Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking at the ear buds for a while. I am happy I finally got them, the fit is great and I love the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NickB,
Thank you for choosing Sony!
We’re honored to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the fit feels great and the sound quality enhances your listening experience. Your decision to finally get them and your positive feedback truly motivate us to keep delivering exceptional products.
Best regards,
-Fred
Amazing ear phones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound are truly amazing! The most comfortable ear phones ive ever had with the best sound to boot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoElectric, we're glad you like the fit and sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Sony earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing best earbuds I've ever used you have to get these if your trying to have the ultimate experience with your music you have the Sony app to better your music with the equalizer setting and noise cancelling is supreme
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanD,
Perfect! We're thrilled that you are enjoying the sound quality, equalizer, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Best Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds we have ever had! Amazing sound quality! My daughter loves them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback,AngelinaG! We're thrilled to hear that you and your daughter are loving the WF-1000XM5 earbuds and that the sound quality has made such a positive impression. Delivering amazing sound and a premium listening experience is exactly what we strive for with the XM5 series. If you ever want to customize your listening even further, features like the Sony | Headphones Connect app can help optimize fit and sound quality.
Thanks again for choosing Sony—enjoy every moment of your music!
Best regards,
Gus
Sony Social Media Team
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use under a flight helmet as extra noise canceling and for music. Having bought the over ear version about a year ago I was not surprised that they are a great headphone and have really good all around sound. The noise canceling is also really good considering they are not over the ear, something i would have to chaulk up to the foam like padding they have instead of rubber. 100% would recomend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cdorey,
Awesome! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Amazing sound quality, issues with ambient control
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 earbuds have the best quality sounds from any wireless earbud to find their way into my ear canals. Out of the box, I've had issues with the ambient sound control, something I really appreciate in public spaces. Concurrent updates to the earbuds seem to have improved the issue, but it is one note worthy of discussing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heytel,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
I've tried a number and these are my favorite.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model and liked those and these simply improved on a great set. I tried the Bose and disagree with those who say the ANC is better on Bose. I think the foam earpads add passive NC that puts this above other options including the Google Buds Pro with added foam pads. Sound quality is the best. I get feedback that the mic isnt the best but i live in NYC where noise is everywhere and everyone complains regardless of what earbuds im on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff,
Awesome! Thanks for the feedback and wea re truly delighted to hear that you are very pleased with the audio quality and ANC capability of our Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
Excellent noise cancelling earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wirless earbuds, nice ear tip selection, and the noise cancelling is among the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GusBus,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the ear tip selection and noise cancelling have made a positive impact on your listening experience. Your feedback encourages us to keep delivering exceptional audio products.
Best regards,
-Fred
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds sound great and are comfortable in my ears, especially on long walks.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnH, We are glad that you now have a comfortable wireless earbuds with great sound quality on your long walks. Thank you for your feedback and for choosing Sony. Enjoy! Vincent
Sound +A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Noise canceling is as well. Are a bit bulky though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR,
That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.
We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!
Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV
Best Noise cancelling Ear Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling ear buds, so seamless for my office and personal calls, switching over is easy from Teams to Whatsapp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RavikumarV,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WF-1000XM5 earbuds are enhancing your office and personal calls with their exceptional noise cancelling and seamless app switching. It’s wonderful to know they’re making your communication smoother and more efficient. Your feedback truly motivates us to continue delivering quality experiences.
Best regards,
-Fred
Fantastic Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and ANC. Out of the box foam tips have great isolation, but may be a bit rough on the ears. I would recommend at set of Comply Foam tips for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradly,
Thanks for sharing your review and experience with the WF-1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Not for Apple users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several different brands which include Bose, Sony, Apple, Jabra… I was looking forward to the Sony’s, but I felt they fell short. NC auto on/off switching gets a bit annoying (cough, sneeze, yawn, etc. triggers it). Noise cancellation could be better (I feel the iPod Pro’s did a better job). I even switched out the ear tips for some Comfy foam ones (did the same for the iPod Pro’s). Didn’t help. Thought maybe it’s something else, until I took a flight and thought the NC wasn’t turned on (it was). Sound wise, I do enjoy a bit more bass than the Apple’s. A nice part is, I’m able to sleep better with these than the Apple ones. I think the stem hits the pillows. Getting them out of the case is sketchy as it feels like you could drop them (they seem more slippery due to the gloss surface). Pretty slippery when trying to get them out versus the Apple, Bose or Jabra. Changing the volume by clicking 4 times is basically useless. One last thing, you have to ensure the earbuds seat completely in the case, or it won’t charge. So, even though it’s magnetic I still have to add slight pressure until the light starts blinking.
I would recommend this to a friendOne of the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best earbuds if not the best for noise counseling... the sound quality is great too...my only problem is if you move your head too fast it gives like a distortion sound when listening to music. That to me is a little irritating... but other than that these are superb earbuds if you can look past that problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the distorted sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00298368
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Superb product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, solid battery life, and in my opinion a much richer sound than Apple’s competing in-ear devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
Great! We're glad that you like the comfort, battery life, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great sounding & comfortable!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fitting earbuds that I’ve tried! Great sound and the active noise canceling is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven,
Fantastic! We are truly delighted to hear about your satisfaction with the very comfortable fit design, exceptional sound, and industry-leading noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing Sony!
Best regards,
Romeo
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sounds great. Nice fit and easy connection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darucksa, Amazing! We're so happy to hear you like the great sound, ease of Bluetooth pairing, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me these are way better than the air pods and these just sound way better and they are more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiethlee,
That's awesome! We are really thrilled to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds and good quality. The best earbuds I ever purchased. Quick to charge, slim, light and looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scionze, we appreciate your wonderful review of our product! We're glad you are enjoying the sound quality of the WF1000XM5. Thanks for choosing Sony. ~Earl
Solid buy, minor issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product, though from time to time for no apparent reason the audio quality gets very grainy. I reboot and things are ok again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihasbestbuy,
We are sorry to hear you're occasionally experiencing grainy audio with your WF-1000XM5 earbuds, as this is definitely not the intended experience. We appreciate you troubleshooting it by rebooting.
This symptom is sometimes related to an interference issue. Please try the following steps, which often resolve intermittent audio quality drops:
Disable DSEE Extreme: If you are using the Sony | Headphones Connect app, try turning off the DSEE Extreme feature to see if it stabilizes the connection and audio processing.
Prioritize "Stable Connection": In the Sony | Headphones Connect app, go to the Sound tab and set the Bluetooth Connection Quality to "Priority on Stable Connection" instead of "Priority on Sound Quality." This often prevents drops or static, especially in high-interference environments.
If the issue persists, please check for and install any available firmware updates via the app.
Thank you for your feedback.
Best regards,
Eliab