Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound, uncomfortable fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was honestly amazing! But the noise canceling and comfort of the headphones made them 3-4 stars to me. The headphones were very uncomfortable to wear after a long periods of time or if you fall asleep on them (like on a plane). Compared to the AirPods they AirPods for me have a better fit and noise canceling. For sound though it definitely goes to the Sony. It may be because I have smaller ears so the more average ear may have better luck with fit and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carolina, Thanks for the feedback! We're glad that you like the sound quality. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Fit, Sound quality
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even better than the 4s. Better sound blocking and better sound. The smaller size also helps if youre leaning against a headrest. Right now theyre my number 2 against the B&O EX.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelyos,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
HONEST opinion/comparison
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd had the Bose QC earbuds (2 years old) and one died so I tried new options - I thought the Sony would be a good direction - heard good things about sound and noise cancelling. I will admit that the sound was excellent, but noise cancelling was so-so. These have to be burrowed into your ear to work correctly, and (on me, at least) they kept working their way out. They never fell out, but I could tell the seal wasn't complete and it was an annoyance. I bought a pair of the new Bose QC Ultra, and they're MUCH better - ear seal is great and stays put. Sound is so similar I can't tell the difference between the Sony and Bose. Noise cancelling (if that's important to you) is a step-change better with Bose. The Sony earbuds were fine, but noise cancelling was lacking and having to fit them deep into my ear each time wasn't ideal. I'm returning the Sony and sticking with the new Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bbuyer,
Thank you for taking the time to share your detailed review and comparison of the Sony WF-1000XM5 and the Bose QC Ultra earbuds. We’re thrilled to hear that you enjoyed the exceptional sound quality of the WF-1000XM5. However, we regret to learn that the noise canceling feature did not meet your expectations.
Please note that the effectiveness of the WF-1000XM5's noise cancellation can be influenced by how well the earbuds fit and seal in your ears. It seems that a secure fit may have been a challenge for you, which could have affected the performance of the noise canceling feature. For assistance with optimizing the noise cancellation, we recommend checking out this helpful article:
https://www.sony.com/electronics/support/articles/00298372.
We understand that you have chosen to return the WF-1000XM5 in favor of the Bose QC Ultra, which you've found to offer a better fit and superior noise cancellation. Your feedback is incredibly valuable to us, and it will play a crucial role in helping us enhance our products and services. We sincerely appreciate your input and hope you will consider Sony for your future purchases.
Best regards,
Romeo
- Pros mentioned:Battery life, Sound quality
One of the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice battery life good sound a little bit big for my ear, still comfortable, noise cancelling ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardD,
Thanks for commenting! We're extremely pleased to hear about your satisfaction with the amazing sound quality, very comfortable fit design, long-lasting battery life, and exceptional noise canceling feature of your WF-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
- Cons mentioned:Volume
Recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely love everything about these headphones but I found out that they get damaged from having the volume up all the way all the time and I didn't know that about Earbuds before just learned it from owning these but other than that I would definitely recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakie23,
Thanks for sharing your review and experience with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. The overall volume may vary depending on the source content. Using the headphones at max volume all the time may damage your eardrums. It is recommended to use the headphones with precautions.
Hope this helps. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Really works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far they working pretty good, has an amazing sound and noise cancelling work really great. The battery life it cover my espectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaO, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and they fit really well in your ear.easy setup as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ, Fantastic! We are thrilled that you are satisfied with the outstanding sound quality, effortless setup, and excellent fit of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Very good earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and noise cancelation, did change the foam earbud covers for silicone ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamSharp,
We are thrilled to hear you're enjoying the sound quality and noise cancellation of your WF-1000XM5. It's great that you found the perfect fit by switching to silicone tips!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Fit, Sound quality
I'm not even sure how to rate these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are very good things about these earbuds, and also very annoying things about these earbuds. The case is nice. It looks and feels very premium with it's matte finish and semi-gloss, "SONY" lettering. It is also very compact compared to it's predecessors. The earbuds themselves also look pretty nice. They have a glossy finish, with a matte touch sensor. They're also much smaller than their predecessors. The XM4's were notably bulky. When it comes to comfort with these earbuds though, there are really two, true options. Either you use smaller size eartips, and affect the experience of the earbuds' capabilites without feeling pain after just 15 minutes of use, or you use a larger size to ensure a good seal for noise cancellation and music, while also putting yourself through agony. Also, if I had to be perfectly honest, I despise the app. There's a lot of bloatware on it, and it is not very in-depth. Anker's software, features, and customization blows this out of the water. Also, not even that impressed by the quality of the music. It sounds like any other expensive pair of earbuds. There are instances where I beliece my Liberty 4's, which are half the price, sounded better. If only I knew where they went so I could compare side-by-side.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have been my gym companion for a long time now, I love the bass and the music clarity they have. To this day I think they are still better than the AirPods Pro 2. They have excellent noise cancelling Bass is a must and bass don’t disappoint And the clarity so very good, overall I love these and would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairC, Thank you for the positive review! We're glad you're enjoying the bass and music clarity, excellent noise canceling, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Great headphones, not great for iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are $99 headphones like the Space A40 and Liberty 4 NC that sound just as good if not better in terms of ANC. These for their price and lack of full iPhone feature set, i was quite disappointed. Had a tough time pairing initally with iPhone 14 Pro Max. Got it connected and was just not impressed. You may enjoy but i prefer Airpod 2 Pros or if you want to save a buck and have way longer battery life go for the liberty 4 NC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LiamOBrien,
We regret to hear that you are not satisfied with the WF1000XM5. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Aside from having the right fit, the steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you still encounter pairing or connectivity issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
The battery life of the headphones may vary depending on the settings and conditions of use. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Battery life, Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quailty as well as build quaility, have not had any issues with connectivity battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Comfort
Ratings don’t lie
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Noise canceling perfection. Have used them at a couple festivals. they are both very comfortable and great when on a call for both parties.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, NickC!
We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Better than there predecessor but still not perfct
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is improved but have occasional connection issues and they still want to fall out my ears sometimes. In my opinion, the positive outweigh the negative in the last three months I have bought and returned many of the higher end earbuds. Apple airpods still the best at doing everything well. Sonys are close to airpods but the sound is much better than apples neutral sound. In my opinion that should be the only thing one should consider before making decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for your time writing this review. While we are glad you like the sound quality of the WF1000XM5, we're sorry to hear if you are experiencing Bluetooth connection issues and if it sometimes fall out on your ears. Allow us to help make this a better experience.
Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection"
Remove any obstacles between the headphones and smartphone.
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone.
Connect the headset and the Bluetooth device once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
The WF1000XM5 may also fall out or feel uncomfortable during use if you don't wear the unit properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Perform [Determines Optimal Earbud Tips] and confirm that [Earbud tips are air-tight.] is displayed.
If the display is a display other than the above, push the earbud tip slowly into your ear canal or replace it with another earpiece and measure again.
Please refer to this link on how to wear the headset properly in your ears: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Comfort, Sound quality
Fly away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it says and more. The sound quality and the noise reduction is excellent. You forget that you have them on the comfort in your ears is excellent also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueC, we're glad you like the sound quality, noise canceling feature and comfort of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit great. Use them mostly at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam
Great and Stylish Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds except for the feature to hear ambient noise (someone speaking) clearly and for typing/texting hands free. For example, when someone is speaking to you it is not as clear as when you are not using the earbuds. And when speaking into the earbuds to negate typing text, it sometimes does reflect the expected words well. But an overall great experience and in my opinion, very stylish compared to Apple Earbuds and all other available offerings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyConsumer17,
We're glad to hear you're enjoying your WF-1000XM5 earbuds! We're sorry about the trouble with ambient sound and voice-to-text. For better performance, we recommend checking the Sony Headphones Connect app for the Voice Focus setting and running the Earbud Tips Fitting Test. Be sure to also check for the latest firmware updates. If the issues persist, our support team can provide more help.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great sound quality and control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and so far, the battery life has been good as well. Easy control via the app makes these earbuds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lawaia100,
Awesome! Glad to hear that you are having a great time with the superb sound quality, long battery life, and easy controls via the Sony Headphone connect app with your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Talk while listening
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they're the best headphones I've ever owned and they have the noise cancelling feature where I can still speak with people around me Incase I need to while already listening to music or talking to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargoG,
We're absolutely thrilled to hear that your WF-1000XM5 Earbuds are the best you've ever owned! It's fantastic to know that you're enjoying the perfect balance of our industry-leading noise canceling with the convenience of being able to stay aware and speak with people around you. That's precisely what our innovative features like Ambient Sound Mode are designed for!
Thank you very much for choosing Sony, have an awesome day!
DiegoV
- Pros mentioned:Sound quality
Amazing sound and quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonywireless sound is always my go to in quality. Tried many different options but Sony always has my favorite! Second would be Soundcore but these are the top for wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neztribe,
We are absolutely delighted to hear that Sony wireless sound is your go-to for quality and that you consider the WF-1000XM5 earbuds to be the top option! Thank you for your continued loyalty and for sharing your enthusiasm for the audio quality of our premium earbuds.
Thanks for choosing Sony. Best regards, Eliab