Customer Ratings & Reviews

Hi lost687,

You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the size, weight, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi JockoMags, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Thank you for the fantastic review, MichaelS!

We are absolutely thrilled to hear that the search is over and you found exactly what you were looking for with the WF-1000XM5. It’s wonderful to know that our noise-canceling technology and feature set stood out even after trying other brands. We’re so glad you’re enjoying the premium Sony experience. Thank you for choosing us!

Best regards, Gus, Sony Social Media Team

Perfect! You've definitely made a great choice, Ashley! We are extremely pleased to know about your satisfaction with the very comfortable fit design, exceptional sound quality, and amazing noise canceling feature of your WF-1000XM5. Thank you very much for sharing your awesome experience and for choosing Sony! - Romeo

Hi SaulR,

We are sorry to hear that the fit of the WF-1000XM5 didn't work out for you. We appreciate your feedback regarding the comfort and are glad you enjoyed the sound quality while you had them.

Thanks for choosing Sony.

Best regards,
Eliab

Hi jfh007, Thank you for the positive review! We're very pleased to hear you appreciate the excellent sound quality and a more compact design of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam

Hi, RajkumarM,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality, comfortable and modern design and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us. Do not forget to download the Sony Sound Connect app to enhance the experience!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi Solomon,

Perfect! We're glad that you are enjoying the sound quality of the headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!

-Ralph

Thank you for the fantastic review, EvanH!
We are absolutely thrilled to hear that your WF-1000XM5 earbuds are providing the stellar experience you've come to expect from Sony!

It’s incredibly rewarding to know that the sound quality is "killer" and that you find the noise canceling unreal. We designed these earbuds to deliver premium, clean audio and industry-leading noise isolation, so your feedback is a wonderful validation of that effort.

We also appreciate you highlighting their reliability and secure fit, even during activities like mowing or flying. It's great to hear that they provide the pure comfort you need for all-day listening.

Thank you for choosing Sony for your personal audio needs and for sharing your experience. We also value your note on the weight and your tip about the Comply foam tips, as feedback like this helps us continuously improve.

Best regards, Gus, Sony Social Media Team

Hi SoledadV,

Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Thank you for taking the time to share your feedback and for choosing the Sony WF-1000XM5 earbuds, BestBuyPurchaser. We're glad to hear that the true wireless design is meeting your needs and that you’re enjoying the fit and performance compared to your previous model with a connecting wire.

We understand your thoughts regarding the price. The WF-1000XM5 earbuds are designed with advanced noise cancellation technology, improved sound quality, and a more comfortable fit, aiming to provide a premium listening experience. They also feature adaptive sound control, long battery life, and high-quality call performance. We constantly strive to offer products that deliver long-term value and enhanced features to our customers.

Your feedback on pricing is important to us, and we will share your comments with our team. Thank you again for your review and for being part of the Sony community.

Best regards,
Gus
Sony Social Media Team

Hi JorgeC,

Thank you for the 5-star review! We're so happy to hear that you're enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds. The crisp sound you're experiencing is thanks to a key feature of these earbuds: the Dynamic Driver X. This specially designed driver unit provides a wide frequency response and is engineered for low distortion, ensuring your music sounds as clear and detailed as the artist intended.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Thank you for the review, MacP!

It is awesome to hear that the WF-1000XM5 earbuds have claimed the top spot as your favorites. We are especially glad that you're finding the noise canceling so effective—we put a lot of work into those dual processors to make sure they can handle almost any environment. It’s also great to know that the wireless charging is making your daily routine even more functional!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi TorresG,

Thanks for commenting. While we are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry you're experiencing Bluetooth connection issues while your headphones are placed in the charging case. This is certainly not the news we'd like to hear from you. To avoid this problem, please ensure that your headphones are placed correctly into the charging case so they turn off automatically. Place the left headset unit (the one with the tactile dot) back into the left hole of the charging case, and place the right headset unit back into the right hole of the charging case. Each headset unit will be positioned correctly in the charging case due to the built-in magnet. You may also try cleaning the contact points on the charging case and earbud headphones to further troubleshoot the issue. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779810.html?search=when%20not%20use
https://www.sony.com/electronics/support/articles/00249895

I hope this helps.

Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi DanielR,

That's very nice to hear! We're glad that you're enjoying the noise canceling of the headphones. We're hoping for your next Sony purchase and thank you for support Sony!

-David

Hi ClassyC,

Thank you for the purchase! We're glad to hear that you like the comfortable design and clear call quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hi Someone,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, fit, and charging case of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Aside from having the right fit, the other steps on this link may help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Wayback718,

You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Mase, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl