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Customer reviews

Rating 4.3 out of 5 stars with 2344 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,344 reviews
  • Rated 5 out of 5 stars

    Perfect earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of using Airpod Pros and not being all that impressed, I recently bought these Sony earbuds. What a huge difference! Sound quality is way better. They fit my ears better and are more comfortable. Great battery life. They also have a lot more sound customization than are offered on the Airpods. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive review of the Sony WF-1000XM5, WilliamS. We are delighted to hear that they have exceeded your expectations after using other earbuds. The WF-1000XM5 offers superior sound quality, a comfortable fit, great battery life, and extensive sound customization options, making them an excellent choice compared to other earbuds on the market.

      Your feedback is valuable to us, and we appreciate your recommendation. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team.
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherzadA, Many thanks for the 5-star rating! We're thrilled to hear your enjoyable experience with the superb sound quality, design, features, and overall performance of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for the recommendation and for choosing Sony! - Kris Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Over all sound and comfortability

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really good, could have stronger bass. The way it fits is really good doesn't fall out the ANC is super good, and it doesn't make your ear super itchy after a while.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AlonsoP,

      Thanks for the review! We appreciate the comments and we can really take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality and the rest of features!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 3 out of 5 stars

    Good but not for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an iPhone 14 Pro with Airpods Pro 2nd gen and an Google Pixel 9 Pro XL with the Sony XM5 earbuds. The Sony XM5 are really good in sound quality and with the EQ you can make the your own. Great bass, good mid-range and great highs. All I'm missing is volume, I use them for work in a really noise environment and they couldn't keep up. Noise cancelling is good but I still prefer my Airpods Pro 2nd gen. Were the Sony XM5 disappointed me was on the transparency mode, I was expecting the same clarity and openness of the Airpods Pro but that never happened. Sony XM5 earbuds are great in sound, comfort, Noise cancelling and lots of features on the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RonanH,

      Thank you for considering Sony products.

      We're delighted to hear that you appreciate the sound quality, comfort, and features offered by the Sony Sound Connect App. Thank you for sharing your insights on the volume and transparency mode; your feedback is invaluable and plays a crucial role in our ongoing commitment to enhance our products. Rest assured, we will pass along your comments about the WF-1000XM5 to our Sony team.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    The BEST earbuds out there!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-1000XM5 earbuds are one of a kind. By far the best I’ve ever tried in terms of sound quality, ANC, comfort, and battery life. The foam ear tips are great and fit in really well inside of my ears, giving me a tight seal that isolates me from outside noises. The sound quality is one of the greatest I’ve ever heard on any flagship earbuds from other companies. Don’t even get me started on it’s features. The Sony WF-1000XM5 earbuds have this cool new feature called speak-to-chat which automatically pauses anything you’re listening to when you speak. This is one of the many features these earbuds have. In conclusion, the Sony WF-1000XM5, with it’s features and sound, make a great pick for people looking for their everyday pair of earbuds!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelC,

      Thanks for commenting! We are extremely pleased to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, great features, very comfortable fit, and long-lasting battery life of your WF-1000XM5.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Great as a gift or for yourself. 4 stars all day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mostly used Sony earbuds. I had the Samsung something 3 pro. I could not get a good seal for best sound and noise cancelation. The 1000XM5's fit better and sound better. I liked some of the features of the Samsung 3Pro like voice commands to like, volume up/down, next song, etc. This is the 2nd pair of 1000XM5's I've owned The last pair was stolen. The XM5's though have a great fit with multiple tips, sounds great (even though.im mostly def in one ear) I can still register LOW low bass. So they still sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your detailed experience and for being a loyal Sony earbuds user, Sams. It's great to hear that the WF-1000XM5’s fit and sound quality have stood out for you, especially in comparison to your experience with the Samsung Galaxy Buds Pro 3. We’re glad the multiple ear tip options helped you find the perfect seal for comfort and noise cancellation—it's something we know makes a big difference in both sound quality and everyday use.

      Your feedback about voice commands is also very valuable. While the WF-1000XM5 does offer some voice and touch control features, we recognize the convenience of having expanded options for adjusting volume, skipping tracks, or activating certain functions with your voice. Suggestions like yours help inform future improvements, and we’ll make sure they reach our product development teams.

      We’re especially pleased the XM5s still deliver strong bass and an enjoyable listening experience tailored to your needs, even with hearing loss. Thank you again for your thoughtful review and choosing us. If you ever have more feedback or questions, please let us know—we’re always here to help you get the best experience possible.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    The best ear buds IMHO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best ear bus i have ever had. The soft foam is better for comfort but harder to clean than the silicone ones. The actual battery life is approximately 6 hours. They have great sound quality and the app is pretty slick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BruceW,

      Thank you for choosing Sony!

      We're delighted to hear that you consider the WF1000XM5 ear buds the best you've ever had! It's fantastic to know that you appreciate the comfort of the soft foam, even if it can be a bit more challenging to clean compared to silicone. We're also glad to hear that you find the battery life to be approximately 6 hours and that you enjoy the exceptional sound quality and user-friendly app. Thank you for your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    A solid choice for newcomers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not necessarily an upgrade if you're moving from the WF1000XM4, but if this is your first pair of premium true wireless earbuds you're getting some of the best of the best. They're small so they fit in your ears without feeling like they're hurting your ears. The sound quality is top notch with tons of EQ options. The noise cancellation is about the same as the WF1000XM4 but not quite as good as the Bose QC II and the Airpods Pro still have the best of the best in transparency mode quality. I was able to get a solid 7 and a half hours of battery with ANC and being able to get an hour back in less than five minutes of charging is amazing. A solid choice for people who love music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bulky, but otherwise is fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds are a little bulky in my ear, and I sometimes feel like they're slipping out, no matter which tip size I use. Sound quality is top-notch, and the battery life is on par with what is advertised.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, Will!

      We are happy to hear that the top-notch sound quality and battery life are hitting the mark for you! Regarding the fit, the WF-1000XM5 earbuds use unique foam tips designed to expand for a secure seal. A quick tip: try gently compressing the foam with your fingers before inserting them, then give the earbud a slight twist as you pull up on the top of your ear. This often helps them sit deeper and stay put.

      You can also use the “Determine Optimal Earbud Tips” test in our Sony | Sound Connect app to ensure you’re getting the best possible seal for your ear shape!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    I never leave the house without these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very buggy out of the box but after a (lengthy) update they work perfectly. Excellent sound quality, unbeatable noise cancellation. Many features (that i dont use) but are available for those that want them. They have withstood much abuse and very rarely do they give me connectivity issues. Battery life is insane. They last an 8 hour work day with noise cancellation enabled. I cant complain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewG,

      It brings us great satisfaction to hear that your WF-1000XM5 earbuds are performing perfectly for you and standing up to the rigors of your workday!

      We are glad that the firmware update resolved the initial bugs, allowing you to enjoy the unbeatable noise cancellation and excellent sound quality. It is also fantastic to hear that the insane battery life easily carries you through an 8-hour shift with noise cancellation enabled, providing the reliability you require for long-term use.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good little beast !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the ear comfortably. Battery life is very good. Couldnt have asked for something better. Call quality is good. Found that it lags a bit but apart from that it is great !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Venkat,

      We're really happy to hear that you’re enjoying your Sony earbuds and deeply appreciate your 5-star review. Knowing they fit your ear comfortably, deliver impressive battery life, and bring clear call quality truly highlights what makes the WF1000XM5 stand out—even with a bit of lag, it’s fantastic to know your experience is so positive overall.

      Thank you for choosing Sony—wishing you a fantastic day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Best earphones ive had!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right off the bat I love the noise canceling features since i work at the airport and it gets really loud outside so they do come in handy. They also dont slip out of my ears and they have a really good battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChalinYok,

      Thank you for choosing Sony!

      We're excited to hear that you love the noise-canceling features of the WF1000XM5! Working at the airport can be quite noisy, so we're thrilled to know that our earbuds are making a positive difference for you. It's great to hear that they fit comfortably in your ears and provide excellent battery life. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Should include the softer ear tips!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, quality build. The ear tips that come with the earbuds are very stiff and did not create a perfect fit, regardless of which size I picked. They offer softer ear tips, which you can order for free, but the process was needlessly tedious. The softer tips are much more comfortable, but still do not create the perfect fit according to the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HelionC,

      Thank you for your review of the Sony WF-1000XM5 earbuds.

      We are thrilled you're enjoying the great sound quality and the excellent build of the unit. We regret the difficulty you experienced with the initial ear tips and the ordering process for the softer ones. Your feedback is valuable, and we are working to simplify this for our customers.

      Since you are using the more comfortable tips, we suggest an additional step: gently rotate the earbuds after inserting them to ensure you achieve the optimal acoustic seal. This minor adjustment often makes a major difference in comfort and sound performance.

      If you have any further questions, please contact our technical team for personalized assistance here:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Interesting little things

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. first snug and secure, the audio quality was amazing and crisp. Favorite ones yet, but preferred the design on the x4. These are light and i use them in the welding shop daily. Blocks almost all sounds around me when I'm not talking. Getting another pair tomorrow.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyC, Awesome! We're glad that you like the fit, sound, quality, and lightweight design. Thank you for choosing Sony. Carl Sony_US

  • Rated 5 out of 5 stars

    It's the quiet ones you have to watch out for.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are spendy but they work, they FIT, They are multipoint, LDAK is "lossless" for those of us who like to pretend we can tell the difference between high and master settings on TIDAL or other fancy streaming/download services. Not to mention, it is some dark magic that these phones can bump as hard as they do pushing this level of quality sound while having any decent battery life to speak of. Their app is one of, if not THE best of all the smartphone apps, especially among those that the app is required. There is one issue I cover at the end. The 360 Audio is great and not overcooked like so many companies who be like, "We aren't Dolby but, Hey look over there!" They are light-weight, low profile, have superb noise canceling (not as good as Bose, but Bose's offering in this category is a non-starter for SO many people not just me) and their sound profiles are amazing. Ah-MAZE-ing. They are even water resistant ALMOST as good as Samsung, just one IPX rating lower, and Samsung uses their ruggedness against water and dust as a major, and valid, selling point to make up for their other shortcomings. If you are in the $300 price range or considering it, Sony's model WFthehecktoolongmodelnumberXM5's are a lot like that nice, smart, but small and quieter kid who's dad has been teaching them Jiu-jitsu since before they could walk. They are awfully dominant at this premium price point. I am proud to have these and I am keeping until they fall apart. Ok, one thing I MUST say is REALLY bad but there is a super quick work around. Here it is: VERY serious issue. The APP is AMAZING and this won't bother some people but Sony is pretending they need a photo of your ears and head to optimize sound. I am not kidding. In a world where our data and likeness and voice and contacts and photos and on and on are everywhere, asking to take a photo of me in order to have access to use the $300 headphones you sold me is, pardon the pun, about as tone-deaf as a company could ever be. Now the work around is so easy they still get 5 stars. Just stick your hand or something in front of the camera and choose, "take photo manually." Then take two photos of your hand. The odds that there is ANY sound adjustment made between a photo of my fist and a photo of my actual ear is just not passing the smell test. This is so ridiculous it is hard not to call it nefarious but let's not assign malice where incompetence is available, Sony is not Alley-Ex TokTok, after all. They should have just put a photo of some ears and asked me to pick which ones mine most look like. Also their terms and conditions are 10,000 words and you must scroll through all of it. It basically says Sony will collect anything it can via these headphones and do whatever the heck it wants with whatever it can get. But so is everyone else and at least Sony is being honest about it. Once that is out of they way they are great. Really, go get these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RGB2,
      Thank you so much for making an effort to share your detailed thoughts with us! It's wonderful to hear that you are enjoying the superb sound quality, comfortable fit, multipoint connection, noise cancellation, and battery life of the WF1000XM5 earbuds. We also appreciate and taken note of your feedback with regard of capturing the photos of your ears for the 360 Reality audio setup using the Headphone connect app and Terms and conditions of the unit. Rest assured that your feedback will not go unnoticed and will surely pass this along with the rest of the team for future enhancement. Thank you for the 5-star rating and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thoroughly enjoy the experience of using Sony wireless headphones for several reasons. Firstly, the sound quality is exceptional, delivering crisp and immersive audio across various genres. The noise-canceling feature is remarkable, creating an immersive environment by effectively blocking external distractions. The sleek and comfortable design makes extended use enjoyable, and the user-friendly controls allow for easy navigation. Additionally, the battery life is impressive, ensuring a long-lasting and reliable performance. Overall, Sony wireless headphones provide a premium audio experience, making them my top choice for immersive and high-quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelM, we're glad you are enjoying our industry-leading noise canceling earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Not an earphone guy but genuinely pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally do not like earphones and prefer headphones any day of the week, however in a work environment (at least mine) it's not always as convenient. Mostly due to comfort, ear irritation or generally much better sound from an overhead headphone. It is so important to have the proper size ear tip in these, it can't be said enough. The videos make it seam so easy of popping them in with a slight twist, however that's where I deduct a star as I have to twist back and forth to get good seal. With noise cancelling feature turned on, man you can hear almost feel when it's a proper seal tho, it's amazing. Normally most earphones irritate me after a couple hours of wear, but these are not the easiest to set inside your ear but once they are set they are good. They are not fitness buds, so any activity I'm sure will cause them to fall out but they are pretty snug. Sony's Noise cancelling is one of the best according to the experts and I believe it. I know Apple's is good too, however the sound quality is much much better on Sony's. There are two choices for ambient sound control Ambient sound (passthrough) Or noise cancelling( on) However, in the app, you can turn on another option that basically is (ambient sound control off) It says its supposed to save battery life quite a bit, (it does) and once again to my previous point, IF YOU HAVE A PROPER SEAL, it's basically noise cancelling ON due to the tight seal but you are saving battery. You do hear slight noises you wouldn't hear with NC on vs Off, like tapping your finger on desk, or basically echo's through your body, but it's pretty good I found heavy use, ( NC ON, volume+%80, constant pausing, skipping to last +- 4hrs before one side having low battery. However when the setting for ambient sound off, no NC is selected, I did an 8 hr day and around %40 battery left per side. Definitely worth checking out that option, remember it's not perfect but battery life is impressive Sony sounds great , with ear tips were easier to fit, but I guess you get a great seal. I bet these are amazing when traveling on plane cancelling out all the wind noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HugoH,

      Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5. We do understand that ear canals vary in size from person to person, and can also vary in size from the left to the right sides. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. We recommend that you squeeze the earbud tips lightly before wearing the headset. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.

      We have a recommended way of wearing these earbud headphones to reduce discomfort on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839

      Glad to hear you that you like the excellent noise cancellation, sound quality, and exceptional comfort of these earbud headphones. It's amazing to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing earbuds! Love the bass and how clear these earbuds sound. They're also very comfortable to wear and they stay in my ears, even when i am working out with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HunterH!
      It's a true pleasure to hear that you're loving your new WF-1000XM5 earbuds. We're so glad that they're a perfect fit for your active lifestyle and it’s wonderful to know you’re enjoying the rich, deep bass and crystal-clear sound that makes your music feel so immersive.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Comfortable !

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these have a very comfortable lightweight fit . Their battery is super good and the only earbuds to not fall out of my ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YHDZ,

      Thank you for the excellent 5-star review! It brings us great satisfaction to hear you're enjoying the very comfortable and lightweight fit of the WF-1000XM5, and we're especially glad they are the only earbuds that provide a secure fit for you. Combined with the super good battery life, we hope they power your whole day!

      Thanks for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    These walk laps around the airpods pro 3 any day

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing, Quality, sound quality, noise canceling and battery life are top notch on this things. The airpods pro 3 are now at this headphones level but its amazing apple too this long to catch up to these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JFbz,

      We are thrilled to hear that the noise canceling and battery performance of your WF-1000XM5 are hitting all the right notes for you. It is wonderful to know that our dedication to audio engineering continues to stand out, even in a competitive landscape.

      We are honored to have earned a spot in your daily listening routine. Thank you for choosing Sony for your premium audio experience.

      Regards,
      Dominick Sony_US