Customer Ratings & Reviews

Hi Eric1, Great! We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin

Hi Wyatt,

Thank you for the purchase! We're happy to hear that you like the sound quality, battery life and application of the headphones. Thank you for choosing Sony!

-David

Hi AndrewB, Thank you for your honest review! We are glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Charli,


We’re so happy to hear that your WF-1000XM5 earbuds are staying secure during your runs and that the battery life is meeting your needs! We designed these to be our most compact and powerful noise-canceling earbuds yet, so it’s great to know they fit perfectly into your active lifestyle.

Thanks for choosing Sony.

Best regards,

Eliab

Hi LiamOBrien,

We regret to hear that you are not satisfied with the WF1000XM5. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Aside from having the right fit, the steps on this link may help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

If you still encounter pairing or connectivity issues, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html

The battery life of the headphones may vary depending on the settings and conditions of use. For more information, please refer to these links:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

We appreciate the 5-star rating, AdambF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Antone,
Awesome! We're glad to hear you've noticed the great improvements with the sound, call quality, and ANC features of the WF1000XM5. We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing SONY! - Kris

Hi Stelyos,

You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Fantastic, WellO! You've certainly made a great choice! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo

Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick

Hi, LarryC,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi WoofGrrrr,
Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi JenniferS!
We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.

Thanks for choosing Sony!
Best regards,
Estefany

Hi EnriqueC, we're glad you like the sound quality, noise canceling feature and comfort of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi Billy,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, very lightweight design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your feedback when using the noise canceling feature of these headphones. To ensure that you get the most out of your WF-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Justin, Thank you for the amazing review! We're thrilled to hear that your new Sony WF1000XM5 has exceeded your expectations. And good to know you're enjoying the quick and seamless Bluetooth connectivity, great call quality, and excellent Sony Headphones Connect app features. Thanks for choosing Sony! -Sam

Hi Jarebearfergy, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these earbud headphones. Your feedback is extremely important to us and is very much appreciated. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thank you so much for purchasing our WF-10000XM5 and for choosing Sony! -Jess

Hi Tony, Thank you for the amazing review! We're very happy to hear that you love the incredible noise canceling, companion app, multipoint connection, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Thank you for your feedback on the WF-1000XM5, user277201. We appreciate your detailed review highlighting the sound quality and the variety of features designed to enhance user experience. We understand your concerns about the price point and connectivity issues compared to less expensive models.

The WF-1000XM5 headphones are designed to offer an exceptional audio experience along with advanced features like noise-canceling and customization options that aim to provide added value. We understand that the headphones would have been a 5-star product at a lower price, and we will pass this valuable feedback to our product team for future considerations.

Thank you for your valuable support. We will certainly take your feedback into account as we work to enhance our products based on your experiences and recommendations.

Best regards,
Gus

Hi JohnW, thank you for sharing your experience! We're glad to hear you really enjoy the noise cancellation and magnificent sound quality of the Sony - WF1000XM5. But we're sorry to learn you experienced audio drops while using them. We understand this can be frustrating.

Here are a few steps and recommendations that can help to solve the problem:

1- Try to rotate the earbuds depending on the shape of your ear. Covering the microphone can affect the performance causing audio dropouts.
2- Set the headset to [Prioritize Stable Connection]. You can do this by using the Sony Headphones connect app.
3- If you're enjoying music from your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone
4- Turn off the Adaptive Sound Control setting. This can be found on the Sony Headphones Connect app too.

If you'd like to know more troubleshooting steps and recommendations you can visit the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skips%20

If the issue persists, please do not hesitate to contact our technical support team via:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products!

Best regards,
Dominick