Customer Ratings & Reviews

Sony does it again. They're really good headphones

Sound is great and the connection is flawless. So glad I made this purchase

These are some great earphones. The connectivity from the earphones are awesome, the connect w not issues. I like the I dependency of the earbuds both do not have to be in your ear at the same time.

Truly horrific. The XM4s were an absolute nightmare—terrible fit, horrendous comfort, and unbearable for daily use. I exchanged them, and years later, decided to give the XM5s a chance, hoping they had improved. Spoiler alert: they haven't. If anything, they're just as atrocious, if not worse (and yes, it might just be me). Test them vigorously and if they even remotely resemble my experience, return them IMMEDIATELY. Otherwise, life will get in the way and you'll be stuck with these dreadful headphones. Side note: sound quality is good.

I don't know what happened between the Xm4 and the XM5, but the xm5 do not fit in my ear as well as the xm4 other than that, it would be perfect.

Awesome product Sony knocked it out of the box again very close to the Bose QuietComfort2 Facility pulled it off with all the features specially the EQ settings

Bought these for my daughter and granddaughter for Christmas. They both said that they LOVE them! They are much better than the ones they had before!

Could’ve been better :( Overall it’s all that’s described There good earbuds but like I said sony could’ve done better

I love these earbuds, well worth the pricetag. If you're in the fence about buying them, just do it

Sound good but don’t stay in my ears. Easy to loose. Changing out those plastic fitting don’t help. If the fit like the Raycons… these would ok. I notice at times people have a hard time hearing me.

I’ve tried them all and the Sonys are overall the best with the AirPods Pro 2 being a better choice only if integration with your Apple devices are a must.

This product is not worth its nearly $300 price tag. The battery life, though advertised as around 8 hours, drains unevenly. If both earbuds start at 100%, just 10 minutes of use can leave one at 85% and the other at 75%. While they offer fast charging, it doesn’t work for both earbuds at once. The fit is also uncomfortable—I couldn’t wear them for more than 10 minutes without pain, and I still have marks from using them. For just $150, I’d recommend the ONEPLUS Buds Pro 3 instead. They’re far more comfortable, deliver better sound quality, and are much more reliable.

Having had a very positive experience with the XM4, I wondered how much improvement there would be with these new flagship buds. Out of the box, I was impressed as to how much smaller both the case and the buds are now. They are glossy and prone to smudging. However, they still look very sleek, and do not protrude too much. The buds come with all-foam tips in 5 sizes. Personally, I would've liked to see some gel tips as well, as sometimes foam tips can be awkward to place in the ear. I ended up using the largest tips and, while they can certainly create a tight, full seal, it takes some fiddling to get it right. Once they are on, they are comfortable and stay well put in the ear, even when running, jumping, and shaking my head. By the way the IPX4 rating ensures that a little sweat, splashes, or rain won’t be a problem. Featuring Bluetooth 5.3, the XM5s connected seamlessly to my android phone and iOS device, and I did not experience any hiccups or disconnections even at long distances. They support multi-point (which works great), single-bud listening, and auto-pause when taking a bud out. Using the right tips and ensuring a good seal, the buds isolate sound very well, and with ANC on they are on par or even better than other well-regarded brands I own. The ambient mode is also very good and convenient, albeit a bit unnatural. The call quality is superb no matter how noisy, windy, or crowded the environment may be. The 8hr (about 6 in my usage) battery life is decent by today’s standards and the case adds about 16 more with ANC on. Also, there’s Qi wireless charging compatibility and quick charge (3 min to add 1hr playback!). Then there’s the sound quality. Just as before, Sony have outdone themselves. I am utterly impressed by these buds’ 8mm drivers’ tuning. By default, the bass is punchy, impactful, and refined. The midrange allows for clarity in vocal, instrumental, choruses, and dialogue. The treble soars without being harsh or tiring. No matter what music genre or content I threw at them, they performed very well. Just in case, the XM5s react very nicely to EQ changes. Now, the LDAC codec adds an even more refined experience (only on Android and with a service that provides HiFi streaming). What makes an added case for the premium price tag, is the vast number of technologies crammed into these buds. I highly recommend downloading the companion app to fully unlock all benefits. Some may be gimmicky, but some are downright cool and must-haves. We are talking full manual, personalized, and preset EQs, speak-to-pause, full Alexa/google integration, shake-to-answer/hangup, spatial head-tracking, stream service quick access, 360 audio (with a compatible service), audio AI upscaling, noise control depending on action or place, and more. Again, some do not work all that well, such as the adaptive sound control (it kept switch between ANC and ambient modes at the weirdest times), but it’s still cool to know it’s there, and can be improved with firmware updates. If there’s one thing to nitpick, it may be the control scheme. While everything can be done from the buds, I cannot understand why it would need 4+ taps to control volume. It’s just not intuitive and sometimes I would make mistakes, so I found myself reaching for my device often. Still, I don’t consider this a deal-breaker. In the end, I am quite impressed with these buds. They check all the main boxes that justify the asking price in my experience. If you can get only one premium set of buds, I believe you can’t go wrong with the XM5s.

Got the previous year model in the wf1000xm5 box. Left the country to discover this. Basically payed for the newest and got the older one . Customer service might help me on a credit towards something when i get back state side. On the bright side the wrong earbuds they sold me are also good

The mostly amazing thing about those earbuds is the NOISE CANCELLING... Just a complete isolation without building pressure in your head. I have some other earbuds that they are also capable of cancelling the noise but after few minutes I start feeling some pressure building in my head and I feel the urge to remove them or at least cancel the function. The Sony WF1000XM5 are soft in the ears and also handling the cancelling in a better way. The surrounding noise/voices recognition also works better than the other ones (maybe those are newer and more advanced) and the played music in general is just crisp fine. They sit in the ears pretty well. Well locked even though they are a bit on the heavy side. It took me a while to find the correct fitting for my ears and then get used to how to lock them inside my ear. Sometimes it helps reading the manual. Indeed. They can be a bit loud (even not recommended). The EQ function is very capable and helps increasing the comfort listening to music/books/movies. I like to preset some and tweak some on the fly. The app has a lot of features and it may needs some time to explore them all. The most useful ones to me are: - Adaptive Sound Control: Allowing the earbuds to detect your ambient and decides how to filter the sounds around. - Speak to chat: I feel it is more accurate than the Android built-in voice recognition. Maybe it listens better. - head Gesture: this one is funny and as much as I enjoyed it in the beginning, I started to hate it for its false recognizing my head moving. BT range is good. Very acceptable and it is indeed greater when you are connected to a MacBook (for some reasons)... It paired easily and fast. They are capable to connect to 2 devices in the same time allowing you to listen to the music from the laptop and take the call from the phone. Battery started on the bad side. It got well better after 2 charging cycles. Wireless charger is a big (very big) deal for me and yes, those from Sony supports wireless charging. I was so happy to find that out. (wasn't mentioned any where I looked. At least). Over all, they are good and nice to have. A bit bulky but I've seen bulkier. I think the size contribute to a more superior sound quality which something Sony knows how to do. Recommended if you want to disconnect from your surrounding (bus, train, gym, nagging wife :) ) but also if you are looking to have quality time with soft music or an audio book.

It's not that much of an exaggeration. If you want to buy it, pay attention to these comments. It comes out of your ears quickly and is very bad in terms of grip.

Sony has released their new WF-1000XM5 Wireless Noise Canceling Earbuds, and they don't disappoint. The box includes the earbuds, battery charging case, a short USB-to-USBC charging cable, 4 different-sized rubber ear pieces, and quick user guide/paperwork. The earbuds come with a manufacturer's 1-year warranty. PROS: ----------- * Easy to physically connect to a bluetooth (BT) device using the Sony Headphones app. You can also connect without the app. * The case/battery gives the user bonus listening time if on the go, if a charging port is not available. * The Noise Cancellation (NC) does work pretty well; however, they still do not compare to over-the-ear full headphones. Even with NC set to ON (default, when powered ON), I could still easily hear the surrounding audio. I did have the correct rubber ear pieces that fit my ear correctly so as to help filter the outside noise. But for earbuds, the NC worked as well or better than other high-end earbuds I have used. * The audio itself was on the "high-end" side. The sound was crisp and clear. With the volume up, the drivers offered good frequency response. The bass was a little lacking as with most earbuds (see cons). * The app offers a customizable 5-band EQ adjustment. This is great for those who don't simply want preset audio settings like "Rock", "Voice", etc. * The fitment in the ear is pretty comfy initially and look great; however, after some time, as with many earbuds, you may have to give your ear canal a small break as they can eventually be a little uncomfortable. Or maybe a repositioning also might help. Trial and error may also be needed with the rubber tips. * The "tap options" are adjustable in the app. You can make changes to what the taps do to an extent to better adjust to how you want the earbuds to perform when you tap them (1-4 times or long-press). * I was impressed with BATTERY LIFE of these earbuds. I used them for 7-8 hours of work (in an office setting) with a short charging time during lunch, and they went strong the entire day and still had a good bit of life left at the end of the day. Getting long life from such small batteries is key, and these earbuds didn't disappoint. * WIRELESS CHARGING is available with this case if placed on an induction charging pad. This is a great feature because this keeps the user from having to plug in the case every time they want to charge the case's battery (or the earbuds themselves if they are in the case too). There are an abundance of light options that the case provides that you can read about in the PDF. There are too many to post here. * Call quality was great during VoLTE calls on AT&T. Voices on both ends were clear and precise. I was quite impressed with the call quality. * These earbuds have a function where you can setup your head motion (nodding up/down, shaking left/right) to answer or decline a phone call. This worked well and was a pretty nice added function. CONS: ----------- * Though it was easy to connect these earbuds to my BT device, there were a ton of steps in getting these earbuds setup. If you're not an audiophile, these may actually be too advanced for your needs if you go through app setup. * When using the Speak-to-Chat feature (which you can turn on/off in the app), if ON and you even clear your throat, the music stops for the designated time you have set in the app. The good news is that you can adjust that time to some preset times in the app. The bad news is that if you clear your throat loud enough, your music stops, and you have to wait for it to come back after the automatic pause. I ended up turning off this feature since allergies cause me to clear my throat more than a normal person might.. and creating music pauses each time. * As with most earbuds, bass response is not going to be great unless they are literally jammed deep into your ear canal, which is not good for hearing (loss) and uncomfortable after wearing for a decent amount of time. * With most earbuds, you know how they are going to fit in your ear. With these, it takes some getting used to on what angle to insert them, and then to be careful when putting them in, not to activate the touch area due to its small size. * Perhaps maybe twice a day, for a second or two, the earbuds would go out or unsync audio (one ear would go out then the other, then recover in about a second). This wasn't a huge deal, but possibly a firmware update might be in order to keep them synced up a bit better. There were no other signalling devices in the immediate area that would have caused interference that caused this. This has happened before on other truly wireless earbuds I have owned; however, it does happen less frequently with this pair. * The packaging itself was rather sad-looking, uninspired, and cheap feeling. The good news is that the case/earbuds are of high quality and durability. OTHER OBSERVATIONS: ------------------------- * There was a full downloadable PDF available - 178 pages. Or you can use the web help guide which breaks down certain issues into groups. A lot of the document is dependent on what OS you're using to connect. * These earbuds support Alexa and Google Assistant; however, I do not use these features. I also did not use the 360 Reality Audio function since I do not subscribe to the services that use that function. It looked like something that some people would enjoy, but I was not interested in subscribing to those services. * There is a head-tracking function I tried to utilize; however, I was unable to setup due to the app and earbuds not jiving together. I followed the instructions with the tilting of the head up/down as the app suggests in real-time, but nothing every happened, and I had to simply cancel the function. So that did not work for me. * These earbuds have an instant pause/play function that only works for audio apps. For instance, I was watching DTV Stream app which also includes video, and when the earbuds are removed, the video (or live TV, really) continues to play in the background, but muted on the earbuds. * There is no wall charger included with the cable. You will have to plug into a charging port on a PC or other device OR use a standard USB wall plug. * 4 sets of rubber ear pieces come with the earbuds. Mediums are already attached. The other sizes are in the case and labeled. CONCLUSION: ===================== For earbuds, this model from Sony is definitely one of the better choices available. It's quite cumbersome to get these earbuds setup initially; however, the end result is quite good by earbud standards. The options available are plentiful. I haven't had another set of earbuds have this many options available, period. The sound is great, and they definitely stay in your ear when active. I have used when walking and riding a bike. There was some awkwardness in initially getting them in my ear the correct way, but after some time, I was able to make adjustments as needed to get the right fit and insert them correctly. They aren't so big that they make you look like Frankenstein either (see my ear pictures). They flow pretty well with the natural shape, and I have a small/medium ear size. For true bass sound and audio quality, I will stick with my over-the-ear headphones, but for on-the-go functionality, quality, and battery longevity, these are definitely worth purchasing. I'd definitely recommend.

While initially excited about these wireless headphones, my enthusiasm waned as I struggled to decipher their intricate functionalities. The learning curve proved steeper than expected, leaving me somewhat frustrated. Additionally, the packaging, considering the premium price tag, felt disappointingly flimsy. Despite my initial desire to love these headphones, the complex setup and underwhelming packaging left me yearning for a more straightforward and robust user experience. Unfortunately I gave up and didn’t return them and went back to another well-known brand. I probably would have grown to love them a lot if I took the time to figure out all the functions but I felt headphones shouldn’t be that complicated.

Sony has always been a top dog in the wireless earbuds game, and their latest offering, the WF-1000XM5 is no exception. These earbuds are like a personal oasis of sound, blocking out the world's noise and delivering an audio experience that's nothing short of amazing. Noise Cancelling That's Out of This World The WF-1000XM5’s ANC is like having a superhero superpower. It blocks out all the background chatter, whether you're on a crowded train or trying to focus in a noisy office. You're left with just you, your music, and pure bliss. Sound That'll Make You Want to Move The WF-1000XM5’s audio quality is top-notch. Every note and beat comes through with crystal clarity, and the bass is just the right amount of punchy without being overwhelming. Whether you're into classical, jazz, or hip hop, these earbuds will make your music sound better than ever. A Fit That Feels Like a Hug The WF-1000XM5's are super comfortable to wear, even for hours on end. The soft ear tips don't cause any discomfort, and the earhooks keep them securely in place. You can even customize the fit with three different sizes of ear tips. Touch Controls That Make Life Easier The WF-1000XM5's touch controls are super responsive, so you can easily control your music without having to fumble with your phone. Want to skip a song? Just tap the earbud. Need to take a call? Tap and hold. It's that simple. Battery Life That Keeps Up with Your Busy Life The WF-1000XM5 battery life is impressive, with up to 8 hours of playback on a single charge. And if you run low, you can always pop them back in the charging case for a quick boost. Personalization That Makes Them Your Own The Sony Headphones Connect app lets you personalize your WF-1000XM5 experience to your liking. You can adjust the ANC levels, fine-tune the equalizer settings, and even enable "Speak-to-Chat" mode, which automatically pauses your music and lowers the volume when you start talking. My Personal Rave As a self-proclaimed music junkie, I can't say enough good things about the WF-1000XM5. From the moment I put them on, I was blown away by the ANC. The world around me vanished, leaving me in a sonic paradise. The audio quality was equally mind-blowing, with every instrument and vocal sounding crystal clear. I was also impressed with the WF-1000XM5's comfort. They stayed securely in place even during my most intense workout sessions, and the soft ear tips didn't cause any irritation after hours of wear. The touch controls were also a lifesaver, letting me manage my music without having to reach for my phone. The Verdict The Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds are a no-brainer for anyone who loves music and wants the best possible listening experience. They're the perfect combination of noise cancellation, audio quality, comfort, and battery life. If you're looking for an upgrade to your earbuds, look no further than the WF-1000XM5. You won't be disappointed.

These are the best wireless noise cancelling earbuds my ears have ever experienced. Compact, comfortable and long-lasting battery. I have experience with multiple other noise cancelling earbuds and without a doubt the WF1000XM5s are the best I have used. These earbuds are very compact, but their compact size does not hinder these in any way. The earbuds fit my ears comfortably thanks to the multiple different ear tips included. The sound is amazing, but the lack of sound may be more impressive. When ANC is on you are completely immersed in what you are listening to, and the rest of the surrounding sound almost completely disappears. Battery life is remarkable. I was able to listen to multiple podcasts, music, and watch videos for my entire 8-hour workday and still had plenty of battery life available. I have never experienced this type of battery life from any wireless earbud let alone one with noise cancelling/adaptive cancelling being active the entire time. The tap/touch controls are intuitive and allow for ease of use that is seriously missed on other earbuds. The available app provides you with access to additional layers of customization and other features to enhance your listening experience. I would definitely recommend these to anyone looking for a true wireless noise cancelling earbud.