Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good but not perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the OEM ear tips don’t seal out noise. I had to purchase replacement tips that, while still not perfect, we’re much improved. Great audio but the Bose QuietComfort earbuds are vastly superior when it comes to eliminating outside noise.
I would recommend this to a friend - Pros mentioned:Fit
Fit Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than any that I had, fit in my ear perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SP24,
Thank you for choosing Sony!
We couldn't be happier to hear that your new WF1000XM5 earbuds are a perfect fit for you! It's a true pleasure to know that they're the best you've ever had. We hope you continue to enjoy a great listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
I Love them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound quality, battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EverA,
Great! We're thrilled that you are enjoying the comfort, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was top tier as I have the sony headphones. The noise cancelation was good but relies on the eartips.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound +A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Noise canceling is as well. Are a bit bulky though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR,
That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.
We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!
Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV
- Pros mentioned:Sound quality
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i ever had there isn’t a better earbud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi harley,
That's incredible to hear! We're so glad that the WF-1000XM5 earbuds are the best you've ever had. Your positive feedback is a huge compliment to our team.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and are sound is great. If you need a new pair of buds these are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahR, we're really happy to hear you're enjoying your Sony - WF1000XM5 earbuds. With industry-leading noise cancellation, immersive sound quality, and a super comfortable fit, they're designed to elevate your listening experience, and we're so glad they're hitting the mark for you! Thanks for your recommendation, and for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, long battery life, and insane noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Angel! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Sound quality
Hopeful about battery longevity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of WF1000XM4 and I loved them. Sound quality and noise cancelling are amazing. I did use often for working out and they lost the ability to recharge. I won't be using this pair for workouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROCCOR,
Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTE -This review is based on the on the upgraded firmware version 2.01. I had no idea there was a major firmware version upgrade until I saw it downloading in the app. I used the buds for only a little while with the shipping firmware (ver. 1.01) but it the new version seemed to adversely affect the ANC (but cannot say for certain). I was looking forward to the release of the XM5s since Sony has a track record of improving their headphones and earbuds with each generation. The XM5s are an unfortunate departure from this trend. Though not entirely without merit, the negatives far outweigh the positives. ============================== First the cons: * Like the XM4, Sony does not pack ear tips that properly seal for me (and I can't be the only one). It's nice they include extra small tips, but what about the other end - extra large tips. Try as I might, I could not get a proper seal, so sound and ANC with the included tips was a flat no-go. Hey Sony, for the same price as the XM5s, a competitor includes SEVEN(!!!) ear tip sizes. * Speaking of the ear tips, why have Sony stopped including silicone? The foam tips are nice enough, but they have a very limited life-time; silicone tips can last for years. * If you purchase or already have a preferred set of tips (that fit), be aware that the dirt/wax filter is now part of the included ear tips, not the buds themselves. So, you risk getting dirt/wax directly into the earbuds - especially since you WILL be dropping them (see design comments below) * Design - the XM5s are just begging to be dropped. Sony have decided to make the sides of the buds glossy which makes taking them out of the case difficult and removing them from your ears an adventure. Good luck if your finger tips are the least bit sweaty. I can guarantee these will find the sidewalk many times. * The revamped app STILL does not allow customization of taps. FOUR TAPS to change the volume??? C'mon Sony! * Beware wireless charging. The case gets VERY warm (as do the buds if they're in the case while wirelessly charging). Remember, that was one of the reported symptoms of the XM4 battery issues (at least according to the Sony support rep I dealt with when my original XM4 batteries decided to go belly-up). BTW - Sony replaced my XM4s even after the warranty ended, so kudos to Sony for that. * ANC - in a word, mediocre. As I compared the XM5s with my current XM4s, the older XM4's ANC performed noticeably better. I used the same ear tips for both and had a proper seal. ===================================== Now for the pros: * Audio is excellent and seems to have improved some over the the already excellent XM4s. Sound is well balanced (clean highs and solid lows) and the EQ included with the app is excellent. * The case is slimmer than the one for the XM4s ====================================== All in all, I could not have been more disappointed. These are going back to Best Buy and I will continue using my XM4s. If you currently own a set of the WF-1000XM4 earbuds, I'd recommend NOT upgrading. If you own the older XM3 earbuds, I'd say it's a toss up, due mostly to the size difference of the buds and the MUCH smaller case.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Buy these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these, the bose QCII may have a slightly better sound, but that's only when they're not disconnecting every 5 minutes. I absolutely love these, calls sound great, people can actually hear you. they sound great and charge quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones Honestly Top Of My List As Of Favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smokoo,
That's fantastic feedback! We are delighted to hear the WF-1000XM5 earbuds have earned the top spot on your list. Enjoy your superior sound experience!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great Sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customization using the equalizer on the app. Noise cancelation is perfect. Connects to things seamlessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Priscilla
We are delighted to hear that you are enjoying your Sony headphones and their amazing Noise Cancellation feature! Your comment is well appreciated as we always strive to deliver the best quality products!
Thank you for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise dampening that doesnt make you feel like you’re in a vacuum. Good call quality for the most part and they connect well with iPhone unlike Bose. Didn’t fit well in my ears and bass was practically non-existent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taurus,
While we are glad to know about your satisfaction with the amazing noise canceling feature, exceptional call quality and Bluetooth connectivity of your WF-1000XM5, we are really sorry if they didn't fit you well. For optimum fit, comfort and to obtain the correct sound qualities, we always recommend following the steps on these links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
*Drool I love them.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.by far one of the best headphones out there. hands down but .... they are slippery little cruds they fit perfectly in ear sound and ANC is perfect transparency is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarH Great! We're glad that you are loving your WF1000XM5 earbuds. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sound and quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds work impeccabley in work (MS Teams), exercise and recreation. I am so impressed with sound and build quality. The app works flawless. These were an upgrade from Seinhauser Momentum 3: no comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones they are very comfortable. The sound quality is great. Battery life is pretty good but I don't think it's the best if you're going to be playing music for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoM, great! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the XM4! They are as comfortable as the LinkBuds S.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManuelT,
You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Battery degrades quickly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, are comfortable and have lots of great features. The battery degradation in about 8 months since i bought these is unacceptable. Ive lost 40% playtime in that period of time. I had the same issues woth the Wf-1000xm4 as well and my set of those wkll now only last for about 40 minutes. Sony climed to have fixed this but evidently they have not. Last set of sony earbuds I'll ever buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CastelleE,
While we're glad to hear about your great feedback with the amazing sound quality, very comfortable fit design, and superb features of your WF-1000XM5, we're really sorry if you're experiencing battery life issue. We also apologize if you're having the same problem with your WF-1000XM4. This is certainly not the news we'd like to hear from you.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Connectivity
Overall is good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good but there are some connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ManaswiniK,
Thank you for taking the time to review our WF-1000XM5 earbuds. We’re thrilled to hear that you find the product to be overall satisfactory. We recognize how crucial a seamless connectivity experience is, and we appreciate your feedback regarding the connectivity issues you've faced. Our team continually strives to enhance the quality and reliability of our products, and your insights are invaluable to that effort.
For assistance with connectivity issues, please refer to the following article:
https://www.sony.com/electronics/support/articles/00232102
If the problem persists or if you require further information, please email the details below to socialsupport@am.sony.com so we can assist you more effectively.
We apologize if you have already shared some of this information in your review or with customer service; our goal is to ensure we have your accurate details during our communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support