Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound great things I’ve heard about these ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slou,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty good and would recommend to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound and noice canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling but i tried these for running and all i hear is a loud thump everytime i step. Call quality in noisy places suck. Those foam tips are anoying to use. For 300 wy jot include silicone aswell?.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Masterskz,
While we're glad that you like the amazing audio and noise cancellation, we're so sorry to hear you are having issues with your WF-1000XM5 Truly Wireless Noise-Canceling Earbuds, particularly with mic during a call quality. This is not the experience we want you to have. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
If any of this is the case, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
If you require further assistance regarding your concern, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Issue:
Telephone Number:
Sony Model Number:
Regards,
Jess
- Pros mentioned:Sound quality
Great quality earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. I like the múltiple foaming eat bud tips, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardoM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very much enjoying these earbuds. Sounds great but I do wish that the voice would come back telling me battery percentage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickC,
You made the right choice with the WF-1000XM5! We're glad that you like the sound quality of the headphones. Your feedback about the voice notification is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear bud i had so far. Noise canceling is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimC, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling earbuds I have ever used. They work as advertised. Maybe more than I wanted to pay, but work well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seymour,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Better design than the previous gen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is better than last gen. The shape makes wearing more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiC,
Amazing! We're thrilled that you like the design and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Better than my beats!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! Never thought these little thinks would sound so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewtoCanon, we're glad you love the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort
Sony True Wireless Noise Cancelling Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Comfortable in the ears. Easy to control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cathi, we're glad you like the ease of control, comfort and sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried many different buds and these are by far the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrowlerSavinsky, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a lot of time comparing these with the Bose quiet comfort ultra buds and bought these because much of what I read led me to believe they were the better option. They are not. The sound is good, but I spent hours and hours over 2 weeks and tried every combination of tip sizes to get these buds to fit right. No matter what I tried, and even though the fit analyzer claimed it was an airtight fit, they constantly fell out. I returned them today. I bought the Bose and got them on sale. I've had them in for the last several hours. They haven't fell out even once and the sound, especially the immersion mode, easily blows the Sony's away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denise, We are sorry to hear that the WF-1000XM5 did not meet your expectations and had to return the earbuds due to it not getting a great fit. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device. Great sound quality. the best earbuds on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
You can’t track these on I Phone!!!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Imagine buying a pair of $300 earbuds and not being able to track them? Because it only supports Android and you can’t track them on Find My.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ghostrobles, Thank you for your feedback regarding the WF-1000XM5! We understand your concern about the lack of tracking support for iOS devices. Currently, the WF-1000XM5 earbuds support tracking features primarily through Android devices. We appreciate your input and will consider it for future updates. Thanks for choosing Sony! -Sam
Good all-round earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paid for, sound quality is not excellent but on par with its peers. Conversation quality is much better than previous generations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justaname,
Thank you for your honest review! We're glad to hear you’re finding the WF-1000XM5 earbuds to be a good all-around choice, especially with the improved conversation quality. Your feedback on sound quality is appreciated, and we hope they continue to meet your needs. Enjoy your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Great Sound, perfect design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Transparency is not upto airpods pro 2 but still very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GauravK, Thank you for the 5-star rating! Good to know you like the great sound quality and design of your Sony WF1000XM5. We're also glad to hear your feedback about the transparency or ambient sound mode of these earbuds. Your insights are important to us as we work to meet and exceed your expectations. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Love the ambient mode and noise cancleing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sebastian,
Thanks for commenting! We are very happy to know that you love the amazing sound quality and exceptional noise canceling/ambient sound mode functions of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Great, hopefully they will improve the ANC.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product is excellent. I would like if they improve ANC. I'm a little disturbed by the reviews I've seen that prolonged use can cause a bit of headaches. In the meantime, I didn't experience anything out of the ordinary. I like this set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ushay, we're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Review of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good i like them makes me bump my music.i like music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZakB, oh yes! We're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After weeks of use im not disappointed. I use them for about 8 hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, ColbyA! We're glad that you are impressed with its performance. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig