Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Horrible waste of money. Do not buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like every other thing in this world these days, you have to download an app. Otherwise it will turn off the noise cancelling at random times. Disconnects frequently. I’ve had mine just over a year and they’ve already crapped out. Won’t charge. What a waste of money. They will not replace it because it is two months out of warranty. Insane that their product barely lasts a year. Bose stands by their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bronwyn,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
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Sincerely,
-Ralph
- Pros mentioned:Sound quality
Sony is number 1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The.quality is really good. The sound is clear. clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamT, Thank you for your kind words. We are thrilled to hear that you are impressed with the outstanding audio quality and exceptional performance of your new WF-1000XM5 earbuds. Thank you for your purchase and for commending Sony! -Jess
- Pros mentioned:Sound quality
Best value in Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them based on Consumer Reports review and was not disappointed. Excellent sound quality and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on these new headphones, recommend highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjidrone, We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our best truly wireless noise canceling earbuds WF-1000XM5! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM5. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Electrics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As every time Sony releases the best quality earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalterG, Thank you for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're cool. Wouldntt say better than airpods. But they're nice. If only you could track them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 3xtsyy,
Thanks for commenting. We are happy to hear your satisfaction with the cool design & performance of your WF-1000XM5. We truly appreciate your feedback regarding the tracking function, and we apologize if these headphones don't support it.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
You get what you pay for!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll make this short but sweet, 8.5 out of 10. Must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinW,
Awesome! We're happy to hear that your investment with your WF1000XM5 is worth it. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best earbuds you can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned many earbuds. These are the best. I also own the 4s and these are a solid increment better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Durangutan, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs. Thank you very much for sharing your excellent experience with your WF1000XM5 and for trusting Sony! - Romeo
New Buds are great, trade in credit falls short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony buds are great, but haven't heard anything on the trade in credit that I qualified for. Feel like I gave away my earlier model Sony Buds for free. Can't get any information on the status, been over a month
I would recommend this to a friend- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and noise cancelling. They don't fit my ears very well and I have tried several tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue wearing your Sony unit. You can find this link helpful in wearing the headset:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
These Earbuds Live Up To The Hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Between the sound quality and noise cancellation, these are the best buds money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrReview, Great! We're pleased to hear that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love 'em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love them!!! I honestly think these are the best headphones on the market. They sound really well and have great features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanC,
Amazing! We are extremely pleased to hear your satisfaction with the exceptional sound quality and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and are perfect for everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraylonB,
Thank you for the 5-star rating! We're happy to hear that you're enjoying your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Best earbuds I've had in a while. I also appreciate the worker that helped me pick these as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
No issues so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great had them for about a month now and sound quality and noise cancellation is great. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyM,
Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Fit
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these headphones, I’ve tried most ear buds and these to me are the best fit, and easiest to operate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proplayer, nice! Glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth it!! I had Apple AirPods Pro, and decided to try these out. They are better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaniellaR, we're glad you like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Win Win - great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a long time Bose QC ear bud fan till I found these. They fit better and sound better plus more functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great huy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these after my bose stop working and been loving them every since
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cshep,
Thank you for choosing Sony!
We couldn't be happier to hear that you've been enjoying your WF-1000XM5 earbuds after your previous earbuds stopped working. It means a lot to us that our earbuds have become a favorite for you, and we appreciate you sharing your positive experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones for noise, cancellation love that I can save profiles on all my devices, 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robbie, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl