Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far sounds amazing. Very comfortable stays in place looks sweet…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueMana, fabulous! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely well built 10 out of 10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TobiM!
We are thrilled to hear your WF-1000XM5 earbuds earned a 10 out of 10! It’s great to know you’re impressed with the build quality and would recommend them to others.
Enjoy that premium sound and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Superb product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, solid battery life, and in my opinion a much richer sound than Apple’s competing in-ear devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
Great! We're glad that you like the comfort, battery life, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Clear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones clear sound nice sound canceling and loud for the
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
We're thrilled to hear you're enjoying the volume, clarity, and industry-leading noise canceling on your new WF-1000XM5 earbuds!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best Noise Canceling technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing EQ settings. The best noise cancelling and sound in the market. Don't sleep on Sony headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanH,
We are very glad to hear that you are finding the noise canceling and sound quality to be the best on the market! It is fantastic to know that the EQ settings are helping you get the most out of your audio. We truly appreciate the high recommendation and your enthusiasm for our headphone lineup.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great earbuds! not for bass lovers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony's were my first step into high end, feature rich earbuds. Overall a quality set and the ANC and transparency modes worked well but I returned them because I prefer a stronger sub bass and overall oomph in the lower frequencies. Not ideal for bass lovers. Moved onto JBLs and am happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZZY, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of the WF-1000XM5 but unfortunately, had to return them as it did not meet all of your expectations. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Great sound quality but ok comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music but not great for all day activities. AirPod pros are better for a daily wear. But if all you care for is music quality and 3 hour music sessions than buy these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueA,
Thank you for sharing your experience.
We're delighted to hear your enjoying the sound quality of your Sony XM5 earbuds. However, we're also sorry that you're not satisfied with the battery performance of your earbuds. For issues regarding short operating time, you may find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
- Pros mentioned:Sound quality
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use under a flight helmet as extra noise canceling and for music. Having bought the over ear version about a year ago I was not surprised that they are a great headphone and have really good all around sound. The noise canceling is also really good considering they are not over the ear, something i would have to chaulk up to the foam like padding they have instead of rubber. 100% would recomend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cdorey,
Awesome! We're glad to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
sony wf 1000xm5 Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Sony products very much the earbuds are very comfortable and noise canceling is perfect love this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dino,
Perfect! We're glad that you are enjoying the comfort and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, it is well balanced all around. However, the app is very complicated to navigate! It has way too many features. The worst part about the the design is the shiny material that they use for the earbuds. It is very slippery when you try to remove them from the case and even harder when you try to remove them from your ears. I really hate that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're truly delighted that you are enjoying the superb audio quality of your WF-1000XM5. We're sorry you've been running into difficulty using the Headphones Connect app and you find the glossy texture make them harder to remove from the charging case. The WF-1000XM5 earbuds feature an improved, glossy texture and more luxurious feel that fit comfortably in your ears while keeping out external sounds. By downsizing the earbud body and optimizing the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4.
For more on "Benefits for using Sony | Headphones Connect app", please refer to this link.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for sharing this feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounds and good quality. The best earbuds I ever purchased. Quick to charge, slim, light and looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scionze, we appreciate your wonderful review of our product! We're glad you are enjoying the sound quality of the WF1000XM5. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Really enjoy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these headphones more than others because theyre more easily tracked, and becuse it is easier to switch between sound settings. Audio is similar to beats, but more convenient to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherB,
Thank you for choosing Sony!
We're glad to hear that you're enjoying your WF-1000XM5 headphones, especially their easy tracking and seamless switching between sound settings! It's great to know our design makes everyday use more convenient. We're also pleased that the audio quality has exceeded your expectations. We hope you continue to enjoy the versatility and performance of your WF-1000XM5 headphones!
Best regards,
-Fred
- Pros mentioned:Bass
Not for Apple users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several different brands which include Bose, Sony, Apple, Jabra… I was looking forward to the Sony’s, but I felt they fell short. NC auto on/off switching gets a bit annoying (cough, sneeze, yawn, etc. triggers it). Noise cancellation could be better (I feel the iPod Pro’s did a better job). I even switched out the ear tips for some Comfy foam ones (did the same for the iPod Pro’s). Didn’t help. Thought maybe it’s something else, until I took a flight and thought the NC wasn’t turned on (it was). Sound wise, I do enjoy a bit more bass than the Apple’s. A nice part is, I’m able to sleep better with these than the Apple ones. I think the stem hits the pillows. Getting them out of the case is sketchy as it feels like you could drop them (they seem more slippery due to the gloss surface). Pretty slippery when trying to get them out versus the Apple, Bose or Jabra. Changing the volume by clicking 4 times is basically useless. One last thing, you have to ensure the earbuds seat completely in the case, or it won’t charge. So, even though it’s magnetic I still have to add slight pressure until the light starts blinking.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features, great sound quality, long lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are AWESOME !! Couldnt stand ear buds until I got these, now im the guy with them in all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the absolutely fantastic review, Jcorb!
We are thrilled to hear that the WF-1000XM5 earbuds completely changed your mind about wearing earbuds and that you're now "the guy with them in all the time." That's the best compliment for their combination of awesome sound and comfortable, refined design!
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me these are way better than the air pods and these just sound way better and they are more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiethlee,
That's awesome! We are really thrilled to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Only ear buds i genuinely like!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Battery life is far superior than the other ear buds i have (Samsung earbuds pro)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueH,
Amazing! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just good not the best just good. Noise cancellation isn’t the best ear buds actually comfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Carl
Thanks for the review! We appreciate the comments and the feedback as Sony always strives to deliver the best quality products! We are glad you are enjoying your Sony earbuds and its comfortable and lightweight design! Do not forget to download the Sony Sound Connect app to explore all the features and options included!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, battery life, ease of charging case excellent everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMunoz, Glad you like your new headphone. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Fit, Sound quality
These work very well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and offer nice noise cancelation. They are also noticeably smaller than others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mhjmi,
Fabulous! We are truly delighted to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, and smaller design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo