Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Great headphones for listening to music!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Sound quality is amazing. Nice bass. Good noise cancelling. I like that you can switch between devices. I use two phone for work and this a very handy. I would have given five stars but the call quality is not very good. People have a hard time hearing me when. Using the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chino, we're glad you like the sound quality of our product. We understand your feedback regarding the call quality of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life, Sound quality
Best earbuds out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best earbuds I have ever bought, I remember I used to own the mark 3 and I used to like the quality from those but the connectivity problems were just terrible, with these you have it all, quality audio that is pleasant to the ears, good noise cancelling and really nice connectivity, aaaaah and also you have a nice long battery life, going to keep this pair for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG,
Thank you for the 5-star rating and we're glad to hear that you like sound quality, noise canceling and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
A worthwhile upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of these earbuds and as they were wearing out I decided to upgrade. These are an improvement on so many levels. It is a great listening experience! All of the highs come through and the channel seperation is awesome. using the Sony app allows adjustments to improve hearing the lyrics and making the bass just right. I reccomend these to friends and family!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Borgboy, very nice! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
New Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I was really worried that they were not hung to live up to the hype but i was wrong. Notifications about battery power for the case and headphones keep me square about when to charge. Family and friends hear me clearly with barely anything in the background. Previously i owned a set of Bose headphones and decided to make the switch this holiday season. Refreshing and well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dssingle, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're so glad to hear you like the battery notification option, audio clarity during phone calls, and overall features of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
A welcomed upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly? These are a nice upgrade over the XM4s. The dual connection works almost seamlessly between my S23 Ultra and Tab s8 Ultra. The smaller size sits more comfortable in my ears which has been a pain point for me from the weight of the XM4s. These XM5s have great sound quality, really cool features with Google Assistant as well as nodding your head to answer calls, or shaking your head to decline calls. Don't let the glossy plastic finish fool you, these aren't cheap at all. I've been on the hunt for a good set of daily drivers and I have finally found it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Anthony! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Comfort, Sound quality
Great Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great, some of the best noise cancelling I've ever used. They're super comfortable too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoeB,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the exceptional noise cancelling and comfort of the WF1000XM5 earbuds. Your recognition of their quality means a lot to us, and it inspires us to continue delivering products that enhance your listening experience with both performance and ease. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Bass, Fit, Sound quality
SOLID Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise canceling earbuds, comfortable, great for music and has good bass. Overall solid pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando,
Awesome! We're thrilled that you are enjoying the noise canceling function, comfort, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Solid Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size options were good. Earbuds felt snug . Audio was best I’ve heard so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Timothy! We're delighted to hear that you enjoyed the variety of size options and that the earbuds provided a snug, comfortable fit. The WF-1000XM5 is designed with multiple ear tip sizes to help users achieve the best possible comfort and audio experience, so it's wonderful to know this worked well for you. We're especially glad you found the audio quality to be outstanding—it means a lot to us that it’s the best you’ve heard so far! Enjoy your listening experience, and thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Awesome sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sneaky noise cancellation. A lot comfortable than last version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaulM, We are glad that you like the sound quality of your Sony wireless in-ear noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Good, but some rough patches.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5s? Yeah, they sound fantastic, like a solid punch to the face with sound. ANC is on point, blocks out the world like it’s not even there. But, uh, they’re not exactly comfy. Like, you’re aware you’re wearin’ 'em, you know? The smart ambience thing? It’s useless. Speech recognition for auto-adjusting ANC? Might as well be a brick for all the good it does. And don’t get me started on the charging. Right earbud just won’t charge after a while, and the case? It’s a freakin’ nightmare—don’t always charge when you drop ‘em in. They’re great for sound and ANC, but everything else? Not so much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tastey,
We're delighted to hear that you appreciate the sound quality and noise cancellation of your WF-1000XM5 earbuds. However, we're sorry to learn that you're encountering charging issues and that some features aren't functioning as expected. Your feedback is extremely important to us and is very much appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears.
We have a recommended way of wearing these earbud headphones to reduce discomfort. Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
For the Speak-to-Chat function, you can use the “Sony Sound Connect app" (formerly Sony Headphones Connect app) to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. The Speak-to-Chat mode activates when the WF-1000XM5 detects the speech of the person wearing the them, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
If the earbuds do not charge, please visit this link to help resolve the issue: https://www.sony.com/electronics/support/articles/00298367?utm_source=glean
Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
- Pros mentioned:Comfort, Sound quality
Amazing earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound absolutely amazing and are super easy to use as well as customize using the app. Only reason these aren’t perfect is that they are a little heavy sitting in the ears and can start to hurt a little bit. However after a few months they feel as comfortable as can be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanS, Thanks for sharing your experience with the Sony XM5 Wireless earbuds. We're glad that you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Fit, Sound quality
Incredible audio
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds I've owned. Sound quality is second only to my professional studio headphones. Noise cancelling is wonderful, I can now play music at Lowe's volumes on the bus and hear Clearly. App is minimal and convenient. Controls are responsive without being too sensitive. Did perfectly in ears but comes with different sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shez, awesome! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Fit, Sound quality
Great buds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were what I was looking for as far as being compact and comfortable and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .You've made a great choice, JulianR!
We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Best bluetooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and best fit! Plus the battery seems to last all day. It says 8 hours but I usually hear the low battery by the time I get home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fiesta,
Amazing! We're glad that you are enjoying the sound quality, fit, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Beyond Impressed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are probably the best purchase ive made for myself in a long time. The fitment options are incredible and i love the soft foam. Silicone earbuds usually fall out but these stay firmly in place, long enough to be forgotten about! The noise cancelling feature works so well and the audio quality is second to none. I would recommend these to anyone looking for a new set of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaos, nice! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
THE CASE IS CHARGING, BUT IT WON'T UPDATE THE %
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had these for a few hours, but wanted to write a review because my experience has been great compared to pixel buds pro & Beats studio +. I also came from airpods pro 2nd generation- and in comparison they are about the same. It does take some getting used to, the app isn't the most user friendly either. There is just a lot going on, because they have a lot to offer so its not a bad thing- just, again, takes some getting used to. I also wanted to mention, because I almost returned them thinking they were defective, that when you are charging the case without the buds in them- the app will only show the percentage they were on the last time the buds were in them. I thought the case was not holding a charge, but when i put the buds back in the case - it updated it and showed they were charged at 100% (oops, lol). I'll update this after some time passes though, because for this much money- I would have loved to see more detailed reviews. They all seem to have different results.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krissyp,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Sony Headphones Connect app is greatly appreciated. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app).
Feel free to provide us an update about your additional experience with these amazing headphones.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Very Good Sounding Earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These earbuds really surprised me with the sound quality and bass, coming from the AirPods Pro 1st Gen this is a huge imrpovement in both those aspects. If you’re a basshead defintely consider these earbuds, the only area they fall behind in is noise cancellation, its not the best but not bad either. Overall very solid pair of earbuds so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Jose! We're glad that you are happy with your new Sony earbuds. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort
Incredible battery, sound, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't ask for much more. They are comparable to my wh xm4s (the headphones). I'd say they have less bass but still are in the same league. Ever since I've gotten these, I've used my headphones less just for the incredible comfort. I've never had battery problems (especially with how convenient it is to wirelessly charge them) and I've dropped them on concrete before with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFan, We are glad that you like the sound quality, noise canceling feature and battery life of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, good sound quality, good fit. Would recommend and would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mstren,
Thank you for choosing Sony!
We're delighted to know that you're enjoying the WF1000XM5 earbuds and truly appreciate your recommendation. Your positive experience inspires us to keep providing high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, the sound is good, and the feel is good. The application is convenient but not necessary.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Changobananas,
Thank you for choosing Sony!
We sincerely appreciate you taking the time to share your feedback. It is rewarding to know that you are pleased with the sound, fit, and app functionality of the WF-1000XM5 earbuds. Your positive experience is important to us.
Best regards,
-Fred