Customer Ratings & Reviews

Hi Strudel,

Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hi AlexisS,

Amazing! We are truly delighted to hear your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and amazing functions of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi TedC, thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the unique experience that the Sony - WF1000XM5 earbuds offer. With their industry-leading noise cancellation and incredible sound quality, they truly stand out! It's amazing to know you loved them so much that you got a pair for your wife and son too. Thank you for choosing Sony, regards. -Dominick

Hi Matt,

Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hello JesseS,
Thank you for your purchase and we are truly happy to hear that you are pleased with the bass and overall quality of our WF1000XM5. Can't wait to hear your next awesome review. Thank you for choosing Sony! - Marco

Hello MichaelL,

Thank you for choosing Sony!

We're delighted to hear that the WF-1000XM5 earbuds have made such a strong impression and earned your top recommendation. Knowing they stand out as the best earbuds in your experience truly exceeds our expectations. Thank you for sharing your feedback!

Best regards,
-Fred

Hi MarkS, Thank you for the great review! We're thrilled to hear that you appreciate the excellent sound quality and quick charging of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi KilluaPrime,

Fantastic! We are truly happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Zone, we're glad you love the ease of use and sound quality of our product! Thanks for choosing Sony. ~Earl

Thanks for the perfect rating, Sammy! We're happy to hear that you are impressed with the noise cancelling feature of the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig

Thanks for commenting, GAT26.

We are happy to hear your satisfaction with the amazing sound quality and fast charging feature of your WF-1000XM5. We are sorry if you are experiencing an issue when using it for calls. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. In order to maximize the noise canceling function and sound quality for music and calls, please refer to the following link:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi ChadO,

Fantastic! We are truly delighted to hear your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you for choosing Sony!

Best regards,

Romeo

Thank you for your review of the Sony WF-1000XM5, Julio. We appreciate your positive remarks regarding the sound quality and noise-canceling features. However, we regret to hear that you find the ear pieces uncomfortable.

Comfort is a crucial factor when it comes to headphones. It can sometimes take a little time to adjust to new earpieces, especially if you are accustomed to a different style. We suggest experimenting with the various sizes of ear tips included with the WF-1000XM5, as finding the right fit can greatly enhance comfort. If the provided tips do not suit your needs, consider exploring third-party alternatives specifically designed for improved comfort.

We are dedicated to delivering high-quality products and value your feedback, as it plays a vital role in our ongoing improvement. If you continue to experience discomfort, please do not hesitate to reach out for further assistance. Thank you once again for your support and understanding.

If you have any additional questions or require further help, please feel free to contact our support team directly.
Thank you for choosing Sony!
Best regards,
Gus

Thanks for commenting, CollinsMW!

We are truly happy to know about your satisfaction with our product and superb customer service of Best Buy. For the WF-1000XM5, these headphones features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Vamsi, That's awesome! We're very pleased to hear you like the excellent noise cancellation of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi JuanC,

Awesome! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi BigU, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl

Hi NikolasB, thank you for giving the Sony - WF1000XM5 a try and for taking the time to share your feedback. We're sorry to hear they didn't provide the fit and noise cancellation you were hoping for, especially in a challenging environment like a construction zone. Your comments about the grip and finish are appreciated and will be shared with our product team as we continue to improve comfort and performance. We're glad you found the audio quality decent, and we hope to have the opportunity to earn your trust back in the future. Thank you for considering Sony! Best regards, -Dominick

Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl

That's awesome, MariaP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig