Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
K.Yim
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's great for everyday use. Great Sound quality. The battery last for the whole day. The recharge is fast. The only problem would be answering phone calls as the volume is not high enough and the outside sounds affect the calls most of the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TszchunY,
Thank you for choosing Sony!
We're excited to hear that you're enjoying your WF-1000XM5 earbuds for everyday use, especially appreciating their excellent sound quality, impressive battery life, and fast recharge capabilities. We sincerely apologize for the inconvenience caused by the call volume and external noise during calls, and we understand how that can affect your experience.
To help improve your calling experience, we suggest ensuring the earbud tips fit snugly, which can significantly enhance sound isolation and call clarity.
Additionally, please verify in your video calling app that the speaker or microphone setting is set to Hands-Free.
You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?utm_source=openai
We’re committed to helping you get the most from your earbuds, so if the issue persists, please don’t hesitate to reach out to our dedicated support team for further assistance. You can find all the contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Great sound, Excellent Noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Excellent sound. Spectacular noise cancellation. Connectivity can be lagging a little bit in certain condition. But overall, I would highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM,
We are thrilled you're enjoying the excellent sound and spectacular noise cancellation of your WF-1000XM5 earbuds! If you encounter any connectivity lag, try toggling the "Priority on Stable Connection" setting within the Sony Headphones Connect app. Thank you for the high recommendation and for choosing Sony.
Best regards, Eliab
Solid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones, only annoyances are that 1) the foam tips fall apart within a few months, 2) the touch controls go nuts when it rains a little, and 3) sometimes when cars pass by the bluetooth connection glitches for a few moments. The eartips is an easy fix (with more money of course) but the sensitivity in rain is so annoying when it happens and there isn't a way to turn it down or something. Oh well, maybe in 5 years when I get the WF1000XM7 it'll be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishmam,
Thank you for the review. We're glad to hear that you like the headphones. We're sorry to hear that. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
We will surely take note of this feedback and thank you for choosing Sony!
-David
Awesome Sounds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the previous model year, and these new ones still step up the game with better sound and noise cancellation. One of the best features is the size reduction of the buds and yet still keeping some of the best sounding drivers!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, Yessir!
We are truly delighted to hear your satisfaction with the smaller size design compared to the previous model, amazing sound quality, and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for being a Sony WF-1000XM4 & WF-1000XM5 owner and for trusting Sony!
- Romeo
Overall Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds seal great against my ear so I hardly use the noise cancelling and the long battery life is a plus. I usually get about 7-8hrs at a low-medium volume with no noise cancellation/ pass through.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello M3tr0d0b3b00min,
We're delighted to hear that the earbuds seal well and that you appreciate the long battery life. It's fantastic that you are getting 7–8 hours of use at a low-medium volume without noise cancellation or pass-through. You can control the noise-cancelling settings via the touch sensor on the left earbud or through the Sony | Headphones Connect app, which allows you to toggle between noise-cancelling modes and ambient sound modes according to your preference. This feature could be particularly beneficial in noisy environments to enhance your listening experience. Thank you for choosing Sony!
Best regards,
-Fred
Review over Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was amazing but the fit wasn't as great. The sound quality is worth it but the fit isn't great if you're gunna use it while running or working out. Otherwise, the sound quality is better than the Bose imo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giovanni,
Thanks so much for sharing your feedback on the WF-1000XM5. It's fantastic to hear that you're loving the sound quality.
We're genuinely sorry, however, that the fit isn't quite working out for you, especially during activities like running or working out.
To help you get that perfect seal and stability you need for active use, we strongly recommend you experiment with the different sizes of ear tips included in the box. Even a slight change in size can make a huge difference in stability and overall seal.
We hope this suggestion helps you get the secure fit you need!
Thanks for considering Sony and for your feedback.
Warm regards,
Estefany
Excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, great sound quality, decent ambient sound mode. They gotta be slammed into your ear canals to sound good, though. The app is cool, and it’s neat to be able to fine tune the audio. AI-audio upsampling on the fly is extremely nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DanielG,
Thanks for the review! We are delighted to hear how much you are loving your Sony headphones and their amazing Sound quality. We are glad you are taking advantage of the App and the features you can enhance over there! As a recommendation, you might want to give a try to different Earbuds Tips to find the ones you feel most comfortable with.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for. My AirPods wouldn’t hold a charge and the ANC was horrible. I got these for the noise canceling and they are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamGuerrant,
Thank you for choosing Sony!
