Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them such an upgrade, a little pricey but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farrin, Congratulations! You've made an excellent decision by upgrading to the WF1000XM5. We're truly happy to know that you love these headphones. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
The best as always
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5 true wireless noise-canceling earbuds are of great quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselaG, we're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Just the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are wonderful. They are just what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardB, we're glad you like your purchase! Enjoy your new earbuds! Thanks for choosing Sony. ~Earl
Quality does not match high price tag
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds fall out easily and one earbud disconnects and reconnects especially if you are moving around while wearing. Bluetooth range is very small. I have to stay within 15 feet of the device even when the space between is open. I wish I had purchased the Bose for the same price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarmenJ,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. It's unfortunate to hear about the Bluetooth connection issue you're experiencing with your WF-1000XM5. Also we are sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. We'd love to help you troubleshoot the problem. To start, if you haven't already, we suggest updating your WF-1000XM5 firmware to the latest version. This update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this he say are the best he ever have they are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Quality for the $ Worth the money...better quality than simular products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipD,
Thank you for the 5-star rating! We're happy to hear that you like the quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it is i would say, this would be weird but being deaf from one ear i can hear with this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reypollo,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony - WF1000XM5 True Wireless Noise Cancelling Ea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony noise canceling earbuds are an excellent choice for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM,
Perfect! We're glad that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
For the price meh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money nope. Just ain’t there Sony the AirPod pros were better for noise cancellation. But they were nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kickrocks661,
We understand your experience with the noise cancellation was not what you expected. Since the WF-1000XM5 are our premium in-ear noise-cancelling model, if you are looking for Sony's absolute best noise-cancelling performance, we recommend considering our WH-1000XM6 over-ear headphones. The over-ear design generally offers our maximum level of noise isolation for superior quiet in busy environments. We appreciate your honest feedback.
Thanks for choosing Sony.
Best regards,
Eliab
Sony EarPods
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy look ear pod. Unit links to Bluetooth immediately
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnR,
Great! We're glad that you like the design and connectivity of the headset. Thank you for choosing Sony!
-Ralph
Almost Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good but the ambient noise feature could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechWolf, thanks for commenting! We are thrilled to know your satisfaction with the superb performance of your WF-1000XM5. We greatly appreciate your input with the ambient sound feature of these headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
Too small, Too slick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, i passed them off to my daughter who encountered the same problems. Theyre hard to get a hold of and slip out of your fingers all the time. They also tend to fall out of you ears at the wrong moment. Imagine searching the floor of an airliner….lucky it wasnt crushed. The sound quality didnt match my previous Bose and my ears never felt quite sealed in terms of noise cancellation. Overall, i had expected better. Lastly, they become dislodged from their charging posts inside thwir case. Its common to find one with a depleted battery even though theyre seated in their case when you close it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dreadful,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we wanted you to have. We appreciate your feedback with the design of the headphones and we apologize if they didn't fit you well. To keep the headphones from falling out, comfort, and in order to maximize the noise canceling function and sound quality for music and calls, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the battery issue, please refer to link below to troubleshoot why the WF-1000XM5 does not charge:
https://www.sony.com/electronics/support/articles/00298367
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Horrible bluetooth conncection
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the XF1000XM5 buds for a year, but lately the connection with my Samsung watch and phone is horrible. There is a lot of interference; I practically cannot use the buds on the street and in my gym. I asked Sony to replace the old buds, and got new one. But, I still have a lot of interference even with the new one. I also still have XF1000XM4 and they do not have any connection issues. Very disappointed with XF1000XM5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DenisG, We are truly sorry to hear about your disappointment on the Sony XM5 Wireless earbuds, This is definitely not the experience we wanted you to have.
First, for optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). Here's the link for the firmware update.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Second, please try these steps to resolve the connection issue:
-Check that the headset is turned on.
-Check that the Bluetooth device is turned on and the Bluetooth function is on.
-If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via a Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
-Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
-Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
-If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
-Charge the charging case.
-Set the headset units into the charging case, and close the charging case lid.
(You may be able to resolve some issues by setting the headset units into the charging case.)
-Reset the headset.
-Initialize the headset, and pair the headset and the device again.
You may refer to this links on how to reset and initialize the headset:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/hpc/v1/h_zz/index.html
https://helpguide.sony.net/mdr/2963/v1/en/index.html
Hope this helps and in case you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
-Craig
Good sound but the fit is awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These had great sound. Unfortunately they did not fit in my ears and caused great irritation in my right ear. I tried every single little ear tip size and there was no difference in the way they fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
While we are glad to hear your good feedback with the superb sound quality of our WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition, sound just what I wanted to block out noise when exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CPitt,
That's very nice to hear! We're glad that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's complicated but it works great. I switched from Apple AirPod to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starrsa297, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl
Love/Hate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the earbuds, except one huge detail. They won’t allow you to track lost or misplaced earbuds with iPhones. Actually my second pair I’ve brought, because I misplaced the first pair, and didn’t have anyway to see where they were last or ping them like you can if you have a Samsung
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Doorbell,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying your WF1000XM5 earbuds! We completely understand how frustrating it can be to misplace them and have difficulty tracking them with your iPhone. Your feedback is invaluable, and we will certainly take it into account as we develop future products. Thank you for sharing your insights with us!
Best regards,
-Fred
Very disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shocked at how poor the surrounding noise was picked up from my phone calls. I could not use these for conference calls except for in a closed office. I had to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kaaronbrown,
Thank you for your feedback. We're sorry to hear that the microphone performance on your WF-1000XM5 earbuds didn't meet your needs for conference calls, and that you had to return them.
We designed the WF-1000XM5 with a high-quality microphone system that includes AI-based noise reduction to isolate your voice. However, the effectiveness of this feature can vary depending on the specific environment and the platform you're using for your calls. Our goal is to provide a clear voice experience, and we are constantly working to improve our products.
We appreciate you giving the earbuds a try and for sharing your honest feedback. Your comments are valuable and will be shared with our product team for future improvements.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Better than airpods pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product much better than apple airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saravanan,
You definitely made the right choice! We're delighted to hear your satisfaction with your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the xm4 and welll those were amazing little to big but these now these fit perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geremias, amazing! We're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl