Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones Honestly Top Of My List As Of Favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smokoo,
That's fantastic feedback! We are delighted to hear the WF-1000XM5 earbuds have earned the top spot on your list. Enjoy your superior sound experience!
Thanks for choosing Sony.
Best regards, Eliab
best sounding in ear buds in 2025
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i’ve worn for multiple years in a row
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIEK,
Thank you for choosing Sony!
We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.
Best regards,
-Fred
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
Sony - WF1000XM5 Wireless Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
Favorite Earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are clear and crips and easy to insert and stay in place. I love my Sony earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! You've made a great choice, Lucia!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Sony earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing best earbuds I've ever used you have to get these if your trying to have the ultimate experience with your music you have the Sony app to better your music with the equalizer setting and noise cancelling is supreme
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanD,
Perfect! We're thrilled that you are enjoying the sound quality, equalizer, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds ever made. Noise cancellation is great, as well as the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello fredB,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you recognize the WF1000XM5 the best earbuds you've ever owned. We're delighted that you appreciate the exceptional noise cancellation and sound quality. Your positive feedback truly motivates us to continue delivering outstanding products.
Best regards,
-Fred
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geat sound and fit. Also, my last pair lasted over 4 years of every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS,
Thank you so much for sharing your great experience with us! Glad to hear you are enjoying the amazing sound quality and comfortable fit of your WF1000XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
$300 for this?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pretty disappointed in this purchase. I paid $300 for these earbuds and they constantly have issues. The microphone will randomly stop working or will sound really muffled. The earbud tips fell apart after a couple months. The software to control the earbuds has ads when you open it. The "customizable" touch sensors are not truly customizable. Jabra and SkullCandy do a far better job with their software. The ANC is really good and the overall sound is great but not worth the price. Bottom line: Save you money and get something cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MKing,
While we are glad to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing some issues. We understand your disappointment and want to ensure you receive the best possible experience with our product. We value your feedback about the earbud tips, companion app, price, and touch control function of the headphones. To ensure you're getting the most out of your WF-1000XM5, we suggest updating its firmware to the latest version. The update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the earbud tips, the earbud tips deteriorate through long-term use and storage. If the earbud tips deteriorate, they cannot achieve proper sound qualities or noise canceling effects. If the earbud tips are damaged and need replacing, please contact your nearest Sony dealer. You can also obtain replacement accessories from Sony Parts and Accessories website. Visit Sony support website > scroll down and select Parts & Accessories.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF-1000XM5:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Worth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds in Black deliver an exceptional audio experience with top-notch noise cancellation. The sleek design and comfortable fit make them perfect for extended use, and the touch controls add convenience. With impressive sound quality and effective noise reduction, these earbuds offer a premium listening experience that's worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonA,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Clear and perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear and it blocks the outside noise when I need to focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DantheMan,
We're delighted to hear you're enjoying the clear sound and noise cancelling technology on your WF-1000XM5 earbuds—it's great to hear it is helping you block out noise and focus!
Thanks for sharing your positive feedback and choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Sony WE1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit is great, but the sound is amazing. The noise cancelling works well.
I would recommend this to a friendMax
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work very well. The sound is great and they work efficiently. Easy fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxG, Awesome! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Good sound and fit comfortable in ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality and very comfortable fit design of your WF1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds fit great, and the sound is amazing, especially the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Perfect! We're thrilled to hear you like the great fit, amazing sound quality, and top notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
XM5 review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly uncomfortable but great sound, and they do feel very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mordakye, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Best earbuds 2024
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable, really recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoR, awesome! We're glad you like the sound quality and comfort of your new earbuds! Thanks for choosing Sony. ~Earl
Fantastic earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with extremely clear audio and solid bass. The noise cancellation is surprisingly good! Love the case and the app is really easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, PeteW! We're happy that you are impressed with the noise canceling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
Best buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Sound amazing with great noise cancelling. fits well with my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyW, Fantastic! We're very happy to hear that you like the great sound quality, top notch noise cancellation, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Great budds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them I uae the every day easy set up and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondG!
It's a truly pleasure to hear that you’re loving your WF-1000XM5 earbuds and finding them comfortable for everyday use!
The quick setup and simple controls make it super easy to start listening right away and their lightweight fit means you can wear them for hours without any hassle.
Thank you for choosing Sony!
Best regards,
Estefany