Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality ear buds. Definitely an improvement from the previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioC, fantastic! You've certainly made a great choice! We are extremely pleased that it suits your expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo
Good all-round earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paid for, sound quality is not excellent but on par with its peers. Conversation quality is much better than previous generations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justaname,
Thank you for your honest review! We're glad to hear you’re finding the WF-1000XM5 earbuds to be a good all-around choice, especially with the improved conversation quality. Your feedback on sound quality is appreciated, and we hope they continue to meet your needs. Enjoy your listening experience!
Thank you for choosing Sony!
-Maria
Simply perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Jabara to these top of the line Sony earbuds. They are durable as I've washed them and they still work. Though, the charging case was not quite so much so. Now I have two pair and one charging case. Still worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyeGerJon, Fantastic! We're delighted to know that you find your WF1000XM5 perfect and durable, even after an unexpected wash. However, we apologize for the inconvenience you've experienced with the charging case. Your feedback is invaluable to us, and we're pleased to hear that you believe the earbuds are worth every penny. Thank you for choosing Sony! - Romeo
One of the best ear phone available
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is top. My only complaint would be some time over call microphone doesn't work as good as airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KillerBee, we're glad you like our product. We understand your feedback regarding the mic of your Sony unit. Please follow this link to when dealer with phone call issues:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you so much for your purchase and for choosing Sony! ~Earl
Buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best air bud ive had thus far i strongly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREAT, You've made an excellent choice! We're so thrilled to hear you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned and you are enjoying all the wonderful technologies that make the WF-1000XM5 so versatile. We really appreciate the recommendation. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound on Android if you have an iPhone you suck keep your Apple crap
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyel92, Awesome! We're glad to hear you like the great sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
Good product high price point.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good improvement on older model (more comfortable, better battery life)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odekain, Thank you for sharing your positive experience with your new Sony WF1000XM5! We're so glad to hear that you like the comfortable fit and excellent battery life of your WF1000XM5. Thanks for choosing Sony! -Sam
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Sony earphones I’ve bought so far! Would definitely recommend to my friends! Kinda expensive but a must worth it kinda deal if you love listening to music & such!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineP,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
High hopes, poor experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these, but they don't have any real noise cancelling. They fit good, they look good, case is nice.....but they aren't great for the price. I might return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Puig,
Thank you for the purchase. We're glad to hear that you like the fit and design of the headphones. We regret to hear that the headphones failed to meet your expectations. Please check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00298372
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Best in the market.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless earbuds sound incredible. I compared the Bose, JBL and these has the best sound overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave2019, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
Hands down, my favorite.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between these and the Sennheiser Momentums. Very close. Love them both but these felt more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey dMenace,
Fantastic! You've definitely made a great choice! We are truly happy to know your satisfaction with the very comfortable fit design and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for sharing your awesome experience and for choosing Sony!
- Romeo
Sony wireless “in ear” headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. However, this is for all noise cancelling headphones, the technology is simply not there yet. No headphones can provide complete noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonF,
Thank you for sharing your thoughts on the Sony WF-1000XM5 Earbuds! We're glad you find them great. While no headphones can provide complete noise cancellation, we continuously strive to enhance our technology for the best possible experience.
We appreciate your review and thank you for choosing Sony!
-Maria
HQ. Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional sound quality. Cristal Clear enjoyable if all day used. Go for them before they ran out of stock.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAIBIL,
Fabulous! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for recommending our WF-1000XM5!
Best regards,
Romeo
Vee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome, I finally had Samsung earbuds but these blow those away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonA, we're glad you like the sound quality of our product, Thanks for choosing Sony! ~Earl
SONY has done it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Battery life and mic sound quality is what mattered to me seeing i work in a manufacturing plant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEAR0415,
Fabulous! We are so happy to hear that you love your WF-1000XM5, and that you are satisfied with its long-lasting battery life, exceptional microphone & sound quality, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had mu doubts but these really woek well. The sound and the noise cancellation are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TPG87, We're glad to hear that you're enjoying your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Yup, go ahead!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just that littlest bit better than the last gen! A worth upgrade, or add anyway to your earbud collection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Just1guy, We're very grateful for this positive feedback! Good to know you've made the upgrade. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earphones I ever had, excelente battery life, good sound over all great quality. Will buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesJ,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Work for small ears!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones- stay in even my small ears! They connect so quickly and the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadeleineA, awesome! Glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
Okay. Not good for loud surroundings for calls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great for music but the call quality is not so good for loud environments.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaC,
Thanks for being so honest about your experience with the WF-1000XM5 earbuds.
It's fantastic to hear you're loving the sound quality for music. But we totally get how frustrating it is when the call quality doesn't keep up in those noisy spots.
Here are a few tips and settings you can check that might improve your call quality in those loud environments:
1) Try to make sure the earbuds have a snug fit using the right-sized eartips.
You can check this by opening the Sony | Sound Connect App, going to the System tab, and running the "Optimal Earbud Tips" test. Make sure the app confirms a good air-tight seal in both ears, and if it doesn't, you should try a different size foam tip from the package.
If you'd like a little more detail; with some videos to walk you through it, just click the link here:
https://www.sony.com/electronics/support/articles/00262839
2) Turning off the "Capture Voice During a Phone Call" setting in the Sound Connect App (found under the System tab) can help improve call clarity in loud environments.
3) Make sure your earbuds and the Sound Connect App are running the latest firmware versions.
Give those a shot!
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany