Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Lacking bass , uncomfortable.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds may not be suitable for individuals who prefer a bass-heavy sound profile. Additionally, I experienced discomfort in my right ear during use, and on one occasion, the foam tip became lodged in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anonymous,
Thank you for the purchase. We do apologize for the inconvenience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal audio experience. We also recommend using the Sone headphones connect app so you can adjust sound settings depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
Thank you for choosing Sony!
-David
Sony whx5 headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems to work well. For music and calls. App can be a bit more user ffriendly...sometimes they do feel like they are slipping out the ear..but for the most they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaW, Thank you for the feedback on your experience with your WF1000XM5! We're glad to hear it works really well for music and calls. We appreciate your suggestion regarding the app's user-friendliness and will take it into consideration for future updates.
Regarding the fit of the earbuds, we recommend trying different sizes of the included ear tips to ensure a more secure fit. This can help prevent the earbuds from feeling like they are slipping out. For more details on how to wear them properly, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps and thanks for choosing Sony! -Sam
- Cons mentioned:Price
Kicking back and relaxing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They a little pricey for what i use them for but over all a good set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Engineers play project that is released early
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
As good as everyone’s says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I chose these over AirPods. 11/10 would recommend to anyone considering airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, AndrewM! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5 compared to another headphones' brand. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Best sound ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great I wore them every day until one of them stopped working
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, VR01.
We are truly sorry to hear that one of your WF-1000XM5 earbuds stopped working, especially since you enjoyed wearing them every day. We understand how disappointing this is for such a essential part of your routine.
Please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you with troubleshooting or a repair.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
sweet sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit, great sound, and noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, poppag! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Top tier noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic they are everything great about the xm4 in a smaller package
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Comfort no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were ok but for the money they need work especially in the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanH,
Thank you for choosing Sony.
We’re truly heartened to learn that you found the WF‑1000XM5 satisfactory overall, and we appreciate your honest feedback on comfort. Your input helps us improve future designs for a better fit and all‑day wear.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Sound ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and build. Only issue is the the app not simple enough compared to Pixel Buds pro app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinaN,
Thanks for commenting! We are so happy to hear your satisfaction with the amazing sound & quality of the WF-1000XM5. We greatly appreciate your input with the companion app.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best noise cancellation ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product would highly recommend has the best noise cancellation in any pair of earbuds I’ve had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, nice! We're glad you are enjoying our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding earbuds with amazing noise canceling features highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frabologna, Fantastic! We're very pleased to hear that you like the great sound quality and amazing noise cancelling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in-call noise canceling. Can be working in a loud shop. Other person cant tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusV, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Good earbuds, terrible software.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds, terrible software. There's a lot of flexibility in how to configure them, but the Sony Sound Connect software doesn't save settings, randomly changes stuff, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
Thank you for the purchase! We're glad to hear that you like the headphones. We do apologize for the inconvenience. Your feedback is noted. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
My Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I always use for my work! Good sound and the quality greatest
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UlisesI, we're glad you love the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best air bud ive had thus far i strongly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREAT, You've made an excellent choice! We're so thrilled to hear you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned and you are enjoying all the wonderful technologies that make the WF-1000XM5 so versatile. We really appreciate the recommendation. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great highly recommend them would buy them all over again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xiomara, Congratulations! You've certainly made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Love them!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these! If you’re really looking for noise cancelling this is it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsungtv, we're glad you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well and the noise cancelling works great and tons of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewC, Awesome! We are so glad to hear that you are happy with your new earbuds! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good earbud and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds. The sound on thrlese are great. I really enjoy having them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jmbjasp,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph