Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit
Over hyped!! But good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WF-1000XM4s and they were great head phones. Then I got the WF-1000XM5s and though they are better to wear in the ears, the bone sensing feature os extremely annoying. When I'm on the treadmill or even chewing gum or doing something with my jaw the audio gets cut off because of the headphone having to adjust. This is extremely annoying! Its the one thing I regret about buying an upgrade?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ref3129,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases, it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”. You can change the sensitivity by using the Sony Headphones Connect app. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Fit
Great overall buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great upgrade over my Galaxy Buds. I am a Sony fanboy but a Samsung faithful. I read reviews for a while before I finally pulled the trigger. No regrets so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loghyc,
Fabulous! You've definitely made a great choice! We're extremely pleased to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's great that you can pair two the devices without having to disconnect one. The sound quality and the noise canceling works phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanO, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Handsdown the best wireless earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the beat wireless earbuds that truly gives you the excellant noise cancelling feature. I love using it during my workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krsna, Perfect! We're so pleased to hear that you're enjoying the excellent noise cancelling feature of the Sony WF1000XM5 especially during your workout sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise cancelling for ear buds. The sounds is fantastic as well. Really enjoying these as they were replacements for my WF1000XM4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome upgrade! We are glad to hear that you are enjoying your new WF-1000XM5 earbuds! Thank you so much for the 5-star rating! -Carl
- Pros mentioned:Sound quality
Very high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. They sound and feel great. Only issue is the app can be a little cumbersome to navigate and you cant get the tracking like galaxy buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilB, we're glad you are enjoying our product. We appreciate your feedback regarding the Headphone Connect app. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base. Very good charge time. Pricey, but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Cza91! We're glad that you like the sound quality of the earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony WF1000 - They sound good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good and solid. Need for a secondary app for more functionality isn't something that appeals to me. They function just fine without the app. 5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you are enjoying its exceptional audio quality and overall features of these earbud headphones. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have been excellent. Great for work and using it in the car when needed. Even managed to suppress the sound of my dogs barking during Zoom calls. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Stss! We're glad that you are impressed with the new Sony WF1000XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Cons mentioned:Connectivity
Connection problems! Need case to pair! ANC bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today the left earbud stated the battery was low and turned off. I put them in the case to reset for about 1 minutes, took them back out, and they are at 99%. These are complete garbage! These glitch every day. 50% chance one won’t connect to Apple Watch. I’ll have to reinsert into the case, which I don’t carry into the gym with me. If I tap to turn off noise cancelling to talk to someone, one earbud will turn it off and the other won’t. The only fix is to put the earbuds in the case or forget pairing and re-pair them altogether. I don’t bring the case with me into the gym or on a jog, that would be ridiculous. This trend of requiring the charging case to pair is absolutely absurd . If you’re in the gym or out for a jog and the charging case is in your car or at home, you can’t re-pair your earbuds when they glitch. Rebooting your phone or watch doesn’t fix the problem. Repairing is often the only way to fix. Why can’t we long click both earbuds to setup pairing mode? Common Sense! Why does this need to be more difficult than it should be? Imagine needing to put your phone in a special case to pair it to Bluetooth devices. That sounds really foolish right? So why do we require that for earbuds? The ANC is less than average with these. I suspect the foam tips are part of the problem. I’ve had about 6 pairs of earbuds in the past 3 years. These have the worst ANC of them all.
No, I would not recommend this to a friend Headphone review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and features. The connection was almost immediate after removing out the case. Good product for price.
I would recommend this to a friend- Pros mentioned:Sound quality
Clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these earphones is exceptionally clear, allowing me to discern all the instruments in the songs. The Bluetooth connection is not only swift but also robust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LongN, Amazing! We're thrilled to hear that you like the exceptional sound quality and clarity and excellent Bluetooth connection. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good they stay in your ears well while at work charging case isn't as good as the older versions tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomM, Thank you for your feedback with the Sony WF1000XM5. We're very happy to hear you like the comfortable and stable fit of these earbuds. We value your input about the charging case and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a breeze. The sound and microphone audio are better than my previous headphones and I am satisfied with the additional features..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoD, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
I would buy them again!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised at how much better the sound quality was on these Sony’s vs. my air pod pros!!!! Best ear buds on the market and worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Criag, we're glad you like our industry-leading noise canceling earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Sony Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but I havnt had them long and sometimes a little uncomfortable but Im working out the kinks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JETLIKNIGHT,
Thank you for your honest feedback! We are pleased to learn you’re giving the WF-1000XM5 a try.
Sometimes, a little adjustment is all it takes to find the perfect fit. We recommend experimenting with the different sizes of ear tips included in the box to help improve comfort and ensure a secure fit.
Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Awesome!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds are phenomenal! Only problem is when im playing music and the slightest sound turns my music off and puts them in ambiance mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrRob,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Adaptive Sound Mode is greatly appreciated. This function automatically adjusts the noise canceling function depending on your behavior. You do have the option to turn this function on or off by using the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000553425.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Fantastic sound compared to all
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound compared to all over headphones on the market, my second pair first having the 3rd generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaceM, fabulous! We're truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you so much for the 5 Star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sounds great but….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great sound but the ear bud tips are not that great. The memory foam feels a bit awkward at times and it slips out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thanks for commenting. We are glad to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We greatly appreciate your input with the supplied earbud tips, and we are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Hey! They're good!! Now buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality wireless headphones with amazing call quality. If you're using apps like tidal this also supports 3D audio which is an incredible experience. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randaman,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph