Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Incompetent design choices and don't sound good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has had 5 generations to figure out how to put a mesh filter over their earbud nozzle, instead in typical sony fashion they innovate in a way nobody asked and sell you the solution: we put the mesh on the eartips. Great, but the eartips SUCK. These things slip out of my ears no matter what size im using because Sony didn't design these for human ears. Aftermarket foam tips gave me a better fit and seal, but thats literally an addition to an already steep price tag. Lets talk about where the true problem is, the sound and your lack of options for tuning said sound. I love bass, infact you might say I'm a bass enthusiast, but I HATE the bass on these. Sonys "clear bass" is an audio travesty, an algorithm that "enhances" and blows out the low end just making it muddied, it sounds unnatural and offends my ears. It completely misses out on warmth, lacks in bounce, and offers no depth. Essentialy just makes low end things go thud, incredibly sloppy for a flagship 300 dollar product. "But dont use clear bass" you may say, in which I say if you don't then the bass is flimsy. Absolutely hate this direction on sound tuning, its lazy, the eq options are lackluster at best, and Sony couldn't be bothered to tune them properly out of the box and instead invested in gimmicks on "enhancing" it. Make a good product next time Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mjd74, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. This is not the experience we want you to have. We'd like to turn your opinion around regarding these WF1000XM5 earbuds.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal. For earbud tip issues, it is highly recommended to follow this link:
https://www.sony.com/electronics/support/articles/00262839?utm_source
To improve the bass on your WF1000XM5 earbuds, you can try adjusting the Equalizer settings in the Sony Sound Connect app (Formerly Sony Headphones Connect app). Please follow these links for more details and to improve sound quality:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html?search=equalizer
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great Until They Aren't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. It took me a long time to find earbuds that work for me. I am giving it two stars because they stopped working after 13 months....1 month after the warranty was up. Very low sound is coming out of the right ear. And now the left ear won't connect. These headphones are way too expensive to only work for a little over a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikkie, Thank you for your feedback on the WF-1000XM5. We are thrilled to hear that you initially loved the headphones and found them to be a great fit. We apologize for the inconvenience you experienced with the product after 13 months of use.
We understand your frustration with the right earbud producing very low sound and the left earbud not connecting, especially since it occurred just after the warranty period ended.
For the low sound issue in the right ear, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
And for the left ear Bluetooth connection issue, refer to the link below to resolve the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Garbage. Complete and total GARBAGE.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a headphone with a high price tag that will absolutely ruin your workouts by cutting out, shutting off, feeding static and needing constant tweaking, then this is the headphone for you. These are COMPLETE GARBAGE. The connection is unstable at best and constantly sounds like the right headphone is cutting out. And none of the “fixes” you will find in the troubleshooting will work. Oh and every time you touch them it triggers some sort of action; pause, noise cancelling changes to ambient…which would be ok if they didn’t constantly fall out. So you are always stuck adjusting them and they screwing around with them bc of some action the “tap” triggered. But if you want to tap them to pause them? Yeah, doesn’t really work. Maddening. I’ve owned these for about 2 months. I replaced an old set of Bose with them. Today I’m going to Beat Buy to try and exchange them. If they refuse it’s 300 wasted. Sony used to be a gold standard. If these are indicative of where they are now it’s sad. Do NOT buy these. Unless you want a headphone to be like a bad relationship that you constantly fight in. Then these are perfect.
No, I would not recommend this to a friendPoor fit and sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre sound, no bass. Won't stay in ears no matter what different bud sizes I choose. They fell out of ears and I lost them. I don’t reccommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, DavidW. We are truly sorry to hear that the WF-1000XM5 didn't provide the secure fit or the sound quality you were expecting, and we're especially sorry to hear that you lost them.
Achieving a proper seal with the included foam tips is essential for both the bass response and keeping the earbuds securely in place. If the tips aren't compressed before insertion or aren't the right size for your ear canal, the bass can sound thin and the earbuds may slip out. We appreciate you sharing your experience, as it helps us improve our future designs. Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud rarely connects Doesn’t hold charge very long. Owned less then a year and left one doesn’t work at all and charger lights up but won’t charge anymore. Strongly recommend not to purchase this product. One star is being generous.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ToddM,
We're sorry to hear about the trouble you're experiencing with your Sony WF1000XM5. It must be frustrating dealing with connectivity and charging issues, especially within a year of purchase. We recommend the following steps:
Resetting the headset
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initializing the headset to restore factory settings
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Check if the charging case itself is functional by connecting it to different power sources.
