Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've used. So good i bought another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds have made such a positive impression that you decided to purchase another pair. It's wonderful to know they are providing an experience that resonates with you, and we appreciate your continued trust in our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
I hope the battery is better than the XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and they were great until the battery worked fine and then abruptly would last for 15-20 minutes. Sooo, as long as these last longer than 18 months, I will be happier. No drastic improvement from the sound quality from the 4s but I am also not an audiophile. With that said, I prefer these over the Apple products, Bose and Jaybirds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterC,
While we are thrilled to hear your satisfaction with the amazing performance of your WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on your WF-1000XM4. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you're having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the The WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We are looking forward to your message and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than air pods that’s for sure. They sound better and last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi The5,
You've made a great choice! We are very happy to know that you are enjoying the amazing sound quality & long-lasting battery life of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Very easy to set up and sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Mogin!
We are thrilled to hear that you're loving the awesome sound quality of your WF-1000XM5 earbuds! It’s great to know that the setup was quick and easy so you could get straight to the music.
Enjoy the listening experience and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are good quality, I would buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andy,
Thank you for choosing Sony!
We’re excited to hear that you love the WF-1000XM5 earbuds and appreciate their quality. Knowing you would choose them again means a lot to us and inspires us to continue delivering exceptional audio experiences.
Best regards,
-Fred
Times They are a Changing/Check Your Pockets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear phones. Had the newer model which my girlfriend washed in my pants. Liked those better, however $100 dollars more. They work well
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JosephR!
We’re glad to hear your WF-1000XM5 earbuds are working well for you! While we’re sorry to hear about the laundry incident with your previous pair, we’re happy to be your go-to choice for a reliable replacement.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
These ear buds are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best ear buds I’ve ever used they sound better than a lot of headphones I’ve used, the active noise canceling is really good (just make sure you have the right tips in) and the pass through sounds so good too definitely a game changer, something I’ll be looking for on all future earbuds I purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Fit
Wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, fits in ear, and works well. Make sure to use the app and get proper bud sizing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesG,
Thanks for that fantastic 5-star review! We're thrilled to hear that the WF-1000XM5 earbuds fit so well and are working for you. The ergonomic design, which is 25% smaller and 20% lighter than our previous model, was developed specifically to provide a more stable and comfortable fit for a wider range of ear shapes. We also appreciate you emphasizing the importance of using the Sound Connect app to find the right earbud tips; it's a crucial step for achieving the best possible experience.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Sound quality
LIFE SAVER for my noisy neighbors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have suffered for years from the extremely loud bass music from my neighbors. These are the ONLY headphones that take away the noise. Literally life changing and worth every single penny I spent on them. My wife has the ear muff version and has had the same experience. WORTH IT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProgrammingPrincess, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the noise canceling of your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Earbuds but not so Durable on Hard floor
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Earbuds, worth the money if you love to have quality sound. You can't really sleep with them on your side. Main problem would be how delicate the earbuds can be. Any slight drop on hard floor may break them. I mean the slightest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FRLJ,
Thank you for the purchase! We're happy to hear that you like the sound quality of the headphones. Take note that physical damage is not part of the limited warranty of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
New design, for a reason.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably due to the new design. The sound is near perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiV,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Love Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great Sound quality!! Amazing noise cancelation ability. Only downfall for me is the are bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMIA!
Thank you for your feedback on the WF-1000XM5 earbuds! We are thrilled to hear that you appreciate the exceptional sound quality and impressive noise cancellation features. We also appreciate your input regarding the bulkiness of the product, as customer insights help us enhance our designs.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love sony and all they make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses tons sometimes i get an odd like disconnecting sound but its never a big deal. Not sure why it does it maybe its the switch to noise canceling or something but the sound quality is really amazing and for someone who listens to at least 100 hrs of music a week these were an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Nah.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise cancel well, however, if you use them for the gym, be wary, If anything touches the outside of the right or the left earbud, it either pauses the song or it toggles the noise, cancellation, either way it interrupts the song and your workout. I accidentally waited too long to return these so I have another pair of $300 earbuds that don@5 compare to my air pro’ 2’s, nice try Sony. But this is for a housewife, not anybody else Also, sometimes just one of the earbuds connect to Bluetooth, and I have to bring the whole case in now because if only one connects, I have to put them back in the case and take them out again for them to work.. Worthless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonpaulA, Thank you for taking the time to provide us with your feedback about your WF1000XM5. We're glad you like the excellent noise canceling feature of these earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor sensitivity and will be sure to forward this feedback to the appropriate department. You can change the function assigned or you can also choose not to assign any functions to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app while you're in a gym to prevent the earbuds from pausing a song when you accidentally touch the sensors.
And for connectivity issues, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing noise cancelling and sound quality!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had read that the noise cancelling had been much improved on these earbuds. I became very dissatisfied with my Apple Pro 2s. The Sony WF1000XM5 are amazing in this regard with outstanding music quality too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhiilipS, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
We need Location Tracking!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. Great sound control amazing noise canceling, but nonlacation tracking for either the case or individual earbuds. I lost them a few times and i got lucky, but if i didnt i would have been out this high ticket priced item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB,
Thanks for commenting! We are thrilled to know that you love your WF-1000XM5 and that you are satisfied with its exceptional sound quality & amazing noise canceling function. We truly appreciate your input with the device tracking function and we are sorry if these headphones doesn't support it.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the app makes it so i can costomize the listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerJ,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the excellent sound quality of your WF-1000XM5 earbuds and that the app enhances your listening experience through customization. We truly appreciate your feedback and are glad to support your journey to better sound.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great buds if you leave them in.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good on them. The foam tips have a bad tendency to rips with repeated use. These are ideal if you leave your buds in for a long time. the sound cancellation is great. But they are pretty bad if you pop them in and out for calls a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and sound canceling. The price was fair as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback on the WF-1000XM5, JacobR! We’re delighted that you’re enjoying the sound quality and noise cancelling features—those are two aspects we’ve worked hard to perfect for our users. It’s great to hear that you found the price fair as well. Your satisfaction means a lot to us, and your comments will inspire our team to keep delivering the best possible experience. If you have any questions or want to share more about your experience, we’re always here to listen!
Thank you once again for your valuable input and choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
The best that I've tried
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps improving their WF earphones! I had the XM4, and now the XM5, and both are awesome! I use the XM5 for everything, including workingout. They do not fall out and the noise canceling is the best that I've tried! Yes, they are a bit expensive, but it's rather spend good money on good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, iamartimus! We're glad you are happy with your earphones. Enjoy and thanks for choosing Sony! -Craig