Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The best ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t use anything else and a pair for work and home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chappy, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're glad to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Awesome buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things would buy them in fact i am buying them again since i lost my last pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielJ!
That's fantastic to hear! We are so glad that you love your WF-1000XM5 headphones so much that you're buying a second pair. We're particularly proud of their exceptional noise cancellation, which is thanks to our new Integrated Processor V2 and HD Noise Cancelling Processor QN2e. These work together to provide our best-ever noise cancelling, ensuring you can immerse yourself in your music wherever you go.
Thanks for choosing Sony, have a marvelous day!
DiegoV
Next gen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt get any better than these. Use with iphone and pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Spen!
We're thrilled to hear that you feel it "doesn't get any better than these" when describing your WF-1000XM5 earbuds! It’s great to know that you are enjoying the premium audio quality.
We also appreciate you noting that the connection and usability are "pretty seamless" even when paired with your iPhone. We work hard to ensure our products deliver an exceptional experience regardless of the device you use, and your feedback is a great validation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit
Really nice earbuds
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] An upgrade from the xm4 for sure, much smaller so they are not uncomfortable as the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Thank you for the positive review! We're glad you like the more compact design of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Earbuds are excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever hands down the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinB, we're glad you like the sound quality of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Super fantastic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these is much better than my AirPod Pros!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ta1274,
Fabulous! You've definitely made a great choice! We are very happy to hear about your satisfaction with the amazing sound quality of your WF-1000XM5 compared to another brand. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Love Sony Earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to Earbuds, SONY its always my preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonO,
We feel privileged to know that Sony is always your top choice for earbuds! We are thrilled that the WF-1000XM5 continues that tradition for you. It’s wonderful that you can experience our industry-leading noise cancellation and the incredible detail provided by the Dynamic Driver X, which are both designed to deliver an unparalleled listening experience.
Thank you for choosing Sony!
Regards,
Dominick
Always SONY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to Earbuds, SONY its always my preference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonO,
Thank you for being a loyal fan of our earbuds!
We are honored to hear that Sony is always your top choice. It’s great to know that we’ve earned your preference and that you’re happy with your latest pair.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sound is great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ❤️ em! Great sound! Noise canceling works very well
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, DeniseT!
We are extremely pleased to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great noise canceling abilities
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marica,
Thanks for commenting! We are very happy to know that you're satisfied with the amazing performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best Buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product, sound like no other! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
Fantastic! We are so happy to know your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buds I’ve ever had and I have had many different brands
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, ChristopherB!
Hearing that the wf1000xm5 are the best earbuds you’ve ever had—especially since you’ve tried many different brands—is the ultimate compliment! We worked hard to pack industry-leading noise canceling and high-resolution audio into such a compact design, so we’re thrilled to know they are outperforming the competition for you.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm4 prior. This is a solid upgrade so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you very much for upgrading to the WF-1000XM5, Richard!
We are thrilled to know that it meets your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for trusting Sony!
- Romeo
- Pros mentioned:Sound quality
Joyful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds is amazing every day of listening is incredible
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaoudazanaO, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best wireless earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a nice upgrade over the already excellent WF1000XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elias,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great the reason for the three star one the don’t stay in you ear the fall out specially when you sweat from good run. Second sometimes they disconnect from your Bluetooth.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DwayneM, while we are glad to hear your satisfaction with the amazing sound quality of your WF1000XM5, we are really sorry if they didn't fit your ears well and if you're experiencing a Bluetooth connection issue. This is certainly not the experience we were hoping you would have. For the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Noise Canceling Features Didn't Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these. They have a nice premium weight and feel. However, the earbuds did not fit well no matter what tips I used. Additionally, the noise-canceling features that I was looking forward to did not work as expected. I would not recommend these earbuds to others, as I believe there are better options available on the market in the same price range. It's essential to consider other options before investing in this pair of earbuds, as the overall experience can be frustrating and disappointing if the fitment and / or features do not meet your expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pikford,
We are really if our WF-1000XM5 didn't live up to expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Comfort
Perfect and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect for work or videos comfortable and reliable
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Raul! We're very pleased to hear you like the excellent sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Worth the wait!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These did deliver as always Sony did an amazing job with these
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Tsutsuji!
Great! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF1000XM5 and we're glad that you appreciate it. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality and active noise cancelation on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac,
Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph