Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Yes, it got better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps raising the bar on the WF series, the M5's offers improved sound quality, while maintaining great noise-cancelling, and all the handful features I already loved on the M4's—but now in smaller and lighter buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the amazing feedback, MiloB! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
much better than XM3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much better than Sony - WF1000XM3. smaller, fits tighter and better noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanK, Thank you for your review of the WF-1000XM5! We're glad to hear that you find them much better than the WF-1000XM3. The improvements in size, fit, and noise-canceling capabilities are significant upgrades that many users appreciate. The smaller design and tighter fit enhance comfort and stability, while the advanced noise-canceling technology provides a superior listening experience. Thanks for choosing Sony! -Sam
Great Earbids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good earbuds. I have always had issues with earbuds falling out of my ears. These actually stay in my ears. The sound quality is really good and the ANC is much better than i expected for ear buds. The passive isolation is really good and the ANC is almost like wizardry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
You made the right choice! We're glad that you like the fit, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best Earbuds EVER!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These actually stay in my ears the entire time without me having to constantly reseat them or them falling out, and they're comfortable. A bit pricey, but it has a ton of great features and they stay in place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewT,
Fantastic! We are very happy to hear your satisfaction with the very comfortable fit design and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Impressive!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ANC, Sound quality is amazing, battery lasts for a long time. I love these, they suppress background noise on calls and make them more clear while at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrtrx450,
Thank you so much for an amazing review! We're glad to hear that you are impressed with the superb sound quality, long battery life, noise cancellation, and overall performance of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
Crisp Music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are top of the line and are easily one of my favorite i’ve ever used. The noise cancellation is pretty good and are customizable via app. They are on the pricer side but I stand by them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Angel!
We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are AWESOME !! Couldnt stand ear buds until I got these, now im the guy with them in all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the absolutely fantastic review, Jcorb!
We are thrilled to hear that the WF-1000XM5 earbuds completely changed your mind about wearing earbuds and that you're now "the guy with them in all the time." That's the best compliment for their combination of awesome sound and comfortable, refined design!
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received these for Christmas and I love them! They fit great and the sound quality is amazing. I am still getting used to working all the features but so far I really enjoy these earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sjlambert01, magnificent! We're glad you love our industry-leading noise canceling earbuds! Thanks for choosing Sony! ~Earl
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have been my gym companion for a long time now, I love the bass and the music clarity they have. To this day I think they are still better than the AirPods Pro 2. They have excellent noise cancelling Bass is a must and bass don’t disappoint And the clarity so very good, overall I love these and would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairC, Thank you for the positive review! We're glad you're enjoying the bass and music clarity, excellent noise canceling, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Adequate.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Comfortable. Conveniently small case. Occasional small connection issues. OK battery life. Good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zsmiff, Amazing! We're glad to hear you like the great sound quality, comfortable fit, compact case, good battery life, and noise cancelling feature of your Sony WF1000XM5. Please set the earbuds to “Priority on stable connection” using the Headphone Connect app to resolve the Bluetooth connectivity issue wit the earbuds. For additional troubleshooting steps, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great spound quality and easy to use. I like the way they sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LeviS!
We’re so glad to hear that you are loving the sound quality and finding your WF-1000XM5 earbuds easy to use! We put a lot of work into making sure our industry-leading noise canceling and audio performance are paired with a seamless user experience, so it’s great to know we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
HONEST opinion/comparison
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd had the Bose QC earbuds (2 years old) and one died so I tried new options - I thought the Sony would be a good direction - heard good things about sound and noise cancelling. I will admit that the sound was excellent, but noise cancelling was so-so. These have to be burrowed into your ear to work correctly, and (on me, at least) they kept working their way out. They never fell out, but I could tell the seal wasn't complete and it was an annoyance. I bought a pair of the new Bose QC Ultra, and they're MUCH better - ear seal is great and stays put. Sound is so similar I can't tell the difference between the Sony and Bose. Noise cancelling (if that's important to you) is a step-change better with Bose. The Sony earbuds were fine, but noise cancelling was lacking and having to fit them deep into my ear each time wasn't ideal. I'm returning the Sony and sticking with the new Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bbuyer,
Thank you for taking the time to share your detailed review and comparison of the Sony WF-1000XM5 and the Bose QC Ultra earbuds. We’re thrilled to hear that you enjoyed the exceptional sound quality of the WF-1000XM5. However, we regret to learn that the noise canceling feature did not meet your expectations.
Please note that the effectiveness of the WF-1000XM5's noise cancellation can be influenced by how well the earbuds fit and seal in your ears. It seems that a secure fit may have been a challenge for you, which could have affected the performance of the noise canceling feature. For assistance with optimizing the noise cancellation, we recommend checking out this helpful article:
https://www.sony.com/electronics/support/articles/00298372.
We understand that you have chosen to return the WF-1000XM5 in favor of the Bose QC Ultra, which you've found to offer a better fit and superior noise cancellation. Your feedback is incredibly valuable to us, and it will play a crucial role in helping us enhance our products and services. We sincerely appreciate your input and hope you will consider Sony for your future purchases.
Best regards,
Romeo
Amazing headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the AirPod pro 2, other Sonys plus other premium brand headphones. These are far and away the best. Sound, noise cancellation and they are small enough to not stick out of my ear. Highly recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doug,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Fantastic choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and noise cancellation for earbuds. My only issue is that the ear tips are a bit too hard / not squishy enough for fitting in the ear canal perfectly, which is recommended for ideal sound cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlakeS, thank you for sharing your positive feedback on the sound quality and noise cancellation of the WF-1000XM5 earbuds, and for highlighting your concern about the firmness of the ear tips.
Your experience is appreciated—achieving the best fit is essential for both comfort and optimal sound and noise cancellation performance. Sony has provided several recommendations and options for users who find the supplied ear tips too firm or uncomfortable:
- The WF-1000XM5 comes with multiple sizes and types of foam ear tips in the box. It’s recommended to try all included sizes to find the best fit.
- For those who find the foam tips a bit firm, a good technique is to gently roll or compress the foam tip between your fingers before placing it in your ear, which allows the foam to expand for a tighter and more comfortable seal. Some users also note that the foam tips may develop a “break-in period,” softening and conforming better with regular use and warmth from the ear.
- The Sony | Headphones Connect app includes a fit test feature, allowing you to verify ear tip selection and seal digitally, which can help to further optimize your experience.
- Regular cleaning of the tips and checking for the best fit can also help maintain comfort and sound performance.
Sony values your feedback and is committed to ensuring your comfort and satisfaction. If you continue having difficulty with the standard tips, please consider reaching out to Sony Support for guidance on obtaining alternative tips or further assistance.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great sound and Noise Cancelling
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these earbuds but I hate the material the tips are made from they aren't comfortable or durable. They are very hard to keep clean. What I like the most is the noise cancelling. It is great and I really love listening to my podcasts and music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hell606, Thanks for commenting! We're truly delighted to hear that you love the sound quality and noise canceling features of your WF-1000XM5, especially for listening to your podcasts and music. We appreciate your feedback regarding the comfort and durability of the ear tips. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo
Balanced Sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday on the job. My work tends to be boring and 'running-throught-the-motions'. The noise canceling works great to drown out all sounds and allows me to stay more focused on my work.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AliciaW!
We are so glad to hear the WF-1000XM5 is making your workday more focused and enjoyable. It’s great to know that our industry-leading noise canceling is helping you stay in the zone!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Audiophile here - worth EVERY penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research on the best audio quality earbuds with ANC features before I finally settled on these. I'm a bit of an audiophile, and these earbuds give me exactly what I'm looking for. It's an experience using them and I have specific playlists just for when I listen with these. Not to mention the noise cancelling is pretty darn good. These earbuds are costly, yes, but in my opinion, they are worth every penny. Not to mention the FEATURES that come with it!! So many things you can do through the Sony app that is paired with your earbuds. I love love love them and will recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous, LeannS! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit great. Use them mostly at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam
Premium quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality very easy to set up and hand gestures just take a little getting used to overall Great Product
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Straitpaper,
Thank you for choosing Sony!
We're pleased to learn that you’re enjoying the WF1000XM5’s sound quality and found setup so easy. It’s fantastic to know you’re adapting to the hand gestures and consider them a great product. Your feedback is greatly appreciated!
Best regards,
-Fred
Amazing earbuds!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds ive ever owned. The sound is really clear and immersive. The app to set them up is ok, ive used it once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
That is fantastic to hear! We are delighted that you find the WF-1000XM5 earbuds to be the best you've owned and that you are enjoying the clear, immersive sound.
Thanks for choosing Sony.
Best regards, Eliab