Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Price
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product a little pricey, but but worth it great investment One of the best buds on the market if not the best
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the feedback, Rodnew! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life
Overall Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds seal great against my ear so I hardly use the noise cancelling and the long battery life is a plus. I usually get about 7-8hrs at a low-medium volume with no noise cancellation/ pass through.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello M3tr0d0b3b00min,
We're delighted to hear that the earbuds seal well and that you appreciate the long battery life. It's fantastic that you are getting 7–8 hours of use at a low-medium volume without noise cancellation or pass-through. You can control the noise-cancelling settings via the touch sensor on the left earbud or through the Sony | Headphones Connect app, which allows you to toggle between noise-cancelling modes and ambient sound modes according to your preference. This feature could be particularly beneficial in noisy environments to enhance your listening experience. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Better than Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds with true noise cancellation. It has spatial recognition and helps reduce outside noise. Loved the fit of these earbuds better than my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiP, we're glad you like our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is fantastic, only downside is your adjusting these ear buds every 10mins so they wont fall out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi geo530x,
We're glad to hear you're enjoying the fantastic sound quality of your WF-1000XM5 earbuds, and we understand your frustration with the fit.
To help with the issue, we highly recommend trying the different sizes of ear tips included in the box. A proper fit is essential for both comfort and sound. Also, be sure to use the Sony | Headphones Connect app's "Optimal Earbud Tips" feature, as it can help you find the best size for your ears to ensure a secure and stable fit.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great, high quality sound!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. The noise canceling works pretty well. My favorite thing is the high quality audio playback. If you listen to lossless audio, these are the perfect choice. I can finally enjoy listening to the quality of FLAC audio on my phone. I also have them paired with my PC. The app for the earbuds is also very easy to use, it recently got a design overhaul. Highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi killzoomer, it is so great to know that you love your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great Sounding Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Amazing app with amazing features. Less bass than the previous xm4. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wyatt,
Thank you for the purchase! We're happy to hear that you like the sound quality, battery life and application of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Fit
A good set of earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is not quit a powerful as I would like The fit is good and comfortable Battery life a good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mafcolts, thanks for choosing and purchasing our product. We're glad you are enjoying it. We understand your feedback regarding the bass of your Sony unit. If you feel that the bass sound has become insufficient (or that the sound quality has deteriorated), exchange the earbud tips with new ones. You can follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=bass
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Worth every dollar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've probably come back and bought these same earbuds about 4 times now. The sound quality and noise cancellation are hard to beat. If I ever lose another pair, I'm buying a 5th.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MC431,
We are so appreciative of your incredible loyalty! It's fantastic to hear that the WF-1000XM5 earbuds continue to impress you with their unbeatable sound quality and noise cancellation, making them worth buying again and again. We truly value your dedicated support.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I had had so far. The foam ear tips are awesome and comfortable. The noise canceling works great and they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate the 5-star rating, AdambF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound qualityCons mentioned:Volume
Love these
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Noise cancelling is excellent. Volume lacks a little!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsetaS,
Thank you for sharing your experience with us! Nice to hear you love the noise canceling features of your WF1000XM5. We're sorry if the volume lacks a little. Please refer to this link with steps to troubleshoot if the sound is low: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Battery life, Sound quality
Pricey but worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, lightweight, good battery life. Sometimes seems a bit glitchy on active noise cancelling but otherwise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billy,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, very lightweight design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your feedback when using the noise canceling feature of these headphones. To ensure that you get the most out of your WF-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Bass, Sound quality
the bass that you need
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all about that bass, love how Sony added so much quality without loosing any aspect of the sound. great balance with espetacular bass
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, WellO! You've certainly made a great choice! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Excellent sound and great modern design.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of AirPods Pro, but the sound always felt too weak for me. I bought these Sonys to upgrade my sound. They are light, have a good modern design, and fuller sound. I also own the Sony’s WH1000XM5s. I dislike Sony’s app to manage the headphones. The app feels like an afterthought and needs to be modern and improve its UI. I do not like how the shiny part of the earphones feels slippery and makes it hard to pull out of the case with your fingertips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and weight of the headphones. Your feedback about the Sony Headphones Connect app and design is greatly appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
solid earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product.. great for music.. the noise cancelling is not the same as over ear head phones.. but I can't practice golf with head phones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ErikWest,
Thank you for your insightful review of the WF-1000XM5 earbuds!
We're thrilled to hear that you find them to be a great product to enjoy your music. That's exactly what we aim for with our premium audio devices.
You've hit on a really important point regarding noise canceling: you're absolutely right that the noise canceling capabilities of compact in-ear headphones, while exceptional for their size, won't quite match the performance of our larger, over-ear WH-1000XM series headphones. The larger physical seal and different driver technology in over-ear models allow for a broader and often deeper reduction of ambient noise.
And we completely understand the challenge of practicing golf with over-ear headphones—that's a perfect scenario where the WF-1000XM5s truly shine, offering high-quality sound and effective noise reduction in a much more compact, activity-friendly form factor.
Thanks again for your great feedback and for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
Solid upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM-1000 3, and these are pretty much better in every way. Smaller, longer battery life, better sound/call quality, better anc. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayden,
Amazing! We're thrilled that you like the size, battery life, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, easy to use the noise cancelling setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ecast, Glad you're loving the sound quality and ease of use with the noise canceling feature on your Sony WF-1000XM5 earbuds! Thanks for sharing your feedback! We appreciate it and are thrilled you're enjoying the experience! -Jess
- Pros mentioned:Bass
Great, but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very reliable earbuds. Best ANC besides Bose nd Denon. Sound clarity is just ok. Bass is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric1, Great! We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Fit, Sound quality
Upgraded.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM4's. Same quality, better size & appearance. A little less bass but the sound quality can't be beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewB, Thank you for your honest review! We are glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great. They lack a few features that others have like the Sennheiser ones. Such as wind noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiquidSnake,
Thanks for your review! We're happy to hear you're enjoying your new WF-1000XM5 earbuds. We understand that certain features, like a dedicated wind noise cancellation setting, are important to users, and we will definitely take your feedback into consideration for future product development.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Immaculate
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are hands down the best earbuds I have tried. From the noise cancelation to the sound quality and the wide variety of features as well the extreme comfort. Massive upgrade from the 3s and 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig