Customer Ratings & Reviews

Hi ErikR, we're glad you like the sound quality of your new earbuds. Thanks for choosing Sony. ~Earl

Hello VannaBea,
Nice! We're glad that you love your Sony XM5, especially the carrying case that can easily fit your small pouch. Thank you for choosing Sony! - Marco

Hi MarianoG, That's awesome! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi KilluaPrime,

Fantastic! We are truly happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Matt,

Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Vamsi, That's awesome! We're very pleased to hear you like the excellent noise cancellation of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

That's awesome, TsCs! We're glad your son likes them. Enjoy and thanks for choosing Sony. -Craig

Hello YominG,

Thank you for choosing Sony!

We're elated to hear that you've been enjoying the WF1000XM5 earbuds and have stayed with the series since the very first generation. Your loyalty and high praise for this latest model truly mean a lot to us. Knowing that our earbuds continue to earn your trust across generations inspires us to keep innovating and delivering the best possible listening experience.

Best regards,
-Fred

Hi Puig,

Thank you for the purchase. We're glad to hear that you like the fit and design of the headphones. We regret to hear that the headphones failed to meet your expectations. Please check this article on how to resolve your issue.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00298372

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Sable2U, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl

Hi AdrienM,

Thanks for sharing your thoughts and experience so far with your new WF-1000XM5 headphones. While we are glad you like most of the features, we regret your experience with our product and we apologize if the unit did not fit your ears well. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

If the available operating time is short or the battery power does not last long, please visit this help guide link for some helpful information: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

Should you need further assistance, please let us know so we can turn your experience around. You may email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hello JoseR,
Great! It's nice to hear that you are satisfied with your purchase and with the audio quality of our WF1000XM5 earbuds. You can now enjoy clear phone calls and awesome music. Thank you for choosing Sony! - Marco

Thanks for commenting, GAT26.

We are happy to hear your satisfaction with the amazing sound quality and fast charging feature of your WF-1000XM5. We are sorry if you are experiencing an issue when using it for calls. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. In order to maximize the noise canceling function and sound quality for music and calls, please refer to the following link:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi CarolL,

We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.

Thanks for choosing Sony.

Best regards,
Eliab

Thanks for sharing your feedback, NicolasG! It's unfortunate to hear that the fitting on your ears is not ideal, even after trying all available sizes of ear tips. Proper fit is crucial for maximizing both comfort and sound quality, as well as effective noise cancellation.

For assistance with this matter, please reach out to our support line. You can find contact options by following this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We value your feedback and are committed to providing you with the best support possible. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

HI Deviceaid , We regret that the noise canceling did not meet your expectation. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around. If the noise canceling is not sufficient, please try the following steps below:

Make sure the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.

Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html and
https://www.sony.com/electronics/support/articles/00298372?utm_source=glean



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi RedFalcon57, That's awesome! We are glad to hear that your new Sony WF1000XM5 wireless in-ear headphones are the best headphones you have ever used. Thank you for your purchase. Enjoy! Vincent

Hi Jaymac,

Fabulous! We are so happy to know your satisfaction with the exceptional features and amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your awesome review and for choosing Sony!

- Romeo

Hi Johnny, Fantastic! You've made an excellent choice! We're thrilled to hear you're pleased with the amazing sound quality, exceptional noise canceling feature, and reasonable price of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo

Hi ChadO,

Fantastic! We are truly delighted to hear your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you for choosing Sony!

Best regards,

Romeo