Ensure the earbuds' charging contacts are clean.
The headphones do not charge (WF-1000XM5)
https://www.sony.com/electronics/support/articles/00298367
Your unit comes with a 1-year warranty. If the issue persists after following the steps, you can email us at socialsupport@am.sony.com with the following details.
Best Buy Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards,
-Fred
Sony Community Team
Subpar Earbuds, Sony can do better for this price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds sound quality was beaten by many others for example jbl live pros beat them, had gotten the samsung buds 3 pro and will never look back what a shame, sonys earbuds used to be good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, TomS!
We are sorry to hear that the WF-1000XM5 earbuds did not meet your sound quality expectations and that you feel they were surpassed by competing brands.
We are continuously working to improve and refine the audio performance of our products, and we appreciate you sharing your comparison, as this feedback is valuable to our engineering teams.
Thanks for considering Sony products.
Best regards, Gus, Sony Social Media Team
No need to title this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous fantastic fabulous wonderful fabulous amazing great….
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Patrick! Fantastic! We are truly happy to learn about your satisfaction with the amazing quality & performance of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Sony took this to the next level
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best earbuds on the market. I tried almost every pair there is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ronmax11,
Fantastic! You've definitely made a great choice! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Just okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, it's not as good as the airpods pro 2 in that (1) ANC is weak (2) it's not on the same par in terms of sound (3) the tips that come with it are very low quality and looks like it will easily rip apart with time. I like the multi-connection tho.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thanks for commenting. While we are glad to hear your satisfaction with the multipoint connection feature of your WF-1000XM5, we are really sorry if its sound quality, noise canceling function, and supplied earbud tips didn't live up to your expectations. This is certainly not the news we'd like to hear from you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. For optimum performance, please ensure that you are wearing the headphones correctly. For instructions, please refer to the following links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
I hope this helps.
Should more information with our product or technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and color of the earbuds are very nice. The seal of the earbuds is great and the ambient noise passthrough works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralmg,
Awesome! Thank you for your purchase. We're glad that you appreciate the design and the color of our Sony WF1000XM5 as well as the ambient noise feature. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Enjoy and thank you for choosing Sony! - Marco
Awesome while I Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.head phones are great while working hands free answer calls was a plus. love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharkeraR, we're glad you love our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Not Terrible I Guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good, I guess. Not as good as I hoped for, but ok. I was actually going to return them for over the ears, but apparently Best Buy only has a 14 day return policy unless you pay them even more money than the thousands of dollars a year I already spend there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, thanks for choosing and purchasing our product. We hope you are enjoying your new earbuds. We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am lawyers happy with dealing with you satisfied and you have good stuff
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmmarM, we're glad you are happy with your new headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Bad ear fit. Overcomplicated.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t stay in my ear and the app was robust but over complicated. Went with AirPod pro 2.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottA,
Thank you for the review. We're glad to hear that you like the build design of the headphones.Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilizing extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody. New Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including a new extra small version so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
not good for the iphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for the iphone the app that goes with it just doesn’t cut it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Misterc,
Thank you for your feedback regarding the WF-1000XM5 headphones. We're sorry to hear that you're encountering issues with the app on your iPhone. The Sony | Sound Connect app (formerly known as Sony | Headphones Connect) is designed to enhance your experience by allowing you to easily connect your Bluetooth headphones to your smartphone and customize your audio settings. Features include Ambient Sound Control, surround effect customization, and an equalizer function.
To ensure smooth functionality, we recommend checking that you have the latest version of the app installed and that your iPhone's software is also up to date. If the issue persists or if you require further information or technical support, please feel free to reach out to us at socialsupport@am.sony.com. To assist you more effectively, kindly provide the following details:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
Awesome sound, nc and bass, tips not very comfy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of earbuds, spatial audio with head tracking sounds amazing!!! Minor complaint: the foam tips can get a bit irritating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjfen,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the ear tips is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i’ve ever owned and i’ve had airpods previously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wingridden, nice! Glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son really likes them, he uses them every day, almost all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephaniePB, we're glad your son likes his new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very user friendly, beautiful sound, and all around impressive earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Superajc2, Thank you for the great review! We're so happy to hear you like the ease of use, superb sound, and overall features and performance of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Awesome headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fantastic. Great product from Sony. Best Buy is trust worthy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Suresh!
We are truly happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for commending Sony!
- Romeo