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Customer reviews

Rating 4.3 out of 5 stars with 2334 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,334 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top tier noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic they are everything great about the xm4 in a smaller package

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertP, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound and bass . Music is more enjoyable. Sony once again made it happen

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalG, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds for any music lover! Battery lasts for a couple of days!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinC, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancellation ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would highly recommend has the best noise cancellation in any pair of earbuds I’ve had

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, nice! We're glad you are enjoying our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 2 out of 5 stars

    Engineers play project that is released early

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good earbud and great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these earbuds. The sound on thrlese are great. I really enjoy having them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmbjasp,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these after doing a ton of research. Sound quality is awesome! Good buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler09, nice! This is good to hear! Glad you're enjoying the sound quality of the WF1000XM5! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good all-round earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you paid for, sound quality is not excellent but on par with its peers. Conversation quality is much better than previous generations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justaname,

      Thank you for your honest review! We're glad to hear you’re finding the WF-1000XM5 earbuds to be a good all-around choice, especially with the improved conversation quality. Your feedback on sound quality is appreciated, and we hope they continue to meet your needs. Enjoy your listening experience!

      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds i have ever bought. They are even better than the BOSE EARBUDS

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HubertT,

      You've made a great choice! we are truly happy to hear your satisfaction with the amazing performance of your WF-1000XM5.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noise cancelling is great. I really enjoy this earbuds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeronimo, we're glad you are enjoying the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony does it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sounding and best fitting earbuds ive used since the xm4s, absolutely worth the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it. Best noise cancelation ever! Have been using it non stop ever since I bought it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DhimanN,

      Fabulous! We are truly delighted to hear that you love your WF-1000XM5, and that you're satisfied with its amazing noise canceling function & superb performance.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome ear buds sound is incredible!! Well worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jbird72, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound wuality is great, the shapy is bery convenient. 10/10 recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello yourshadeofcool,
      Nice! We're glad that you are pleased with the superb sound quality of your new WF1000XM5. Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Rated 5 out of 5 stars

    EAR BUDS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SO AWSOMENTO WAER AND RUGGED WATERPROOF ESPIEACLLY WHEN RIDING MY BIKE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EDDIE,

      That's awesome! We're thrilled to hear you're loving the sound quality and durability of your WF-1000XM5 earbuds. Their IPX4 water-resistance rating makes them great for active use like cycling, so we're happy they're keeping up with your adventures.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones, 10/10. Miles better than Galaxy buds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user178460,

      Thanks for these fantastic five stars!

      We're thrilled to hear you're enjoying the sound quality and overall experience with your WH-1000XM4 headphones. Your feedback is really valuable to us. We hope you continue to enjoy a fantastic listening experience!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The sound broo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best I've tried in my life, the sound is fantastic and the basses... Uffff

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorL, Thank you so much for such a fantastic review, and we are so pleased to hear you like the amazing audio quality of your new WF-1000XM5! Glad to know it works great and you feel this is the best sounding earbud headphones you've ever owned. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM5. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only earbuds my asd son will wear!!! Perfect!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, TsCs! We're glad your son likes them. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best earphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked these headphones, they have great quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarianoG, That's awesome! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony actually knocked it out the box, i'am so in love. The price scared me. But I must say so worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Soamazing, Thank you for the positive review! We're very happy to hear you're satisfied with your purchase and you feel that the price is worth it. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US