XM4 version of these and the XM5 are a much better fit. They are smaller in size which is major. The ear tips sent are not great. I would suggest finding other ear tips, which is what I'm doing now. The sound is really the reason to buy these, as long as you're using LDAC. Meaning most everything except iPhone. The app for these is also a stand out. Get better eartips + adjust the sound settings in the app and you won't be dissapointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, James! We're glad that you are impressed with the amazing sound quality of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Awesome sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sneaky noise cancellation. A lot comfortable than last version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaulM, We are glad that you like the sound quality of your Sony wireless in-ear noise canceling headphones. Thank you for trusting Sony! Vincent
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound quality wise if your little older sound issues in your ear may not be the loudest but very comfortable in the ears that's why I gave it five stars can't get much better than it really is size wise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedcustomer77,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
New Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I was really worried that they were not hung to live up to the hype but i was wrong. Notifications about battery power for the case and headphones keep me square about when to charge. Family and friends hear me clearly with barely anything in the background. Previously i owned a set of Bose headphones and decided to make the switch this holiday season. Refreshing and well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dssingle, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're so glad to hear you like the battery notification option, audio clarity during phone calls, and overall features of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Worth every dollar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've probably come back and bought these same earbuds about 4 times now. The sound quality and noise cancellation are hard to beat. If I ever lose another pair, I'm buying a 5th.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MC431,
We are so appreciative of your incredible loyalty! It's fantastic to hear that the WF-1000XM5 earbuds continue to impress you with their unbeatable sound quality and noise cancellation, making them worth buying again and again. We truly value your dedicated support.
Thanks for choosing Sony.
Best regards, Eliab
Beyond Impressed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are probably the best purchase ive made for myself in a long time. The fitment options are incredible and i love the soft foam. Silicone earbuds usually fall out but these stay firmly in place, long enough to be forgotten about! The noise cancelling feature works so well and the audio quality is second to none. I would recommend these to anyone looking for a new set of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaos, nice! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Solid Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is superb, the only issue if any that I've noticed are the eartips which hurt my ears after a couple hours. Switching the eartips fixes that so besides that their perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRunesmen,
Thanks for the fantastic review! We're thrilled to hear you're enjoying the WF-1000XM5 earbuds' superb sound quality!
We appreciate you sharing your experience with the eartips. Finding the perfect fit is key to comfort, and we're so glad that you were able to resolve the issue by switching them out—the earbuds come with a variety of sizes precisely so every user can find a secure and comfortable fit for their ears.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab
Work well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little large but sounds quality and fit is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElijahL, thanks for sharing your thoughts on the Sony - WF1000XM5! We're glad to hear you're enjoying the great sound quality with premium noise cancellation and comfortable fit of these earbuds. We also appreciate your comment about the size, as it helps improve future versions of the product. Thanks for choosing Sony! Regards, -Dominick
The best getting better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been buying the xm series of wireless headphones since the 3. Had 3 pairs of those and loved them. These improve on the sound and shrink it down to an even smaller form factor. They are great headphones but I find myself missing the larger size of the others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skii,
Thank you for being a loyal member of the XM series family! We're thrilled to hear that you love the improved sound and smaller design of the WF-1000XM5 earbuds. We appreciate your feedback and understand that personal preference plays a big role in finding the perfect fit.
Thanks for choosing Sony.
Best regards,
Eliab
To good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good to use, nice sound , nice quality, when I put in ear so comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RajkumarM,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality, comfortable and modern design and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
I'm hard to please but these are impressive!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have the Bose Quiet Comfort II and Airpod pro 2 earbuds. Both have fantastic noise cancellation but lack multi-point connect to any 2 devices. I purchased these xm5s so that I can connect to my iphone and work pc. I was afraid the ANC wouldn't meet my standards but wow! I think the ANC on these may be the best I've experienced yet. The key is to get a good fit by choosing the right tips. They are very comfortable, stellar sound and setup was easier than I thought it would be. I still have to test out the call quality but so far - I'm very happy with these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HereWeGoAgain, Thanks for sharing your experience with the new Sony WF1000XM5 Wireless earbuds. We're happy that you are impressed with the WF1000XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
Incredible battery, sound, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't ask for much more. They are comparable to my wh xm4s (the headphones). I'd say they have less bass but still are in the same league. Ever since I've gotten these, I've used my headphones less just for the incredible comfort. I've never had battery problems (especially with how convenient it is to wirelessly charge them) and I've dropped them on concrete before with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFan, We are glad that you like the sound quality, noise canceling feature and battery life of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
Fairly good earbuds minus the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had a different pair of wireless Sony earbuds that had a wire connecting them together. I needed something that provided a true wireless fit. These are working great so far for what I needed. Unfortunately I do believe them to be a little pricey still.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback and for choosing the Sony WF-1000XM5 earbuds, BestBuyPurchaser. We're glad to hear that the true wireless design is meeting your needs and that you’re enjoying the fit and performance compared to your previous model with a connecting wire.
We understand your thoughts regarding the price. The WF-1000XM5 earbuds are designed with advanced noise cancellation technology, improved sound quality, and a more comfortable fit, aiming to provide a premium listening experience. They also feature adaptive sound control, long battery life, and high-quality call performance. We constantly strive to offer products that deliver long-term value and enhanced features to our customers.
Your feedback on pricing is important to us, and we will share your comments with our team. Thank you again for your review and for being part of the Sony community.
Best regards,
Gus
Sony Social Media Team
THE CASE IS CHARGING, BUT IT WON'T UPDATE THE %
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had these for a few hours, but wanted to write a review because my experience has been great compared to pixel buds pro & Beats studio +. I also came from airpods pro 2nd generation- and in comparison they are about the same. It does take some getting used to, the app isn't the most user friendly either. There is just a lot going on, because they have a lot to offer so its not a bad thing- just, again, takes some getting used to. I also wanted to mention, because I almost returned them thinking they were defective, that when you are charging the case without the buds in them- the app will only show the percentage they were on the last time the buds were in them. I thought the case was not holding a charge, but when i put the buds back in the case - it updated it and showed they were charged at 100% (oops, lol). I'll update this after some time passes though, because for this much money- I would have loved to see more detailed reviews. They all seem to have different results.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krissyp,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Sony Headphones Connect app is greatly appreciated. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app).
Feel free to provide us an update about your additional experience with these amazing headphones.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph