Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Great switch from AirPods.
MelEricS Posted
Talk about about a learning curve moving from AirPods to Sony but I'm kinda glad they did. The noise cancellation is much better allowing for the volume to not need to be so high. Also, speaking on the phone is slightly better. Battery life is also much better!!! With updates they are also working very similar to AirPods anyone when connected to iPhone. Slightly more secure in the ear too.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi MelEricS, You've made an excellent choice! We're delighted to hear you're enjoying the exceptional noise cancellation, great phone call quality, long battery life, stable and comfortable fit, and overall performance of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Rated 5 out of 5 stars
Sony earbuds
YessicaM Posted
Love these earbuds! I think the foam tips are great and noise cancelation is great. Always been a fan of sony products.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hello YessicaM,
Thank you for choosing Sony!
We're thrilled to hear that you love your WF-1000XM5 earbuds. The foam tips are indeed designed to provide both great comfort and an excellent fit to enhance the noise-cancellation experience. Your ongoing support for Sony products is greatly appreciated. Thank you for being a valued Sony customer.
Best regards,
-Fred
- Rated 5 out of 5 stars
Sony Ear Buds
Lindsey Posted
They are simply amazing! 10/10. I wear them every day at work , and they work like a dream! Noise cancelling is a 10/10 and they turn off when you want to join the conversation around you and turn back on when you stop talking, they're incredible!
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hello Lindsey,
Thank you for choosing Sony!
We’re elated to hear that the WF1000XM5 earbuds deliver an exceptional experience and have become your daily companion at work. It’s a true pleasure to know the noise cancelling and smart features perform flawlessly. Thank you for your outstanding feedback.
Best regards,
-Fred
- Rated 5 out of 5 stars
Amaizing sound
Vsalsa Posted
I love the tight grip to my ears without hurting, which provides amazing sound. Its connectivity to different electronics makes life a breeze. Enjoy sound quality at its best. I truly felt in love with them.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hi Vsalsa, we're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
- Rated 4 out of 5 stars
Great performance headphones
ASLChicago Posted
Great sound and battery life. Best noise canceling I have tried so far. Clear calls and crisp sound listening music. Only con so far: not easy to grab out from case.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hi ASLChicago, Thanks for the positive review! We're glad that you are enjoying your new Sony XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We're sorry to hear that you are having trouble taking the earbuds out from the case. We'll take this as a feedback as it can help us improve in the future. Thank you for choosing Sony! -Craig
- Rated 4 out of 5 stars
Major upgrade from XM3s
YouJean Posted
Never had the XM4s but these are definitely a huge upgrade from the XM3s. Super light in the ear and ANC is much better. Call quality is also vastly improved from the XM3s. Only wish is that the transparency was a bit better.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
- Rated 5 out of 5 stars
SONY!!!
GregorioL Posted
This product is everything you want. Sound quality is the best. Comfortable in the ear. Battery life is great. I'm very happy with my purchase.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi GregorioL, Awesome! We're very happy to hear that you're satisfied with the excellent sound quality, comfortable fit, and great battery life of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Rated 5 out of 5 stars
Fantastic
Kolawole Posted
Awesome sound and battery last longer than usual EarPods.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Thank you for sharing such a positive review, Kolawole! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
Thank you for choosing us!
Gus
- Rated 5 out of 5 stars
Great earbuds
CaroY Posted
I love these earbuds. They have great noise cancelling capabilities and the sound quality is excellent. The battery life is amazing. Perfect for long flights.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi CaroY, fabulous! We're happy to know that you love your WF-1000XM5. Also, we're thrilled that you're satisfied with its amazing sound quality, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Rated 4 out of 5 stars
Amazing but could be better
punch Posted
The sound quality is amazing and has good noise cancellation but the transparency could be better but apart from that they are one of the best earbuds you can buy
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi punch!
Thank you for your feedback regarding the WF-1000XM5 earbuds. We are delighted to hear that you find the sound quality amazing and appreciate the noise cancellation feature. We also appreciate your thoughts on the transparency aspect, as it helps us to continuously improve our products.
The WF-1000XM5 earbuds feature adaptive sound control and a long battery life, ensuring a fantastic listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Rated 5 out of 5 stars
Best Headphones
Deepanda Posted
These headphones are the best Bluetooth headphones I’ve ever bought. They have great sound quality and I can’t see myself using any other headphones. They fit in my ear perfectly and I have no complaints at all.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Deepanda,
Amazing! We're glad that you are enjoying the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Good quality.
EricR Posted
Fit well. I love the options to select the best fitting ear piece. Easy to use. It did cancel the background noise. Quality listening. Nothing to dislike.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Hi EricR, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Rated 5 out of 5 stars
Customers who want want above average sound qualit
Gabby Posted
I bought this earbuds for my boyfriend and he truly loves them. He listens to a vast array of music geners and to him he found his earbud soul mate . Noise canceling is unmatched .
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Thank you for your fantastic review, Gabby!
We're so pleased to hear that your boyfriend loves his new WF-1000XM5 earbuds and that he's found his "earbud soulmate." It's incredibly rewarding to know that the sound quality is meeting his needs across all his music genres and that he feels the noise canceling is unmatched.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Rated 5 out of 5 stars
Sony wireless earbuds
DerekS Posted
Sound great, noise cancelling is solid. Couldn’t be better for the gym or work.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi DerekS!
It is fantastic to know that these WF-1000XM5 are your go-to buds for both your workouts and your workday. We’re glad they’re staying secure while you move!
Thanks for choosing Sony!
Best regards,
Estefany
- Rated 5 out of 5 stars
My Best Buy
BoyWyn Posted
This is indeed the best headset I've ever owned. The headset that stay in my ears during my entire 1.5 hrs. walk daily. Superb sound.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi BoyWyn,
Thank you so much for your positive feedback! We're glad to hear that you found the perfect headset that suits your needs and expectations. We really appreciate you like the superb sound quality and comfortable fit of the WF1000XM5. Thanks for choosing Sony! - Kris
- Rated 5 out of 5 stars
Amazing earbuds
PatrickW Posted
Awesome sound quality and lots of options. The sound cancelling is amazing for a plane ride or commuting. The app is also easy to use, as is connecting to new devices.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi PatrickW,
We are excited to hear that you are enjoying the awesome sound quality and the many options of your WF-1000XM5 earbuds! It is fantastic to know that the noise canceling is amazing for commuting and plane rides.
Thank you so much for choosing Sony!
Best regards,
Dominick
- Rated 4 out of 5 stars
Very nice
Bason Posted
Really good sound quality and noise cancellation is great too. Ear tips are a little uncomfortable and transparency mode isn’t as good as pro 2’s. 8.5 out of 10
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi Bason, thanks for sharing your experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality and noise cancellation of these earbuds! We’ve taken note of your feedback about the ear tips and the transparency mode as we always strive to make our products deliver a better experience for our customers. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Rated 5 out of 5 stars
Best Buds
klmx Posted
These are the best sounding earbuds I’ve ever heard as what I expected from Sony . They have a really nice high definition sound quality making them sound more like loud speakers!!
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hi klmx, thank you so much for the amazing feedback! We're really happy to hear that the Sony - WF1000XM5 are the best-sounding earbuds you've ever heard, that's exactly the kind of experience we aim to deliver! Sony's commitment to high-resolution audio really shines through in this model, and we're glad you noticed how full and rich the sound is—almost like having a set of high-quality loudspeakers in your ears. Thanks again for choosing Sony! Best regards, -Dominick
- Rated 5 out of 5 stars
Worth Purchasing
froggyimba Posted
As someone with small ears, I have tried numerous earbuds but every-time I would wear apple airpods or the linkbuds they would just come off immediately and I have tried getting smaller buds for it but wouldn’t stay in my ears for long. I came across these ones and tried them on literally right after I exited the store. I saw another review as they had a similar situation like me and I had high hopes. I only wore one earbud throughout the duration of the car ride and couldn’t hear my surroundings. I am really happy with my purchase as I also have the WH-1000XM4 headphones and I use them as my gaming headphones. If you are thinking about buying new earbuds or a replacement, you should definitely invest in these ones.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver
Brand response from SonyListens
Posted
Thanks for the amazing feedback, froggyimba! We're happy that you like the noise canceling feature of the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
- Rated 5 out of 5 stars
Upgrade worth it
JHdZ Posted
Upgraded from XM4. Totally worth it. Good sound quality. Good battery life. Don’t love the app, but overall happy.
I would recommend this to a friendThis review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Brand response from SonyListens
Posted
Hello JHdZ, We are glad that you are overall happy with the sound quality and battery life of your Sony wireless noise canceling in-ear headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent