Customer Ratings & Reviews

Hi NickP, Thank you for the amazing review! We're glad you like the excellent sound, clear bass, and great noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Heytel,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Ken, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Lino, We're glad that you're enjoying the sound quality, features, and battery life. Thank you for choosing Sony. Erin

Hi Ranman, great! We're glad you like the sound quality and battery of our product! We understand your feedback regarding the bass of your Sony unit. You can configure the Equalizer/CLEAR BASS settings using the Headphones Connect app. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=bass

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi N0tVeryN1nja, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo

Hello Pedro,

Thank you for choosing Sony!

We're elated to hear that you enjoy the rich sound and powerful bass of the WF1000XM5, as well as the effective noise canceling during phone calls. Your positive experience with these features truly motivates us to continue delivering high-quality audio products. Thank you for sharing your feedback!

Best regards,
-Fred

Hi MiriamA,

We are honored to hear that you consider these earbuds the perfect choice for both your professional work and your musical enjoyment! We designed the WF-1000XM5 with our most advanced audio processors and high-performance drivers to ensure that every detail is captured with absolute precision. Knowing that they have become your "go-to" device for high-quality audio is a testament to the engineering we put into making them a versatile tool for any listening environment.

Thank you for choosing Sony.

Best regards,
Dominick

Hi BENJAMINR,

We are delighted to hear that you are enjoying the amazing battery life and great sound of your WF-1000XM5 earbuds! It is wonderful to know they live up to the standard you expect.

Thank you for making Sony part of your entertainment.

Regards,
Dominick

Hello EdwinR,

Thank you for choosing Sony!

It brings us great joy to hear that the WF-1000XM5 earbuds stand out as the best-sounding headphones you've owned over the years. Your appreciation inspires us to continue delivering exceptional audio experiences that truly resonate with our customers.

Best regards,
-Fred

Thank you for your fantastic review, SteveW!

We are absolutely thrilled to hear that you consider the WF-1000XM5 the best wireless earbuds you’ve listened to! That is high praise, and it’s incredibly rewarding to know that they have delivered such a premium audio experience for you, especially coming from a long-time user of another brand.

We are proud you chose Sony for your next audio investment, and we appreciate you taking the time to share your positive experience.

Best regards, Gus, Sony Social Media Team

Hi BreannaB, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying your new Sony XM5 earbuds, particularly their sound quality and noise-canceling features. If you're having trouble with the fit, try gently twisting the earbuds to insert them deeper into your ears for a more secure fit. For additional tips on wearing your earbuds, we recommend checking out this helpful link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.

Thank you for your patience! We look forward to getting you back to enjoying your earbuds.

Sincerely,
Maria

Hi hellocheryl,

Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Pzeus,
Thanks for taking the time to share your review! We feel privileged to know that you’re enjoying the fit and the clear sound of your new WF-1000XM5 earbuds.

We know how important comfort is for portable listening, so we're glad the different tip options helped you find that perfect seal for the noise cancellation.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi LanceL,

Thank you for your feedback regarding the WF-1000XM5. We are glad to hear you are enjoying the sound quality, but we certainly understand how frustrating it is when the noise canceling doesn't stay active. This behavior is often linked to settings designed to adapt to your environment, and we would like to help you resolve this so you can enjoy uninterrupted noise cancellation.

To address this, please start by opening the Sony Sound Connect app and turning off the Adaptive Sound Control feature. This setting automatically adjusts your noise canceling based on your movement or location, which is likely what is causing the mode to switch without your manual input. If adjusting that setting does not resolve the behavior, please follow these troubleshooting steps in order:

1. Reset the headset to clear temporary internal errors by following the instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html

2. Perform a full factory reset. This will restore the settings to their original state and delete any software glitch that may be affecting the noise cancellation stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

3. If after these troubleshooting steps the issue persists, our best recommendation is to contact our technical support team directly through the following link so we can look into further options for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Best regards,
Dominick

Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria

Hi KIMF,

Thanks for the great feedback on the WF-1000XM5 earbuds! We're glad to hear that they deliver the full spectrum of your music, letting you enjoy that powerful bass.

The WF-1000XM5 earbuds are designed to provide a rich and immersive listening experience, so it's awesome that they're a perfect fit for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Dude!
We are really happy to hear that you're loving the WF-1000XM5. It's fantastic that you're finding the sound great and making the most of the equalizer feature. It's super easy to customize the audio to fit your own unique taste.

Thank you for choosing Sony!
All the best,
Estefany

Thanks for commenting, HarryTC!

We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo