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Customer reviews

Rating 4.3 out of 5 stars with 2323 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,323 reviews
  • Rated 5 out of 5 stars

    Sound is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ❤️ em! Great sound! Noise canceling works very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, DeniseT!

      We are extremely pleased to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Headphones

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with great sound. Easy to set up too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldJ,
      Thank you so much for your positive feedback! Nice to hear that you are having a great time with the superb sound quality and easy setup of your Sony XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the xm4 prior. This is a solid upgrade so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you very much for upgrading to the WF-1000XM5, Richard!

      We are thrilled to know that it meets your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for trusting Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Earbuds are excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds ever hands down the sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinB, we're glad you like the sound quality of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 3 out of 5 stars

    Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not as expected. After spending sometime with them I returned them. Although the speaker and sound are the best. But in my opinion, at least the ones I owned the software had issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, we're sorry to hear that you had returned your Sony unit. It is recommended to keep the software of the earbuds updated. You may check this link for more information:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561

      We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

      Hope you consider Sony again. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best all round buds under $400.00 Superior to the new Technics.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AKAudioVibe,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good but i will say its easy to lose them and hard to locate them using the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianF,

      Thanks for the 5-star rating! We couldn't be happier to hear that you're enjoying the XM5 headphones. We understand how frustrating it can be to misplace them, while the app offers a location feature, it does have limitations depending on the last connection. We'll pass your comment along to the team as we're always working to improve the user experience.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 3 out of 5 stars

    Connecting in case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fantastic and the app is easy to use. However, I had to return them because they were constantly connecting to my phone even when in the case with the lid closed. Very frustrating.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derick,

      We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you had connectivity issue with the earbuds. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony app). Both earbuds must placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve the issue.

      Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product, sound like no other! Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quality,

      Fantastic! We are so happy to know your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for recommending our WF-1000XM5 and for choosing Sony!

      - Romeo Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Really good

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really god sounding headphones prefer these more then AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobG,

      You made the right choice with the Sony WF-1000XM5! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Joyful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony earbuds is amazing every day of listening is incredible

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaoudazanaO, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best In Show!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF1000XM5 True Wireless Noise Cancelling Earbuds are TRULY the best Earbuds. Bar None.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamF,
      Thank you for taking the time to share your thoughts about the Sony WF1000XM5 Earbuds. We appreciate your kind words and support. It’s wonderful to hear that you hold our earbuds in such high regard.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony earbuds

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds by Sony. Great upgrade from the previous generation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Itama, We're very happy to hear this feedback! Glad you're satisfied with your purchase. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect and comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect for work or videos comfortable and reliable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Raul! We're very pleased to hear you like the excellent sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best wireless earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a nice upgrade over the already excellent WF1000XM4s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elias,

      You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Good but…

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent, but the design leaves something to be desired. For the price, it could be more elaborate and less ugly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi valdirtotal, We always appreciate customers who take the time to give us their feedback. We're glad to hear you like the excellent sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the design and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The best earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones I wouldn’t use anything else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Chappy!

      We are truly happy to know that you love your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Crisp clear sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality excellent, connectivity ease amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nevergotgame,

      Fantastic! You've made a great choice! We are very happy to hear your satisfaction with the amazing sound quality and ease of connectivity of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality and active noise cancelation on the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isaac,

      Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth the wait!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These did deliver as always Sony did an amazing job with these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Tsutsuji!
      Great! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF1000XM5 and we're glad that you appreciate it. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco Sony_US