It's rewarding to hear that the WF-1000XM5 earbuds are exactly what you were looking for! We're glad their great noise-canceling feature has made such a positive difference for you. Thank you for sharing your experience.
Best regards,
-Fred
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have been my gym companion for a long time now, I love the bass and the music clarity they have. To this day I think they are still better than the AirPods Pro 2. They have excellent noise cancelling Bass is a must and bass don’t disappoint And the clarity so very good, overall I love these and would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairC, Thank you for the positive review! We're glad you're enjoying the bass and music clarity, excellent noise canceling, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Sony earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and offering. The only issue I've had is not with the earbuds themselves.. Rather it's the case (if you drop it on the floor.. It will open up and your earbuds will fly away rather far). [Wish the hinge was way stronger]
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EnriqueL,
Thanks for the review and the 5-stars rating! We appreciate the feedback and it surely can be taken in consideration for future references. We are really happy to hear how much you are enjoying your Sony Earbuds and the amazing Sound quality!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Birthday Gift
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband because a friend of mine's husband suggested them. The quality is equivalent to the Sony brand and congruent with the price point. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanceMommaOC,
Thank you for choosing Sony!
It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!
Best regards,
-Fred
Amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Elite all around
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid all around ear buds. Comfortable options. Sound quality elite. Easy to connect and setup out of the box. Never had the battery die yet after 5 months of rigorous use. Pretty stylish too. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dtrain! You've made a great choice! We are extremely pleased to hear your satisfaction with the very comfortable fit design, ease of Bluetooth connection & setup, long-lasting battery life, stylish design, and exceptional sound quality of these headphones. Thank you very much for recommending our WF-1000XM5 and for choosing Sony! - Romeo
Bought a second pair again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy this pair again because of the over all design and quality sound. I grabbed a pair of the new Bose ultra and the Bluetooth connection and discomfort made me buy these again. Looking forward to the next model. Over all these Sony don’t need much improvement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jaeger,
We're thrilled to hear that you decided to purchase the WF1000XM5 again due to its overall design and exceptional sound quality. Your enthusiasm for our products means a lot to us! We’re also excited about what’s coming next and hope you’ll love our future models just as much. Thank you for choosing Sony!
Best regards,
-Fred
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit great. Use them mostly at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam
Great earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've ever bought! The sound is amazing, and the battery lasts. I have tried Beats, Bose, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanG,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
much better than XM3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much better than Sony - WF1000XM3. smaller, fits tighter and better noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanK, Thank you for your review of the WF-1000XM5! We're glad to hear that you find them much better than the WF-1000XM3. The improvements in size, fit, and noise-canceling capabilities are significant upgrades that many users appreciate. The smaller design and tighter fit enhance comfort and stability, while the advanced noise-canceling technology provides a superior listening experience. Thanks for choosing Sony! -Sam
Great headphones. Better than AirPods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Upgraded from XM4 and very similar but lighter with better battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STCFL, Fantastic! We're thrilled to hear that you find your WF-1000XM5 to be a great upgrade from the XM4, especially noting their lighter weight and improved battery life. We appreciate your comparison to AirPods and are glad that our headphones have met your expectations. Your feedback is invaluable to us, and we're delighted that you're enjoying the enhanced features of the WF-1000XM5. Thank you for choosing Sony! - Romeo
Best purchase I made in recent time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy that I made decision to buy the product . I was in Best Buy Folsom store and Consultant in the store recommended this product . High Quality in sound , Better noise cancellation and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RameshPerumalraja, Congratulations on getting your new earbud headphones. We are so happy to learn you love the excellent noise cancellation and exceptional sound quality these headphones deliver. Glad to know you appreciate the amazing battery life of the WF-1000XM5 that is also noteworthy. Thank you for sharing such a wonderful shopping experience. Enjoy! -Jess