Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
These walk laps around the airpods pro 3 any day
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing, Quality, sound quality, noise canceling and battery life are top notch on this things. The airpods pro 3 are now at this headphones level but its amazing apple too this long to catch up to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFbz,
We are thrilled to hear that the noise canceling and battery performance of your WF-1000XM5 are hitting all the right notes for you. It is wonderful to know that our dedication to audio engineering continues to stand out, even in a competitive landscape.
We are honored to have earned a spot in your daily listening routine. Thank you for choosing Sony for your premium audio experience.
Regards,
Dominick
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clayton,
Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! you will love it. battery last a long time too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanG,
You made the right choice! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
Very happy...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 6 months i have tried probably 2 dozen pairs of buds. these have great sound and comfort. very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Solid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones, only annoyances are that 1) the foam tips fall apart within a few months, 2) the touch controls go nuts when it rains a little, and 3) sometimes when cars pass by the bluetooth connection glitches for a few moments. The eartips is an easy fix (with more money of course) but the sensitivity in rain is so annoying when it happens and there isn't a way to turn it down or something. Oh well, maybe in 5 years when I get the WF1000XM7 it'll be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishmam,
Thank you for the review. We're glad to hear that you like the headphones. We're sorry to hear that. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
We will surely take note of this feedback and thank you for choosing Sony!
-David
Elite all around
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid all around ear buds. Comfortable options. Sound quality elite. Easy to connect and setup out of the box. Never had the battery die yet after 5 months of rigorous use. Pretty stylish too. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, Dtrain! You've made a great choice! We are extremely pleased to hear your satisfaction with the very comfortable fit design, ease of Bluetooth connection & setup, long-lasting battery life, stylish design, and exceptional sound quality of these headphones. Thank you very much for recommending our WF-1000XM5 and for choosing Sony! - Romeo
Best wireless earbuds with anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and audio quality. Primary device is my phone but switching between other devices for the 2nd device is pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanB,
We’re delighted to hear that. Thank you for sharing your fantastic 5-star review of your Sony earbuds—the excellent noise canceling, impressive audio quality, and seamless switching between devices really make a difference in everyday use. It’s great to know your experience has been so smooth and enjoyable.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
Good, but not great - suggest trying before buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would encourage to try them in-store first... The sound quality is good in a controlled environment, but for activities and plane travel not so good in my opinion. I bought these after using the Sony WH-1000XM5 over-ear headphones. I wanted a more portable option. Unfortunately these will not fit my ears well. At home I tried all ear cup options that came with it, and also bought an after market version. After finding the best fit and wearing them at home (still concerned with them falling out), I traveled with them. On the plane they kept falling out after 15-20 minutes. Then touching them causes the controls to kick-in. I finally disabled the touch controls, and had to keep pushing them in. Even with tight fit after pushing in, the noise canceling is not near the quality of the Sony WH-1000XM5. I know it won't match an over-the ear style, but was quite disappointed overall. For plane travel now I will only use the Sony WH-1000XM5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, Thank you for sharing your feedback on the Sony WF1000XM5.We understand your concerns regarding the fit and performance of the WF-1000XM5 earbuds, especially in comparison to the WH-1000XM5 over-ear headphones. For further assistance regarding the fit of the earbud tips, we suggest contacting contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Best purchase I made in recent time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy that I made decision to buy the product . I was in Best Buy Folsom store and Consultant in the store recommended this product . High Quality in sound , Better noise cancellation and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RameshPerumalraja, Congratulations on getting your new earbud headphones. We are so happy to learn you love the excellent noise cancellation and exceptional sound quality these headphones deliver. Glad to know you appreciate the amazing battery life of the WF-1000XM5 that is also noteworthy. Thank you for sharing such a wonderful shopping experience. Enjoy! -Jess
Sony earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is the best I’ve ever experienced for earbuds. I had to purchase after market foam tips to get the right fit. The cost is very high
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChanceT,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. It's good to know that you were able to get the right fit for the headphones. To achieve the best fit and comfort, it is recommended to wear the headphones properly. You may refer to this link for more information:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-Ralph
worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds out perform the Beats Pro fit but slowly slide out of my ears, adaptive ANC is awesome to change passthrough of ambient sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinS,
Thanks for commenting! We are thrilled to hear about your satisfaction with the amazing performance of your WF-1000XM5 compared to other headphones' brand. Also, we are glad that you're enjoying the auto adjustment of the noise canceling function by behavior recognition (Adaptive Sound Control Feature) of the headphones. We greatly appreciate your input about the fit. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
- Romeo
Pricey - but very probably worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have ever used in terms of sound quality and noise cancellation. Whether I listening to music or watching a movie the sound is excellent. Using them on an airplane, the noise cancellation was excellent it reduces the sound of the aircraft to a nearly inaudible buzz. My one and only complaint is the fit of these earbuds. I think the most comfortable earbuds I've ever bought were jaybird, but their most recent entry into earbuds had some inexcusable issues. If Sony would improve the comfort and fit of their earbuds this would be the best earbud on the planet. I'm still giving these earbuds five stars because after a month of using these earbuds I've gotten used to the way they fit. I still think the fit could be better, but these fit passably well.
I would recommend this to a friendGreat upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the prior model. Better noise cancelling, smaller and more fitted to the ear, and the same amazing sound you would expect from a pair of Sony ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Android4Life, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl
No more bose.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I switched from bose qcii earbuds to these. Too good of sound quality. The battery life goes on and on. Sony stole me from bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ODIN1123, great! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation I use them while mowing my yard and working with power tools saws, grinders sanders etc. Sound quality is amazing and battery life is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Averageordinaryguy, fantastic! We're truly delighted to learn about your satisfaction with the amazing sound quality, excellent noise cancelling feature, and long-lasting battery life of your WF1000XM5. We're looking forward to your future purchase and thanks for choosing Sony! - Romeo
Too bad about Spatial Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Returned them because I have an iPhone and did not understand at the time that Apple Spatial Audio does not work with non-Apple devices. Duh.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirwill, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you had returned your Sony unit.
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Sony noise canceling in ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always a Bose customer but like the sound of these Sony noise canceling in ear buds. The app is great to adjust sound and other features. They do not block out sound like my over the ear headphones but do good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cluff! Thank you so much for taking the time to leave us a review.
It is truly wonderful to know that you’re enjoying the switch to Sony and finding the sound quality of the WF-1000XM5 to your liking.
We appreciate your feedback regarding the noise cancellation; while in-ear buds work differently than over-ear headphones, we're glad they are performing well for you.
Thanks for selecting Sony!
Best regards,
Estefany
Fantastic ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely comfortable and sound fantastic. I know several people that actively use these all day and nobody has had anything negative to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halbot9001, Thank you for the great review! Good to know you like the comfortable fit and fantastic sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
An improvement over the prior version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, improved from the WF1000XM4. Also, smaller size makes them less mobile when running. Noise cancelling is really solid, battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, That's very generous of you! We're truly pleased to hear you love your new Sony WFW-1000XM5 and you like that the earbuds are much smaller and lighter than the WF-1000XM4s. It's good to know you've seen the overall improvements of this earbuds over the previous model and these deliver exceptional sound quality, great battery life and, excellent noise cancellation. Thanks for your purchase and for choosing Sony! -Jess