Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Sony earbuds.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. They're very doable. They block out other sound, and they are very easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Returned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were OK. They didnt grip in my ear very well, and I did not like the smooth finish on the buds. Noise cancelling and audio quality was OK, but did not adequately block out the construction noises I work around.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikolasB, thank you for giving the Sony - WF1000XM5 a try and for taking the time to share your feedback. We're sorry to hear they didn't provide the fit and noise cancellation you were hoping for, especially in a challenging environment like a construction zone. Your comments about the grip and finish are appreciated and will be shared with our product team as we continue to improve comfort and performance. We're glad you found the audio quality decent, and we hope to have the opportunity to earn your trust back in the future. Thank you for considering Sony! Best regards, -Dominick
- Cons mentioned:Connectivity
Please don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely disgusted by this purchase. Got water damage, less than 3 months old. Sony doesn't offer warranties, nor has the ability to repair it. Best Buy won't help. This is totally broken, and costs over $300 with tax. Sony's recommendation is to "check the yellow pages and find a repair center". Please, do not purchase these earbuds. They aren't good quality and break very easily with no hope of fix. Connectivity isn't that great either. Sound is ok, not as good as Airpods. Such a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ANewBrickForMyDisplayCase, we are truly sorry to hear about your experience with the WF-1000XM5. We completely understand how frustrating and disappointing it must feel to invest in a product, and have it fail in such a short time, especially without the support you were hoping for. That's not the kind of experience we want you to have.
We understand your frustration and want to help in any way we can. We appreciate sharing your honest feedback as it helps us improve.
Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We are here to support you! Regards, -Dominick
Thumbs Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love walking with these. My first earbuds and glad they were Sony. Instructions? No; None included in packaging. Went to YouTube. Love the ear size option fittings My wife and can both use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardL, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig
Sony WF-10000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones, got a great deal with price match
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianP,
Thank you for choosing Sony!
We're immensely pleased to hear that you love the WF1000XM5 Earbuds! It's fantastic to know that you were able to get such a great deal with the price match. Your support means a lot to us, and we hope you continue to enjoy your earbuds!
Best regards,
-Fred
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great product, really enjoy using these. If i had to knock it for something it would only be the transparency mode as it’s not the best but that’s it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG,
Thanks for commenting. We're thrilled to learn that you're having an enjoyable experience with your WF-1000XM5. We truly appreciate your feedback with the transparency or Ambient Sound Mode. You can actually adjust how much of the outside world you want to hear within the Sony Headphones Connect app. For more details, you may visit the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=ambient%20sound
If there's something that we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have always been good. These support LDAC and you can really tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deso, thanks for sharing your great experience with the Sony - WF1000XM5! We are thrilled to hear your enjoying the astonishing sound quality with LDAC and High-Resolution Audio. The small, light and beautifully design is perfect for long listening sessions! We hope this continues to be a pleasant experience for you, and thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Bass, Battery life, FitCons mentioned:Touch controls
Excellent Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WF-1000XM5 These headphone were packed very nicely using minimal recyclable packaging and without excess materials. On taking them out of their small case and putting them in my ears, they fit! They made a gentle tone, and were connected to my phone. That easy! Sound is amazing right out of the box! What more can I say for the great experience in the first 5 minutes! On further testing, they continued to be very impressive! PROS: They provide amazing sound both at low listening and high listening levels. Base is very solid and present in just the right amounts even using the “flat” setting on the app! The highs are crisp and clear without “hurting” my ears due to excessively overpowering highs or lows. I highly enjoy listening to these buds at all listening levels! The storage case is small yet packs some charge to keep these things going. The case uses a USBc charging port and also can be charged on a standard wireless charging pad. I found that “tilting” the case to the side aided in removing the buds from the magnetic case. When you remove a bud from your ear (or if it should fall) the music pauses until you reinsert the bud or you push play again on your device. Yes, you can use just one bud in one ear if you place the other one in the case. Once you figure out where the capacitive touch pads are located on each bud, they work OK. However some gestures (volume) require up to 4 taps. The app is daunting at first. There is a lot going on and a lot you can do. If you take your time and use the built in help, you can figure it out pretty easily. You can connect 2 separate devices via Bluetooth that will be remembered by the buds. The app will show which devices you have connected and to which device you are currently using. The App will also show charge levels for each ear bud separately as well as the charge level in the case! Nice feature! Noise cancelling works. There are 3 settings in the app, Noise cancelling, Ambient sound, and Off. However using the left ear touch sensor it only toggles between Noise Cancelling and Ambient. If you want “off” I had to go to the App. CONS: The touch sensors are iffy. They work, but until you find the “spot” to touch, you will be fumbling and get frustrated. A raised “bump” on the pads would be welcome. I tended to go back to the app and do the changes. Four taps to change the volume is just way too complicated, you will default to your devices volume control. The app is busy and daunting at first glance. You need to study it and spend some time with it. It offers a lot of information and help once you get the hang of it. It is however well organized when you really work with it. Using the triple dots in the upper right corner you will be offered a tutorial. That’s a great place to start and learn about the features. CONCLUSION: I really love the sound on these buds. Not only are they light and fit my ears right out of the box, they sound fantastic! They are buds I can wear for hours and not get tired of listening to them. The Flat equalizer setting never works on my other buds for my music tastes. However, on the Sony’s, the flat setting is my new go to. The sound is clear, undistorted, and clean, with some very good base that does not make my head tired after listening for awhile. The case size and charging capabilities are excellent. The app offers some excellent help and features. The touch sensors on the buds themselves are not my favorite, I tend to go back to my device for volume control. However the sound and comfort still pushes me to give these buds a 5 star rating and to recommend these to a friend.
I would recommend this to a friend - Pros mentioned:Sound quality
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to upgrade from my galaxy buds. Sound quality is great but that's about where the positives end. The noise cancelling causes a popping sound in the left bud whether on ambient sound mode or noise cancelling and apparently this has been an issue with the XM4's and has carried over. You have to go into the app to completely turn this off and then they sound great but don't get to use the noise cancelling, so that has become a useless feature. They also disconnect randomly which isn't an issue I've had with any of my other headphones (galaxy buds, beats, off brand amazon buys) which can be extremely frustrating. Overall I cannot recommend these headphones. I would suggest looking at something else. I'll likely be going back to Samsung after this snafu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, while we are glad that you are enjoying the sound quality, we regret that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the headphones randomly disconnects, please ensure that the headset and the Bluetooth device within 1 m (3.2 ft) from each other. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is an obstacle, such as a part of the body, metal, or a wall, between the antenna of the headset and the playback device. In this case, moving the playback device closer to the antenna of the headset may improve the Bluetooth communications. The antenna of each left or right headset unit is built into the part shown in the dotted line below
If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
We also recommend updating the firmware to latest version which is Version 3.3.1. Please launch the Connect app to check and verify the firmware.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you still experience noise issues from your headphones after following the steps, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony Eatbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Bose before this pair and Sony doesn't match that sound. I had trouble with them staying in even after changing the ear pieces serval times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO, We're sorry to hear that your Sony WF1000XM5 did not live up to your expectations. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips.
To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Hope this helps and thanks for choosing Sony! -Sam
- Cons mentioned:Connectivity, Volume
Black Sony buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t stay in my ear and connects to phone when in case. Doesn’t get as loud as I’d like.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaR, We apologize for any inconvenience that you experienced with your Sony WF1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. For Bluetooth connectivity issue, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
And for low volume issue, please follow the steps on this link to ensure optimal listening experience:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds.......................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielC,
Thank you for choosing Sony!
We’re delighted to learn that you’re enjoying the WF-1000XM5 earbuds! We’re confident that you will keep experiencing the outstanding noise-canceling capabilities and sound quality they provide. Enjoy your listening experience!
Best regards,
-Fred
- Cons mentioned:Volume
Do not buy, way overrated and overcomplicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If zero stars were an option, id probably select that. Other than the nice case, these are worthless. I have disliked them from day 1 but tried them for a few weeks, and now want to throw them away. They rarely function normally, sound quality is mediocre, not loud like I enjoy during my workout. Sony makes you use this app for everything, and its a gigantic pain. Way to over complicate something so simple… seriously these are worthless… I hope to recoup 25% of my investment on these… wont even use them as backup headphones because they are unreliable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW, we regret to hear that the headphones and use of the app did not meet your expectations. This is definitely not the experience we'd like you to have with our products. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around.
For optimum performance, please ensure the software is updated with version 3.0.1 installed. You can check and verify the software by launching the Headphones Connect app.
For sound related concerns, please try the following:
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or volume.
Adjust the volume on the connected device.
Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
Reset the headset.
Initialize the headset, and pair the headset with the device again.
Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Earbud
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Not my favorite earbuds, they fit kinda eh, but sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
GREAT AUDIO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but the noise canceling leaves a bit to be desired. I have used them on a plane and they just don't fit well enough to keep the sound out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryG, we're glad you are enjoying our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Not great for little ears/heads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is super but they don't fit in my ears despite changing tips to 3 different sizes. Easy to drop calls and mess with settings d/t sensors on the body of the headphone which I touch a lot to push them back into my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user358591,
We're sorry to hear that the earbuds aren't fitting well despite trying different ear tips. We understand how frustrating it can be, especially with accidental touch controls. For the best fit and experience, please check these guides:
helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
sony.com/electronics/support/articles/00262839?utm_source
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the earbuds.
We appreciate your feedback and hope to improve your experience!
Sincerely,
Maria
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There the best headphones i bought i love all sony oroducts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, GuadalupeR,
Thanks for the great review and the 5-stars rating! We are very delighted to hear how much you are enjoying your Sony Earbuds! Their amazing Noise Cancelling and Sound quality, really makes the difference!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great if nobody else around you. The cancellations turns on and off at the wrong time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricM,
We are sorry to hear that the Noise Cancelling feature on your WF-1000XM5 earbuds is activating at inconvenient times, as this is definitely not the intended experience. This behavior is most often caused by the Adaptive Sound Control feature, which automatically changes the Noise Cancelling settings based on your activity (like walking or staying put); we recommend turning this feature off within the Sony | Headphones Connect App for a consistent experience. Additionally, check the app's settings to ensure the Speak-to-Chat function is disabled, as this temporarily pauses Noise Cancelling when you start talking.
Thanks for choosing Sony.
Best regards,
Eliab
Great fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using my XM4 for a while, I noticed that they weren't holding the charge as long as they used to. I decided to replace them and opted for a new pair with a better ear fit, hoping to alleviate the issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Morel,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the fit of the headphones. We also understand your concern about the battery life. Rest assured that there are no known battery issues with the WF-1000XM5.
If you still have the WF-1000XM4, make sure to follow the troubleshooting steps on this link to help resolve the battery issue:
https://www.sony.com/electronics/support/articles/00284577
If still not resolved, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really hyped when sony announced these earbuds. The feature set was rich, and sony always delivers on the noise canceling front. That being said i had to return these because I wasn’t impressed by the sound, and even worse i found them very uncomfortable. The eartip material choice was a mistake, and i have heard many others say that could not get a perfect fit. If you are interested in these go ahead and buy them. Just make sureyou test them within the return period to see of if they work for you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fjd93, Thanks for the feedback. While we're happy that you like the features of the earbuds, we're sad that you are not impressed with the sound quality and fittings, causing you to return them. There is actually a literature available in our support site that can help or show you how to properly wear the earbuds : https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html Also, your earbuds came with multiple set of ear tips you can choose from and in addition the “Sony | Headphones Connect” app can help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Again, we apologize for inconvenience and your feedback can help us improve in the future. We hope you'd still consider our products in your next purchases. Thanks for choosing Sony! -Craig