Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Highest quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality in a smaller form than predecessor XM4s. Good noise cancelling. Customizable frequency response via app. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBCPA, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are really amazing. Sound quality is good. And they are easy to carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesW, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounding earbuds, was not a fan of how thay fit in my ear but that just me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colton,
Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the features and exceptional sound quality of these earbuds. We designed these earbuds to provide incredible audio performance and take noise cancellation to the next level. Your feedback regarding the fit is greatly appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but needing an app on a a ipad to get best sounds not so great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeG,
Thanks for commenting. We are thrilled to know your satisfaction with the superb sound quality of your WF-1000XM5. We truly appreciate your feedback when using it with an iPad. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Met & exceeded expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all sound expectations. The ability to switch between devices seamlessly (phone & laptop) is something I didn't know I needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC,
That's great! We're glad to hear that you like the smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds really sleek and pretty loud i work in construction and love the auto noise cancel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessi16,
Thank you for the purchase and we're glad to hear that you love the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Improved battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound with an app that gives good control. Had the previous version and the battery life was inconsistent between each ear bud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Convert to Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Former Samsung Buds Pro user. Got these based on in store recommendation. Great sound! Easy to customize fit with the included 3 sizes of ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SL2020,
Awesome! You've made a great decision in switching to WF-1000XM5! We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony wf-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! They are the best! I've been using Bose for years and thought it was time for a change. I'm so glad I went with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnO, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
Good upgrade from the XM3s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery life and can connect to two devices without needing to reset the pairing every time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casual, It's wonderful to hear you are enjoying the great audio and amazing battery life of these earbud headphones. Your assessment is spot on! The WF-1000XM5 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for upgrading to your new WF-1000XM5 and for trusting Sony! -Jess
- Pros mentioned:Fit
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones is a must ! Perfect fit for long walks, run and everyday wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardS, Thank you for the amazing review! We're very happy to hear that you find it perfect for your long walks and everyday wear. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Bluetooth connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. Only draw back is that bluetooth connection at rhe moment is not the best. Music will cut off sometimes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyBoiii, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of your Sony unit. Please set the headset to “Priority on stable connection”.using the Headphone Connect app. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
~Earl
- Pros mentioned:Sound quality
Noise canceling 9.238/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely happy with the sound quality and the noise canceling on these! I work in construction so keeping my ears healthy is very important to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous, MattK!
We are truly delighted to know that you are very happy with the amazing sound quality and exceptional noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, definitely made a great purchase. Liked them more than the bose and apple products
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusR, We are thrilled to know that your Sony WF1000XM5 wireless in-ear headphones are the best earbuds for you. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Fit
Perfect
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgrade from the xm4 which i already thought were great except for the size and these come out perfect size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, great! We're glad you like your new earbuds! Enjoy! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Buds
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It has excellent Audio, and a great microphone. I am not quite sure how I feel about the foam tips but they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerC,
Fantastic! We're extremely pleased to know that you are satisfied with the amazing sound & call quality, very comfortable fit, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony WF1000XM5 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a good bass response. Noise cancellation is good. nice case and presentation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreiA,
You made the right choice! We're glad that you are enjoying the sound quality, noise canceling function, and charging case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass
Sony is innovation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great bass and filled with plenty of function. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Eddy,
Thank you very much for your awesome feedback! We are truly happy to hear your satisfaction with the incredible sound quality and amazing features of your WF-1000XM5. We greatly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best Ear buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality. The case is a little weak but has held up pretty well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieS, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony unit. ~Earl
- Pros mentioned:Sound quality
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Fantastic noise canceling. Highs are crisp & clean and lows are clear and powerful. Only knock is their a bit of a task to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tomn, Thank you for the amazing review! We're very thrilled to hear you like the great sound quality, fantastic noise cancellation, crisp and clean highs, and clear and powerful low of your new Sony WF1000XM5. We have noted your input about the initial setup process and will be sure to forward this feedback to the appropriate department. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam