Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality and active noise cancelation on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac,
Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Worth the wait!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These did deliver as always Sony did an amazing job with these
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Tsutsuji!
Great! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF1000XM5 and we're glad that you appreciate it. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, very resilient. Has great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry,
Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound and noise reduction. Good fit in ear.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, PaulN! We're glad that you are happy with your earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product. Good noise canceling and good portability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisB,
Awesome! We're thrilled that you are enjoying the noise canceling function and portability of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have always been good. These support LDAC and you can really tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deso, thanks for sharing your great experience with the Sony - WF1000XM5! We are thrilled to hear your enjoying the astonishing sound quality with LDAC and High-Resolution Audio. The small, light and beautifully design is perfect for long listening sessions! We hope this continues to be a pleasant experience for you, and thank you for choosing Sony. Regards, -Dominick
Really great but not perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Definitely 4 stars in all categories. With that being said i was will to oay the premium in efforts to get 5 star noise canceling and it just isnt quite there. They are equal to mt samsung buds pro 2.
I would recommend this to a friendBest earbuds ever:)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is better than any other type of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kevend, Thanks for the perfect rating! We're happy that you like the noise canceling feature of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Mediocre ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these buds out for a week. I work construction and wanted something that i could wear during the day in order to take calls without holding my phone. Honestly, they worked, but my 2 stars is in comparison to the Galaxy Buds 2 Pro. The Sony buds are big and bulky, and one actually fell out of my ear while walking. The sound of music and bass is mediocre, compared to the Galaxy buds. The price was also big and bulky. All in all, not enough product or quality for double the price of the Galaxy Bud 2 Pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
Thank you for the review and we're sorry to hear what happened with your headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We also recommend using the equalizer of the Sony Headphones Connect app for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Terrible quality for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before getting the bose QC ultra. But i have read reviews about these and apparently the generation before these was amazing, i tried these and they were just not it, very disappointed. I wouldnt even recommend to a friend, theyre expensive but yet they feel very fragile and cheap, the buttons on the earbuds themselves are very sensitive youll find yourself accidentally activitating buttons while adjusting them. The app for them is very basic and not much to do, not even customizable. And the buttons for the buds themselves are not changeable. Sound quality is average. What i would recommend are the bose quietcomfort ultra.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds. We genuinely appreciate hearing your honest opinion, as it helps us understand our customers' experiences.
We are sorry to hear that the WF-1000XM5 did not work out for you. We take your points about the fragile feel, sensitive touch controls, and app functionality seriously.
We would like to share information on features that address some of your concerns, as they may offer ways to improve your experience:
- Touch Sensor Sensitivity and Customization: We understand your frustration with accidentally activating the controls. The good news is that the functions of the touch sensors can be customized using the Sony | Headphones Connect app! You can change what each sensor does, or even disable some functions if desired, which can help manage accidental touches.
For a complete list of customizable options and what you can do with the Sony | Headphones Connect app, please visit this helpful guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
- Sound Quality: While sound preference is subjective, the WF-1000XM5 offers a high degree of sound customization through the equalizer settings in the app.
You may find these useful recommendations on improving sound quality helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20
Regarding your concerns about the fragile and cheap feel, we continuously strive to balance compact design, performance, and durability in our products.
If you are interested in exploring the customization options further or need more personalized guidance on the app settings or sound adjustment, please contact our technical support team:
Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
Comfortable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good they feel really comfortable!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Xbox, Thank you for sharing your feedback about the comfort of your WF-1000XM5. We're thrilled to hear that you find these earbuds really comfortable to wear! Your input is valuable to us, and we're glad that they are living up to their promise in providing a comfortable listening experience. Thank you for choosing Sony! - Romeo
Outstanding purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every time I take a flight and that's every couple of weeks upgraded from the jabra 7 Pro, because they just weren't doing it for me anymore before the seven Pros I had the 75t and they were awesome I left them in the hotel, finally went and got the Sony's no regrets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bossbk Amazing! We're delighted to hear that you are enjoying your WF-1000XM5 Industry Leading Noise Canceling Truly Wireless Earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
Not Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is terrible. I had the previous version and there was zero outside noise unless you selected ambient noise. This version doesn't block all of the ambiet noise, it rather supresses it.
No, I would not recommend this to a friendAwesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great improvement from previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimonL,
Fantastic! We are truly happy to know your satisfaction with the amazing performance of your WF-1000XM5. We are also thrilled that you've noticed the great improvements of these headphones from the previous version.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Great earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice earbuds, comes with all the Sony features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
We appreciate the 5-star rating and we're glad to hear that you like the features of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-David
Best or nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC in the market great job sony Everything you need from earpods it's just there and even more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Excellent earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best. Not much to say. Sony out did themselves
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User1,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best Earbuds Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted from a Sony product. Great sound, easy connectivity, great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OceanThunder,
You made the right choice! We're glad that you are enjoying the sound quality, connectivity, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
the best earbuds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were amazing until I accidentally broke them. Make sure to keep the charging case clean, if not earwax and sweat can eventually form a mild glue that causes a little resistance when pulling the earbud out, eventually this resistance weakens the seal until you rip the earbud in half.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cccc, thanks for choosing and purchasing our product. We're glad you like our industry-leading noise canceling earbuds. We're sorry to hear about what happened to your Sony unit. We have our Support Team that is always happy to assist. If you require any additional support with regard to this product, you may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Connectivity Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the single worst headphones I have ever owned. Not because of the sound but the continued connectivity issues. They won't connect to my Samsung frame tv. They frequently discconect from my laptop, requiring me mid conference call to put them in the case to reset them. Sound is awesome but cannot stand this connectivity issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricR,
While we are glad to hear about your satisfaction with the amazing sound quality of our WF-1000XM5, we are really sorry if you're having connectivity issues. This is certainly not the experience we were hoping you would have. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
The WF-1000XM5 is compatible with devices that support Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless audio/music playback. If your connectivity issue persists, please refer to the following articles:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
https://www.sony.com/electronics/support/articles/00298369
https://www.sony.com/electronics/support/articles/00097458
I hope this helps.
Should you need more technical assistance/information with our product, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support